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Same as I have before, a Mauser/M70 bolt sleeve with left-side 3-position safety. I bought the last one almost 2 years ago and he said probably 6 months delay but he delivered it within 3 mos 'cause he found an extra one hiding in his tool box. Apparently he finished the others in the spring of 2011 as he predicted he would. I remember sending some barrels to Bob Snapp for reboring, and then waiting almost 2 years to get them back. Was I unhappy at the delay? Sure. Did I whine and complain and ask for a refund? Of course not. The very best craftwork has always taken a lotta time to accomplish. If you recall, Harry Pope was universally notorious for his attitude toward impatient customers. Fortunately Stuart isn't as crotchety and confrontational as Harry was. Regards, Joe __________________________ You can lead a human to logic but you can't make him think. NRA Life since 1976. God bless America! | |||
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I am just another one in the list of exited or exiting customers who have had more than enough of being continually messed around and lied to by Satterlee Arms. Since his 2008 AR mess/debacle, Satterlee has managed to do mostly nothing but maintain his old atrociously poor business practices. - Poor delivery, poor communication and poor financial. Satterlee rarely ever manages to do the things he tells his customers he is going to do. His words contain little substance. Its ironic that JD my false accuser, has himself proven that the initial claims I have made in this OP/thread, regarding Satterlees poor communication and ongoing inability to delivery a late order and much belated refund, - are absolutely true - and in the process JD has managed to better promote bad press for Satterlee Arms than I ever could. Considering, I am surprised Stuart Satterlee bothered to give JD any of his time....but I gather Stuart prefers to have other people do his talking. | |||
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My, my, Trax, you certainly have your knickers in a twist, don't you? You accused ME of being stupid and cowardly when all the time it was actually YOU who was the stupid coward! In the future you might get better results by being honest, open and forthright. But then if you did that, you wouldn't be Trax, now would you? (VB sarcastic grin) Based upon your past evasions and obfuscations, I wouldn't believe you even if you said that the sun would rise in the East tomorrow. Pityingly, Joe __________________________ You can lead a human to logic but you can't make him think. NRA Life since 1976. God bless America! | |||
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J.D. and Trax...if you don't mind me asking, how long have you two been married?  | |||
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Alan, if I treated My Bride (SHE Who Must Be Entertained!) with anything like Trax's smoke-screens and insults, there wouldn't be anything left of me but a little greasy spot! Regards, Joe __________________________ You can lead a human to logic but you can't make him think. NRA Life since 1976. God bless America! | |||
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I must be on your ingonore list then because I detailed my issues as well. I know for a fact that there are other AR users with delay issues from Satterlee. On a side not anyone with low 100 serial numbers should contact Stuart. He just contacted me about 1 hour ago trying to locate 11 of his actions. I do have one of these. He needs to get the bolts back and get them re-heat treated. Seams one batch where too hard and he recieved an bolt back with cracked lugs. Mac | |||
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__________________________ You can lead a human to logic but you can't make him think. NRA Life since 1976. God bless America! | |||
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Gotcha. I’m sure since mine was delivered a couple of months ago all is now well at SA and they are right on top of all their commitments. Mac | |||
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First there is Nerving then Satterlee When are we going to learn ......  | |||
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that is incredibly harsh towards stuart | |||
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If you're experiencing current delays from Satterlee, this is the time and place to speak up. Otherwise not. As always when ordering via mail-order, it's wise to use a credit card if you anticipate delays or skulduggery. If you can't qualify for a credit card then you probably can't really afford Satterlee's products anyway (grin). Regards, Joe __________________________ You can lead a human to logic but you can't make him think. NRA Life since 1976. God bless America! | |||
