And another:

http://www.dailymail.co.uk/new...passenger-FIGHT.html

Much like the way law enforcement took a social media beating during the Odama sponsored BLM movement.

The new social media focus of hate are airlines and airline crew. Expect more videos and social justice warrior action until we find the next focus of hate.

I think in the Dao case, the only part social media played was in reporting what was a disgraceful episode & the only thing that would have been achieved had SM & camera phones not been there would be the episode wouldn't have been reported which doesn't excuse the act at all....... it just keeps it secret.

As I see it, United only have themselves to blame & I'd like to think Dao will cop a shed load of very well deserved compensation.

No video in this one...

http://www.huffingtonpost.com/...ilot-b_n_911927.html

Pilot beaten by two drunk passengers while trying to remove them.

Dickhead attorney assaults a commuting pilot. I'm sure the attorney who assaulted this off duty pilot felt that he was just and honorable in doing so. After all airline crew are evil.

http://www.kshb.com/news/local...line-employee-at-kci

People are people & 'airline crew' are no different to other people (although some think they are) but neither event excuse the Dao incident....... An assault is an assault no matter who the assailant or victim are & irrelevant of rank, title or fortune.

However the Dao & other incidents seem to reflect very badly on the staff selection & training procedures of the airlines involved & perhaps also on how they treat their staff to give their staff cause to develop such a 'don't give a damn' attitude rather than being proud of their employer & job.

quote:

Originally posted by Texas Blue Devil:

quote:

Originally posted by surestrike:
Singapore is a great airline? I guess getting your ass kissed is more important than safety and training. They've put one 777 in the mud and failed to evacuate another during a major fire in the last couple of years.

Surestrike,

You are completely full of SHIT. You know damn good and well that Singapore Airlines is a Safe and Professionally run airlines.

Singapore Airlines flt 368 did not evacuate! They were simply lucky that they didn't have 300+ dead crispy critters. This is an example of complete incompetence on the part of the crew. Non-contained fire = evac! period! Just to be clear, the fire was caused by a mechanical failure. The crew actions afterward are what is whats at issue.

http://avherald.com/h?article=445873f3

Absolute pilot incompetence on this one as well.

https://www.youtube.com/watch?v=1jC-2NhU10Q

Both of these incidents are being used as examples of training and judgement deficiency world wide.

quote:

In fact, United had the flight over Hawaii, where 9 people were blown out of the airplane at 23,000 ft.

It is fairly ironic that you picked this incident to prove your point. UAL flight 811 incident was caused by a mechanical failure of a door latch. A failure that caused the entire Boeing 747 fleet to retrofitted with new door latches BTW. The flying and decision making and Crew Resource Management that took place after the door blew off has been heralded as one of the most incredible saves and examples of professional flying in aviation history.

https://en.wikipedia.org/wiki/..._Airlines_Flight_811

http://articles.latimes.com/19...s/mn-7_1_safe-return

http://www.staradvertiser.com/...-811-dies-at-age-81/

quote:

Hmm….I’m guessing the fact that you and industry buddies believe customer service is ass kissing, might have something to do with it. And being a pilot doesn’t mean you know jack shit about customer service.

Contradict yourself much? You're right my job is to get you there safely, on time and to try and not break any rules or burn to much gas doing it. In addition I train other pilots how to do that.

What I am speaking to are training, operational and safety issues. That is what you're not getting. So in your above statement it's my fault that US airlines have lousy customer service, but I have nothing to do with customer service? What?

I can promise you that I've never caused a flight delay or cancellation that wasn't 100% operationally necessary. But somehow in your mind the problems of the entire US airline industry is my fault?

Maybe you should be blaming deregulation and the race to the bottom that airlines took after it occurred.

I absolutely agree with everyone here in that I'd love to see many things change in the US airline industry in regards to customer service. I don't know ANY of my fellow pilot who disagree. What the airline industry has become is not what any of us want.

You are blaming the wrong group of people here. You are pissed off at the field hands because of the farm owners shitty policies. Talk about being full of SHIT!

quote:

Originally posted by Saeed:
And as in total contrast, on the way back from Vancouver, on BA, connecting with Emirates to Dubai. An Emirates rep met us at the arriving gate, and took us directly to the Emirates First Class lounge.

Saeed,

Sharing the same last name with the name of your international airport might buy you a few brownie points when you are ridding on your home airline and being a part of the royal family. Don't you think? Just sayin'.

"Al Maktoum International Airport"

https://en.wikipedia.org/wiki/...nternational_Airport

quote:

The new social media focus of hate are airlines and airline crew. Expect more videos and social justice warrior action until we find the next focus of hate.

It's not just a river in Egypt!!!

I know plenty of pilots at plenty of companies,and the attitudes and jokes about hating passengers, why cargo is so much better, being Lords-of-The-Sky,etc are rampant. In their own mind every pilot is a combination of Antoine de Saint-Exupéry,Chuck Yeager,and Orville and Wilber when in reality the vast majority of their time is spent at altitude complaining about their seniority after whatever latest merger, the company scheduling system, checking their portfolio, and speculating about layoffs.

