The Accurate Reloading Forums THE ACCURATE RELOADING.COM FORUMS Rifles Big Bores Waffenfabrik Hein Rifles - Poor customer supportGo | New | Find | Notify | Tools | Reply | |
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I would not mind too much if its a 10am but got in at 11am,or even next week for that matter. But what Snowolfe is talking about is going to an appointment he made 12months before, getting in at 10am, but getting to see the Doctor at 10am the same calendar day,NEXT YEAR!...(maybe)  | |||
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I did not mean to imply that it was Ok for Hein to handle Snowolfe's case as he did. I think it may have come across that way, but all I was trying to comment on RGB's projected output and what it really takes to do top tier work. I would have handled Snowwolfe's situation by contacting him when I knew the date would be missed. This is something all gunmakers need to start doing, but few do. At some point, the client can decide if they want to go through with it or cut their losses and move on. Unfortunhately, few gunmakers act proactively and contact the client early on. I learned a long time ago that if I contact someone early and give them a heads up, it is greatly appreciated and goes a long way towards keeping things happy. This has worked well in all of my busienss ventures and corporate jobs. I wish more gunmakers would do this. Few do, and there are sveral reasons for it. For one, as I mentioned earlier, few gunmakers have good scheduling skills. JKS- I have owned non-gun business, and all but 2 of my friends are small busienss owners. I can tell you right now, custom gunamking is different. Way different. The only firend I knew who had a similar business was an artist (painter). But even that was different. Far different. I have also had the employees, payroll, medical, disability, retirement, blah blah blah. I know whereof I speak. Would take too long to explain it all with me typing with my 2 fingers, but trust me, custom gunmaking is different from other businesses. Of course many basics of business are the same regardless of filed, and it is this basic knowledge I mentioned in the previous post. Almost every gunamker I know would benefit from business training. Few are interested in getting it. If gunmakers knew what other business owners need to know, and apply that to their gun business, then customers would be happier and some gunmakers would be less stressed. Don't think it will happen any time soon, but at least we can dream! | |||
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Very true! But in this case, it appears the customer received NO customer service at all, at least, as far as he was concerned. I think his experience qualifies as "poor". "Bitte, trinks du nicht das Wasser. Dahin haben die Kuhen gesheissen." | |||
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Interesting thread, some think no problem let the s.cker wait, quality is what counts, courtesy and communication out the window. Artists and gunsmiths are just that way. Well that is not true, I have purchased quite some custom guns and 90% where done in time. No communication problems with the late ones either(resolved the issues in an easy way). Only one company pulled a trick a bit similar to Snowwolve’s experience, HS Precision 6 to 8 months was promised 20 months before they delivered. Unfortunately with this type of events gunsmiths/artists receive negative publicity which is not right, I can give Snowwolfe many gunsmiths’ names that work in a timely manner and make an excellent product for the same price he had to pay. And like Phil pointed out, things can go wrong in live and might affect a business, but the very least you own your customer is an explanation. Roland | |||
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guys we only know part of one side of this story all I can say for sure is I never had any trouble getting greg or wff hein on the phone. they alwayws answer my questions and have been very helpfull in working on my new action project and some other projects that no one else would even look at including a few that post on this board. to date I have taken up a good deal of time and paid them exactly nothing for their help we are working together tward an order of actions and some other projects will be done when they are done and they will make mony then but I have never been made to feel that I was a burden on them. I send them my friends and customers for work I cant or wont do "I have a day job" and everyone has been happy so far but they all get sent to hein with a health dose of reality. as in this will take a long time and will be done when its done but for the mony you cant beat them. so far We are 100% I dont think it will change. VERITAS ODIUM PARIT | |||
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I received my depost today so this issue is closed. I woulld of rather had the rifle in the time frame promised to me but that decision was out of my hand. Lesson learned: I will never again order a custom rifle unless the company promising the rifle will sign a contract agreeing to knock 3% off the price each month the rifle is past due. If the company will not agree to this then I refuse to do business with them. My biggest fear is when I die my wife will sell my guns for what I told her they cost. | |||
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It is unlikely that a custom gun maker would sign a contract to those terms. IMO. NRA Life Member DSC Life Member Government exists to protect us from each other. Where government has gone beyond its limits is in deciding to protect us from ourselves. Ronald Reagan | |||
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Maybe not, but the guy who built our last house did...$100 a day...I never got a cent out of him because of that clause, and I was here every day watching the place go up. Rich DRSS Knowledge not shared is knowledge lost... | |||
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Good way to put the pressure on them Snowwolfe  May I ask if you received the interest on your deposit monies? Verbera!, Iugula!, Iugula!!! Blair. | |||
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I know some custom knife makers who would. So why shouldn't the gun makers.........? Though on the other hand, I just received a custom watch from Allen Elishewitz that took over 18 months to arrive and the deposit was very generous.........very.  But the watch is everything I hoped for and more. Verbera!, Iugula!, Iugula!!! Blair. | |||
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Good luck in finding that custom gun maker. Perhaps one should look in never never land.  NRA Life Member DSC Life Member Government exists to protect us from each other. Where government has gone beyond its limits is in deciding to protect us from ourselves. Ronald Reagan | |||
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There are two types of people in the world: those that get things done and those who make excuses. There are no others. | |||
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The Accurate Reloading Forums THE ACCURATE RELOADING.COM FORUMS Rifles Big Bores Waffenfabrik Hein Rifles - Poor customer support
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