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You seem to have done a fair amount of "Speaking Up" are you experiencing a delay? | |||
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No, actually the opposite! This thread was begun by an unsatisfied Satterlee customer with whom I took issue. Several others spoke up but none seemed to be having problems at the moment and I just wanted to clarify their statements. I've ordered from Satterlee in the past with good and some would say great success, albeit only for one product, his splendid left-side-M70-safety Mauser bolt sleeve. He tentatively estimated manufacture in 6-8 mos but actually delivered in 4, so I was very happy. In fact I was happy enough to order another one last week, and pay for it in full in advance! Obviously Satterlee's has had delivery issues in the past and I wanted an update on the original poster's claims. Apparently the original poster is now satisfied since it seems that he has folded his tent and stolen off into the night... Regards, Joe __________________________ You can lead a human to logic but you can't make him think. NRA Life since 1976. God bless America! | |||
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BINGO. Not even the District Attorney or the local cops will lift a hand to help you. I learned my lesson; NEVER AGAIN. And BTW, one can't just decide to turn a Civil Lawsuit into a Criminal one just because you want to. Don't you think wse tried that angle? Custom Rifles are a gamble and you have to be able to absorb the loss. jorge USN (ret) DRSS Verney-Carron 450NE Cogswell & Harrison 375 Fl NE Sabatti Big Five 375 FL Magnum NE DSC Life Member NRA Life Member | |||
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jorge, apparently your attorneys were not very resouceful or else the guilty culprit was someone's brother-in-law. My friend Alvin Linden(screen name), an attorney over in GA, was easily able to solve a similar problem at long range here in MS with one phone call and one letter. I guess it depends upon the relative intelligence and resourcefulness of the individual attorneys involved. Down here in MS the local law enforcement was eager to get involved, as was the local lawyers' group. You can check out the details over on the doublegunshop.com site, down the page one click under the Classic Single Barrel forum. Ask Alvin Linden to tell you how HE did it and maybe next time you'll have better luck. Or maybe a better lawyer..... Regards, Joe __________________________ You can lead a human to logic but you can't make him think. NRA Life since 1976. God bless America! | |||
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We had a good lawyer. Our suit did not meet the criteria for a criminal lawsuit, period. One phone call and one letter? GMAFB. That angle was the first thing we tried. Followed by dragging his ass into court where he signed a document agreeing to pay us back which he promptly ignored and a Bench Warrant issued. None of this meets the criteria for a criminal action so we are pursuing other avenues. I wouldn't buy anything from Satterlee even with Obama's money. USN (ret) DRSS Verney-Carron 450NE Cogswell & Harrison 375 Fl NE Sabatti Big Five 375 FL Magnum NE DSC Life Member NRA Life Member | |||
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File in a small claims court. Win the claim. He does not pay then you get a lein on his property. If the property is sold you get paid before he can sell it. | |||
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SR4759: You are absolutely correct. I did it once, a few years later the losing party tried to sell that property and "promptly" paid up. The issue here (in regards the problems noted in this thread) may be the maximum allowed under a small claims filing. At the time, in our state and county, it was $5000 (five thousand), no idea what it is now. Liens can be beautiful things, though possibly not for those very anxious to get paid quickly. ELR Researcher www.elr-resources.com Not a commercial business. ELR...anything shorter is point blank! NRA Endowment Member CRPA Life Member | |||
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Wry all this prepaying on custombuilds????? Why not just deposit the money in his bank, only to be released, when and if the project is finished and delivered according to agrement. I would guarrantee that this would speed up delivery, and everyone would be much happier in the long run. Customers dont get blown, and the goods gifted artist custombuilder, dont need practicing lying. If a custombuilder cant afford to do the job, based on a bankdeposit, you might look for another supplyer | |||