Combine those egos with the grossly undermanned terminal side of operations, and the IDGAF attitude is instantaneously displayed there too. When I'm at the airport I always get a kick at counting how many employees I can count furiously typing at a keyboard with no customers nearby while a single person attends to actual people who give them revenue!

Flight crew rationalizes bad CS isn't THEIR fault, terminal staff feel they are grossly understaffed so it isn't THEIR fault either. The end result is the not-my-problem attitude instead of taking ownership of every problem as a member of the company. It is really basic; if you work there and aren't a part of the solution, you ARE a part of the problem. That might not seem "fair",but the inevitable alternative is eventual bankruptcy (I never saw it comin'!! I mean,I did MY part.)and unemployment.

Bob:

I can relate. I recall once being in a hotel bus with a couple of United pilots. I suggested a few things their airline could do differently (I definitely wasn't complaining) and one of them looks at me and says, "Look, I just drive the bus. If you have any complaints, give them to management."

If any of my employees ever said that to one of my customers I would fire them immediately. I do kiss my customers butts, even though I personally make a lot more money than any with whom I personally interact. As many have pointed out, my customers pay the bills.

The attitude of employees does make a difference. How else do explain the popularity of Southwest? The 1st class upgrades? The fabulous lounges? The sure knowledge you will have an aisle seat when you buy your ticket? They are not even the lowest carrier for the most part, and people still love them.

You boys have got it all figured out. No need to have me around as your personal punching bag.

quote:

Originally posted by surestrike:

quote:

Originally posted by Saeed:
And as in total contrast, on the way back from Vancouver, on BA, connecting with Emirates to Dubai. An Emirates rep met us at the arriving gate, and took us directly to the Emirates First Class lounge.

Saeed,

Sharing the same last name with the name of your international airport might buy you a few brownie points when you are ridding on your home airline and being a part of the royal family. Don't you think? Just sayin'.

"Al Maktoum International Airport"

https://en.wikipedia.org/wiki/...nternational_Airport

Last week we had an American family visit us from the US.

They were flying Business Class.

They were escorted through Dallas Fort Worth airport security by an Emirates representative, all the way to their lounge.

They did not have a name of anyone even remotely associated with Emirates.

The sad part is American airlines, all of them, don't like decent airlines like Emirates.

Sad really, as they are taking that attitude instead of trying to aspire to get to the same level of customer service as Emirates provides.

They want to bring everyone to their level, which is just hovering above the gutters.



I am afraid you are trying to defend the indivisible.

I bet no one would argue with you that safety comes first on any flight.

And any behavior, by either a passenger or a crew member that affects that should be put an end to.

Trouble is in the past some airline crew seems to think wearing a uniform gives them an controlled authority.

This sort of attitude normally comes standard with any low life idiot given any authority, and they start pushing their weight around to prove who they are.

I have no doubt this incident has waken the public, and they are no longer going to stand for the bullshit from some airline staff.

In a sea of unprofitable airlines around the world US airlines are printing money.

Great for shareholders and employees who get bonuses.

All the american airlines benefited from consolidation (thanks obama) and gutting service - add of charges for baggage being the main one.

Also the decline in oil prices have helped get maximum life out of planes.

But I think we have hit bottom on service - it cant get any worse.

UAL CEO got nixed from chairman position - that only happens when large institutional shareholders call in and say clean up the act.

The quality of service, food, inflight entertainment, inside of planes is terrible on US airlines. The domestic market is protected but one has to really ask if any of their products are competitive on the international long haul scene. A massive domestic market will drive us airlines.

Mike

This by email. I thought it had some good ones.

Suggested New United Airlines Mottos:

Drag and Drop

We put the hospital in hospitality

Board as a doctor, leave as a patient

Our prices can't be beaten, but our passengers can

We have First Class, Business Class and No Class

Not enough seating, prepare for a beating

We treat you like we treat your luggage

We beat the customer. Not the competition

And you thought leg room was an issue

Where voluntary is mandatory

Fight or flight. We decide

Now offering one free carry off

Beating random customers since 2017

If our staff needs a seat, we'll drag you out by your feet

A bloody good airline

Not African Travel, but due to delays I've missed many connections to and from Argentina. AA and LAN (LATAM now) have done well by me. The last trip (March 2017), I missed my connection to Córdoba because a delay in Miami. AA rebooked me for the next morning, bought a room and all meals in the interim. The guy ahead of me was a complete asshole and I'm sure he got what he deserved (less than I got).

I missed a day of hunting, but still shot two stags hunting very hard.

I see that a famous rabbit died with this airline now.

Someone mentioned that "the rabbit refused to give up its cage"!

Dao enters into confidential settlement with United.

Speculation is between 5 and 10 million dollars.

Good....I would have let them kick my ass real thoroughly for that kind of cash.

A couple of snippets from article about settlement:

quote:

United has taken "full responsibility for what happened on Flight 3411, without attempting to blame others, including the City of Chicago," Thomas Demetrio, an attorney for Dao, said in a statement.

The three Chicago Department of Aviation officers who pulled Dao off the plane and a supervisor involved in the incident remain on paid leave, said Chicago Department of Aviation spokesman Karen Pride, who declined to comment on the settlement.