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Im not sure you will find a gunsmith willing to work with such a damokles-sword hanging over his head. Things happen - I ordered my custom to be shipped 21st of august it is shipping now - do I care NO. Use a builder with a good record and keep things pleasant. Starting out a custom build with threats and "prenups" is not the way I would go about it. Its supposed to be a fun journey, the building process is part of the adventure. | |||
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It would seem to me that the easiest and surest way would be to simply use a credit card. If he charges without delivery then it's a federal interstate commerce fraud case. As an aside, my brother and my now-deceased business partner are/were attorneys. It's absolutely amazing how a knowledgeable and well-connected attorney can achieve a great case outcome by working OUTSIDE the court system, either with promises(threats) or The Old Boy network...sorry it didn't work for some of you in the case mentioned above. As a more personal aside, I've found that a timely road trip combined with some up-close-&-personal communication can lead to a favorable outcome. There are fifty ways.... The fact remains that no one on this forum is currently experiencing delays or delivery difficulties with Satterlee's. Regards, Joe __________________________ You can lead a human to logic but you can't make him think. NRA Life since 1976. God bless America! | |||
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To date, I have not received the action I ordered aug 2009, nor the refund that was promised since August 2011. Last month[September 11, 2012] I asked Stuart Satterlee If he had made any attempts to wire the refund into my account. His answer; "No" Essentially,since then, his only supposed attempt was in the later part of September 2012. It appears that the truthful bad press reporting on Satterlee Arms ongoing atrocious business practices, is the only thing that motivates Satterlee to do anything good for his much belated major order customers. As the years continue to add up [from an initial 6 month delivery time order], and like several previous majorly stuffed around major order Satterlee customers, I am now far from interested in hearing any more strung out excuses/stories of when the goods or refund "might" or 'possibly" be provided, or any more strung out excuses/stories as to why the goods have not been produced or refund provided. I have a current enquiry with Satterlee to see if the refund has not arrived simply because of delays within the banking systems transaction processing, or if yet again, he has just not attempted the wire transfer. I wont presume either way, but just hope its because the bank[s] are a little slow on their part. | |||
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__________________________ You can lead a human to logic but you can't make him think. NRA Life since 1976. God bless America! | |||
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When Stuart Satterlee eventually attempted to do a money transfer in late Sept 2102,[for the first time since committing to a refund in August 2011], ..he claims his bank needed more of my bank details. Stuart requested those extra details at very short notice September 20th 2012, I went to the bank for the details and they were supplied by me to Satterlee by Sept.24th. Stuart acknowledged the receiving of all such information on 24th September 2012...adding that he would get the wire transfer going. - I deem my response to his very short notice request, to be reasonably prompt. No comparison in delay, to a prepaid action order initiated Aug2009 indicated to be completed Jan-April 2010, and that is still not done Oct 2012..! [so far, thats approaching 700% of the time initially requested to do the job] - and a refund that was committed to in Aug.2011 and still has not been received Oct 2012? [with first supposed attempt at refunding being late Sept.2012] and in all that time virtually no attempts made to initiate contact with me as to why the repeated & constant delays in delivery of goods or refund. It is now Oct 7th and I have not heard from Satterlee since Sept.24th to say whether the wire transfer was or was not succesfully initated through his bank. There should be no confusion as to who I am as far as Satterlee is concerned. I am the same person now that I was when he received several thousand dollars from me a few yrs ago. A fact that he is very well aware of. | |||
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Why is it deemed acceptable for customers to be subject to Prenups by gun makers? Why should gun makers take affront to similar terms and conditions for late delivery, just like they can subject their customers to for late payment?
After 60 days the customer stands to loose everything. What does Satterlee loose after not completing an order that is currently some 3yrs over its estimated 6 month completion time? Other people have suffered delays where they have had to wait some 5yrs to get their belated order completed by Satterlee. Why do some businesses get the luxury and broad leeway of being able to string customers out with outrageously endless delays and excuses? Lets turns the tables: How about someone build an action or rifle, send it to the customer, and the customer just keeps offering to pay the money for three or more yrs, ..if ever? ...How about the customer eventually decide to pay the maker in five or more yrs after delivery? Now the strangest thing is , Satterlee got stung by a customer on final payment for a rifle order, but Stuart still sent him the rifle! Get this; -Someone refuses to pay Satterlee whats owed in final payment for an order, but the dishonest customer still gets his product. -On the other hand, honest customers who owe Satterlee Arms nothing, but are owed a much overdue product or refund by Satterlee Arms, get nothing but mostly contemptuous treatment. Firstly & logically you would retain the goods a customer refuses to pay for [as per Satterlee Arms own company policy.] and might even consider to decide to sell those goods in order to cover a refund to a customer which is well overdue. I dont exactly know WTF is going on in Satterlee Arms, but it sounds like a major recipe for commercial disaster. | |||
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Well let me inform you that road is exactly the same for me. It all starts out with a great sounding delivery time,which turns into absurdly lengthy delays compounded by poor communication and amounting excuses as to why they repeatedly cannot manage to do things they say they intend to do. I am also now at the stage where Satterlee has got his wife quoting bible scripture and telling how unfairly and hard done they feel, by the nature of my AR posts. You should get a real laugh from this:
are the Satterlees serious?..  I looked for the best in Stuart Satterlee after he made his Feb 2008 pledge to vastly improve customer service following his previous debacles on action deliveries. I strongly demonstrated this by giving him the benefit of the doubt,and putting a fully prepaid order in for an intermediate action. - Now the ball is in Satterlees court to show to me he has changed his ways- That order was made Aug 2009, to be ready Jan-April 2010....come October 2012, still no completion, not to mention the gathering delays & excuses as to why the agreed refund was also not forthcoming. What nature of AR forum reporting does Satterlee Arms expect to reap, when all it has continued to sow,is their own continuing dismal delivery record, poor communication and time delaying pile of excuses. Since the refund is currently yet to arrive in my account after nearly two weeks, I in a recent PM, requested the wire transfer transaction number and some of their sending banks details, in order be able to trace where the supposed money is in the banking system. I got a reply telling me the date it was sent, but the wire transfer number and bank details I requested were not provided....WTF not? Trying to get reasonable level of logical,sensible,clear and honest dealings & communication with Satterlee is like pulling teeth. I am seriously struggling to find any department where Satterlee Arms customer service has improved. I look for the best in people, but I see far from enough good in Satterlee Arms to convince me to continue with or make any future production orders. Maybe Stuart and his wife should motivate themselves to come to this forum and tell us all what good they are realistically capable of offering, and when they realistically intend to provide it. Over the last few yrs,there have been several upfront honest AR forum Satterlee customers who have given Satterlee Arms more than reasonable support and chance to gather,build and maintain the good will they seek for their business operation. What Satterlee Arms does with those opportunities and how they treat the customer, is entirely up to Satterlee. The customer reports of the dismal service by Satterlee Arms are simply reports on the truth of the situation. If someone does not like to hear negative reports on their business, it would be wise to change their business practices, so that the truthful reporting from customers results in positive goodwill building accolades. If Satterlee Arms had proven itself to be prompt,curteous and honest,rather than lazy and contemptuous toward its major purchase customers, others and myself would have been more than happy to be able to give the glowing reports they would much prefer to see. As it stands, several major purchase customers I have heard from that have been stuffed around by Satterlee Arms, would be impossible to convince to ever again place a production order with Satterlee, and in some cases would not give him any business whatsoever. I suggest the Satterlees take a good hard honest look at themselves when they choose to put forward the Biblical principle of; "for whatsoever a man soweth, that shall he also reap." ...then they may come to understand why they find themselves having to suffer the ramifications & repercussions of their business model. | |||