Separately, officials at 10 of the busiest U.S. airports said their rules prevent security officers from physically removing passengers from airplanes unless a crime is committed.

quote:

Originally posted by Gatogordo:
A couple of snippets from article about settlement:

quote:

United has taken "full responsibility for what happened on Flight 3411, without attempting to blame others, including the City of Chicago," Thomas Demetrio, an attorney for Dao, said in a statement.

The three Chicago Department of Aviation officers who pulled Dao off the plane and a supervisor involved in the incident remain on paid leave, said Chicago Department of Aviation spokesman Karen Pride, who declined to comment on the settlement.

Separately, officials at 10 of the busiest U.S. airports said their rules prevent security officers from physically removing passengers from airplanes unless a crime is committed.

And some of our resident lawyers were screaming he was going to loose this one!

And the publicity must have hit them really hard too!

Well deserved, I might add

Who said that Dao would lose?

quote:

Laws matter and this snowflake does not have much of a criminal case however, he can wage a PR smear campaign and make a few bucks in order to fix his broken nose. Unfortunately, there is no cure for his entitlement/snowflake affliction.

More background on our little snowflake. Certainly past performance does not automatically necessitate an assbeating, but it certainly sheds a little light on his wiring.


http://www.dailymail.co.uk/new...-secret-gay-sex.html


I like his Psychiatrist's analysis - he is lacking 'the foundation to navigate difficult situations'. Seems he has more than a few "issues"...


Maybe not a PR disaster after all.



"You can drag me, I'm not going. I'm staying right here. You'll have to drag me."


http://www.dailymail.co.uk/new...argument-police.html


Well OK.


Arguing with and ignoring the lawful instructions by the police seldom ends peacefully. Wonder if Scooter actually thought he was going to win the argument?


I'm a doctor!


As soon as the police were called, it was out of the airline's hands so their culpability will be limited.

That's a matter of opinion Mike. And probably why our little snowflake hasn't actually filed a lawsuit, only threatened to file one. Outside of San Francisco and maybe Chicago he may have a difficult time finding a sympathetic jury.



Do I need quote more

I hope you all realize the difference between a settlement and a win. No judge or jury decided that he "won." United settled to avoid a trial and the additional adverse publicity.

If they went to trial, maybe he would have won, may he would not have won. One thing is certain, regardless of the outcome of a trial, United was going to lose in the court of public opinion.

Saeed for your edification, they settled out of court. He didn't file, he only "threatened" to file. There was no case beyond a PR settlement.

No one denied that he would profit from his altercation. And I simply pointed out that his actions were illegal and he refused lawful instructions. In a court without all the hype and a tainted jury, I doubt he would have prevailed. But we will never know now...

Fortunately it looks like the airlines have learned from this experience. Anytime there is an unruly passenger, simply head back to the gate and deplane everyone. Sort out the problem at the airport and then reload and try again. This will make traveling so much more fun for everyone.

Whatever happened.

The airline got well and truly screwed.

Lost almost a billion from its stock value.

The CEO is NOT going to be chairman anytime soon.

And I bet he got everything he asked for.

He should have dragged it on longer and I bet he would have gotten more.

The airline CEO bending backwards to take whatever he is given

Ummmm United Air stock (United Continental Holdings Inc) is trading $70.70 a share the same price it was on the 9th of April. The average share price for the past 52 weeks has been $58.87. So not sure where you are getting your one billion dollar loss from.

Actually if this had been dragged out longer, Dao would have received less. Funny how these PR settlements go; after a few months no one really cares...

I bet the airlines care.

Why has one offered up to $10,000 for getting passengers off then?

This has given the airline a bloody black eye, and they bloody well deserve it!

It's call PR and in this case it's cheap advertising.

If United Air stock price moves back down into the $58 to $60 a share price while the rest of the industry continues to post record profits, then I will agree this has been a "Bloody PR Disaster" as you put it. But I doubt it and I am not about to start selling my transportation stocks any time soon.

Ok, you tell me who was the winner and who was the loser?

They are all losers, however United Air comes away from this without any major harm and Dao doesn't have to trade drugs for his gay sex for awhile.

quote:

And I simply pointed out that his actions were illegal and he refused lawful instructions

Not for the first time in this thread, you are dead wrong.....the key word being "lawful". The order was not lawful and was in direct violation of United's Contract of Carriage.

Among the other reasons they settled, besides the negative publicity, is they knew they had ZERO chance in a court and the award could have been larger.

quote:

Originally posted by Gatogordo:

quote:

And I simply pointed out that his actions were illegal and he refused lawful instructions

Not for the first time in this thread, you are dead wrong.....the key word being "lawful". The order was not lawful and was in direct violation of United's Contract of Carriage.

Among the other reasons they settled, besides the negative publicity, is they knew they had ZERO chance in a court and the award could have been larger.

Hahaha!

You think you can convince a lawyer he is wrong

Once again the trouble seems to originate at the gate. It sure seems these folks have gone brain dead. It's their job to sort this out before boarding begins. By the time the passenger is on the plane it's far to late to help much. I can only imagine the pain that poor guy must have been in.