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Business ethics isn't always found in the Gun Smith's dictionary. But, kudos to the many who have them in the trade and shame on the skirt riders who always excuse the BS. Especially other Smiths, what happened to "policing your own"? ______________________ Always remember you're unique, just like everyone else. | |||
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Joe you are either misinformed of the facts in the case you mention or the laws in MS are substantially different then they are in WA, something I doubt very much. Here in WA a deposit/downpayment on a product is considered an unsecured loan. If the business fails to deliver it's a default on a loan, NOT A CRIMINAL matter. Period...........end of story. LEO, typically and rightfully so don't get involved in civil matters other then serving papers etc. To obtain a judgement for restitution in a civil matter you must first start a lawsuit properly serve the defendant and have your day in court, and PREVAIL. What you then have is a court order which is not worth much more then the paper it's written on. You can then research and search out assets to grab and then go back to court for a court order granting you a lien or instructions for the sheriff's dept to seize the assets. Frankly it's a losing proposition for amounts under 20,000 in my opinion. Regarding the comments about simply filing in small claims. If the person you are suing has no intentions of paying you regardless then a favorable verdict in small claims is again relatively useless. It in no way grants you a lien against assets. You may begin a collections process that allows you to garnish wages but I don't think so. To really began to collect on your judgement you must go back to court and have a judgement entered in District Court and now you are just where you are in the above example. It's quite depressing really how easy it is to avoid your obligations in this country if you are the debtor. Howard Moses Lake, Washington USA hwhomes@outlook.com | |||
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Howard, Mississippi has no small claims court, as such. And I have little idea about the exact details of the chain of events cited on the other forum, except the word of a friend and my own observations of events many decades ago. I feel sure that if my friend had been so naive as to try to go thru the standard long-range legal rigamarole then he would have been sorely disappointed, as you point out. As it happens, he used The Old Boy Network and got almost immediate results. You know, the one where you call up your old law school buddy and ask about any other lawyer acquaintances who might be able to help (grin)? Anyway the problem went away within a week or 2. You can go over to the other forum (more civilized and more knowledgable, BTW) and ask Alvin Linden about it though. I was peripherally acquainted with the culprit, a so-called 'custom' smith who haunted the local area gun shows exhibiting his work and products. Had some nice stuff but somehow none of it was ever for sale!?! He always said that the particular action or ribbed octagon barrel or killer stock blank had already been reserved for the next build and so wasn't available. But he'd be more than happy to take my order and payment for future delivery. The problem with that obvious lie was that it was always the very same stuff on display, every time, year after year! He never had anything for sale at the show but always wanted to take orders. Bah! At the time, I didn't pay too much attention when he suddenly disappeared from the gun show scene. One of my Geezer Buddies said that he had been caught by the local LEA and warned off, apparently FOREVER, 'cause he's still around but not scamming gun work for many years now. I personally know 2 MS judges, one MS sheriff and 2 MS Chiefs of Police who would be very interested if not outright overjoyed to assist an old friend or even the friend of a friend in scotching such a snake-in-the-grass, and I'm fairly sure that's what happened in the instance cited. Yes, if you rely upon The Law, The Impersonal Law itself, to solve your problems then often you're screwed. That's why I like to rely upon direct action such as all sorts of legal (and other) harassment along with a road trip or even PD work if necessary. There are always 50 ways.... We can argue all day but the fact remains that one lawyer got results but another lawyer failed. And Trax is the only person here who says that Satterlee owes him money. Regards, Joe __________________________ You can lead a human to logic but you can't make him think. NRA Life since 1976. God bless America! | |||
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Satterlee Arms has had the freedom to post on the open forum since the start of this thread. They fail to take such oportunity, but somehow they can manage to privately PM me with piles of excuses for their numerous business action failures over the yrs and put forward personal pleads for me to stop posting on the open forum concerning their atrociously poor business practices. If Satterlee Arms ever honestly felt there was no absurdly overdue action order or well overdue refund, they have had the complete freedom to come on here and say so. I asked for the Wire transaction number and his bank/branch details, so I could try find where the money is in the banking system, Satterlee in reply only bothered to give me the date it was sent....Why would one hesitate to help facilitate my bank enquiry? Such refusal would only reflect badly on your own business. When the money is not in your account and the sender is unwilling to provide a wire transaction number[WTN], one can only loosely assume that someone has actually wired the money. If someone wants you to be convinced that they have sent the money I suggest they dont hold back with the information your customer is requesting to help confirm & trace the transaction. I have just checked my PMs and Satterlee [after multiple requests by me], has now bothered to provided a transaction number for the wire transfer. I will chase it up with my bank. Note : The Satterlees in a PM have expressed the view to me, that I am slandering them on the open forum. If there is anything that I have said that they perceive to be erroneous or not true, I more than welcome them to come post on the open forum to show where they believe that has taken place. Just for the record, this is what Satterlee posted after his last list of overdue major manufacturing order delivery debacles;
I would be happy for the Satterlees to come here and explain to people how they have lived up to the above pledge of better customer service and ontime delivery. My dealings to date regarding the prepaid action order I made in Aug.2009 [to be completed Jan-April 2010 - still not completed Oct. 2102], together with his slackness in communication, well delayed refund, and compounding list of excuses from Satterlee, clearly indicate to me that his overall dismally poor business practices have continued on to this present day. If the Satterlees honestly believe that not to be the case, they have the complete freedom and opportunity to post here and explain where they think any slander toward them exists. Satterlee had a fully prepaid production order, and have been given time to complete that order, that is absurdly way in excess of the time they indicated it would be completed. Same goes with the belated refund....accordingly, I really cannot see how my truthfull reporting on such, can sensibly be seen to be in anyway slanderous toward them. I light of how they have managed to repeat yet another dismal failure to timely deliver on a prepaid action production order, I find it most hilarious that Satterlee Arms now puts forward a feeble attempt to claim 'victim status' for themselves. | |||
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TRAX in one of your previous posts you said you did not know what is going on at Satterlee Arms.....i will tell you its called CASH FLOW PROBLEM I could tell you a lot more , but its not going to serve any useful purpose, so i will leave it there Ithink Stuart has payed the ultimate price, his reputation is gone , and i think its a matter of time before he goes under because of it | |||
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Hi Joe, all the is great cept my response was to your suggestions to go the legal/government route. Your advice was AZ Attorney General, Sheriff's Depts, Sentors, Dist Attorneys etc. Your follow up example was regarding something that happened decades ago that you heard about second or third hand.  With that in mind I think we both should be skeptical of the actual effectiviness of the "good ol boys" and the similarity of that situation to Jorge's and mine's or Trax and Satterlee's even.To your point I agree 100%. The good ol boy network, peer pressure, a soft word in the ear, etc can often times be quicker, more effective and less costly then the legal route. However for it to work the debtor has to first have some sense of shame, have something (cash, reputation, or assets) to lose and probably also be concerned about how he views himself in the mirror. Our capacity as humans to justify virtually anything is amazing though and I have no dobut that Hein has justified his actions many times over to his buddies and himself. Selective memory helps too. LOL However if like in our case the debtor has no cash, no assets, and obviously no sense of shame or fair play (Remember the low life not only didn't deliver the goods he was to produce he REFUSED TO EVEN RETURN CUSTOMER PROPERTY SUCH AS SCOPES, BASES AND STOCK BLANKS)you really have no option to recoup your funds other then the legal route. To go the legal route you have to jump through the legal hoops. That is what we are doing. Many chime in that it's about the principle or "I would spend a dollar for every dollar I could get out of is hide"; well do that a couple of times and you realize at the end of the day you are simply throwing good money after bad. You also realize the money you are spending to prolong the agnoy only compounds the frustration, stress and hard feelings. Money you realize could be much better spent on things you actualy enjoy. Oh well. Trax the same thought applies to internet mudracking. I really don't think you are accomplishing anything by continuing this. I think it's proper and a service to the rest of us to point out the facts but after that it's counterproductive. My opinion. Howard Moses Lake, Washington USA hwhomes@outlook.com | |||
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M98, I first requested a refund 6th Aug 2011,.. two yrs from when I first made the production order in Aug.2009 I was told 7th Aug 2011, that half the amount was ready and the other half would be available as soon as he could manage it. Fair enough I thought. So I waited a little while to give Stuart opportunity to gather the remainder of the required amount for a full refund. 14th October 2011 I provided my bank details to facilitate a wire transfer. 2nd November, I ask Stuart if he has attempted the wire transfer refund. Stuart replies to inform me his office help is on vacation till 10th Nov. 22nd Nov. 2011, I again ask if He has attempted the wire transfer. Stuart answers to say he has cash flow surges and will cover the refund in Dec. 2011 No worries, I maintain my patience. Come mid August 2012, I have heard nothing from Satterlee. I PM him to ask whether he has attempted to wire the money and whether he intends to either still provide the late product or the promised refund. 16th Aug. I get no answer on the refund, but get the offer of a complete action in a couple months time. 23rd Aug. I reply to say I want to continue with a refund so we can end our unsatisfactory business dealings ASAP. 23rd Aug. Stuart replies with only a simple "OK" 11t Sept. I PM to again ask if he has made attempt to wire the money, and if not when does he positively intend to make the effort to wire the money through. 11th Sept 2012, Stuart says by PM that he got screwed by a non-paying customer and thats the reason why he could not pay the refund way back in December 2011. I started my thread on AR concerning delivery and financial issues with SA, also on 11th Sept. Its not something I really wanted to do, but experience shows that public exposure seems to be the only thing that motivates Satterlee to step up to the plate. It was not until numerous payed-up justifiably irate customers expressed their negative views and experiences regarding Satterlee Arms on AR a few yrs ago, that things got moving one way or the other regarding delivery or refund,from Satterlee Arms. Personally I find it most contemptuous toward the customer when a business like Satterlee is way behind on order completion, can also not bring itself to initiate contact me regarding that well overdue order. Had I not contacted him for an update some 16months after the due completion, then hell only knows when I may have ever heard from him. Thats the time I decided enough is enough, and I indicated that I wanted my money back. What I also found contemptuous was Stuarts repeated failure to initiate PM contact me with an explanation as to why on several occasions he never managed to wire the money through in the numerous time periods he said he would. One indication for refund payment from him was Dec. 2011, However it was not until I severely drilled him by PM in Sept.2012 that he bothered to explain that failure. Once again had I not contact him after months of silence from him, then hell only knows when he would ever bother to make some effort to initiate contact with me regarding the matter. - A business that has no interest/makes no effort to initiate contact with a customer who patiently waits for an ongoing grossly late order? [ no longer only a few weeks or months late, but now turning into multiple yrs] - A business that has no interest/makes no effort to initiate contact with their customer on each of the several times they fail to provide the refund they promised? Cash flow problems & late delivery problems, are not Satterlee Arms only problems. I seriously doubt that people would like to see SA go down the tube. But if they continue to provide their supporting customers with such poor delivery schedules and compound the problem with growing contempt toward the customer, then IMO, they as a business are shooting themselves in the foot. However,its Satterlees business operation and he can choose to run it anyway he likes. and if any prospective customers are comfortable with the level of service one might receive from Satterlee, then dont let my report of my own personal experience deter you. Who knows, this current report on Satterlee may result in profound positive change at Satterlee Arms.
I found it counter productive that when JD Steele contacted Satterlee, to see if my claims are true, that Satterlee would then decide to also divulge information about a Brno project I have with another smith,- A project which has absolutely nothing to do with the issue of Stuarts late product delivery and late refund. That Brno was not purchased from Satterlee or by Satterlee and the smith involved with it was all payed up in advance for the work he perfomed on it. so WTF does it have to do with anything here? For Satterlee to unneccerarily make a mostly inconsequential nosy third party aware of that Brno project, so that they could bring it into this thread, was just a vain attempt to distract from the pressing issues relating to Satterlee Arms. If someone wants to try such a cheap silly ploy on me, I will treat them accordingly. In effect it just made me have less regard for Satterlee than the fading regard I still somehow managed to maintain. However that was not the end of it, Satterlees wife then also decided to mention that Brno in a PM to me whilst also quoting bible scripture and saying to look for the good in people. ....Her PM really made no logical sense at all..... and to go to the trouble of creating such totally unrelated substanceless distractions and attempt to perpetuate them, just shows how desperate they are to avoid facing the real issues surrounding SA. Even when their reputation was being exposed for what it is, they decided to continue on in a manner that could only make me think even less of them, then they have the hide to complain about the nature of my posts on the forum concerning the SA business model........Go Figure! | |||
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Isn't that the truth. ______________________ Always remember you're unique, just like everyone else. | |||
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Stuart is snail slow but you will get your action(s).   Stuart is in the process of finishing my 416 and 450 Rigby actions. He will deliver them in November. Is it worth the wait and angst....yes! These are probably the best custom Mauser actions in the world. "A long life, and the good sense to live it." ...Quintis Arrius 375H&H,404J,416DAK,458AFR,416RIG,450RIG,505GIB Avatar: Gregory Peck & Susan Hayward in Africa NRA member | |||
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FWIW I just received the Satterlee left-side safety Mauser bolt sleeve I recently ordered and as usual it's a beauty. Have you ever noticed how you just can't please some folks? First Trax calls me a coward 'cause I DIDN'T call Satterlee's and now he's got his panties in a wad 'cause I DID call 'em! Actually Stuart did mention that Trax couldn't seem to make up his mind about just WHAT he was gonna actually DO with the action when it was finished..... Hmm, maybe it's something in the water or maybe his momma dropped him on his head.....after all, a guy who changes his name and won't give any personal details, wow..... Anyway I love my new Satterlee bolt sleeve even though I don't have a project for it yet (grin). Wish I could afford an action. Regards, Joe __________________________ You can lead a human to logic but you can't make him think. NRA Life since 1976. God bless America! | |||
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I received a email from Stuart this morning. "Work continues thru the next few weeks on your rifles until they are ready for shipment." Also a photo of his work. Very nice!   "A long life, and the good sense to live it." ...Quintis Arrius 375H&H,404J,416DAK,458AFR,416RIG,450RIG,505GIB Avatar: Gregory Peck & Susan Hayward in Africa NRA member | |||
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I'll take the "over" on that bet. ______________________________ "Truth is the daughter of time." Francis Bacon | |||
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Part of the problem is ,that the information on his website and the time frames he tells his customers, regarding delivery times, remain LARGEly false & misleading. 'In stock and available for quick delivery*' ..I deem as a false and misleading statement. for when I contacted Stuart he revealed that he still had to make the bolt,bottom metal and safety shroud. Which is is far more 'work time' than just having to alter an already completed action for a specific cartridge. Following on from that information, he indicated a time frame of 5-8 months for completion...which was also rather misleading,considering it has been over three yrs without a completed action being produced.
What the customer does with a completed action they put a manufacturing order in for, if they ever get it, is really none of Stuarts business or yours. Primarily, it was Stuarts responsibility to finish the action in a reasonable time frame, however his manufacturing/completion times are on record as being nothing near reasonable. As said before, if someone is willing to tolerate his poor business model, then dont let past reports or my report, deter you from doing business with Satterlee Arms.
I dont have a problem with JD calling Satterlee, The problem is Stuart choose to mention things about his customer to JD, that have absolutely nothing at all to do with the issue of poor customer service. which has only further exacerbated Stuarts public image problem, by helping to further reveal how distracted Satterlee is from his priorities and obligations to his major order customers. All Satterlee had to do was truthfully acknowledge that he had an overdue manufacturing order and overdue refund owing to Trax, end of story. There was no real need to complicate things by mentioning numerous other irrelevant-totally unrelated in nature matters. Now considering JD Steele has no personal experience with a past or current major production order with Satterlee, he really does not need to post on the matter. | |||
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Hmm, now let me see here.... On the one hand we have a professional who openly acknowledges his repeated delivery issues, who is completely open and up-front about who he is and his business problems, and who (UNLIKE some other smiths) answers the phone courteously when I call! While OTOH we have a fellow who attempts to hide his name and his location and all other personal details, and then uses weasel words and copied photos to try to claim personal ownership of rifles that don't belong to him. A troll who even changes his name!?!? Now, hmmm, again let me think about which one...OK it didn't take long at all to decide(grin). Based on past 'performance' plus honesty issues and his lack of basic knowledge, I wouldn't believe Trax even if he said that the sun would rise in the East tomorrow! What a whiney-baby! Regards, Joe __________________________ You can lead a human to logic but you can't make him think. NRA Life since 1976. God bless America! | |||
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