A-Square Ammunition: customer service

23 November 2006, 05:40

Badger Matt

This may be a bit long winded, but I want to be sure I present all the facts accurately and completely.

- I bought a new CZ 550 in .416 Rigby and ordered a 10 round wallet of A-Square ammo.
- On or about 15 Sept, I called A-Square and spoke with Mr X. I explained to him that after successfully firing two rounds, the third one did not fire as the primer did not detonate (it was dented, to my eyes, smilarly to the others that did detonate). The next one or two subsequent rounds fired fine. He asked that I send him the entire 10 round wallet. He would determine the cause of the failure to fire and send me back a new 10 round wallet of ammunition.
- On 18 Sept, I sent the 10 round wallet back to A-Square as requested.
- Approx 7-10 days later Mr X called and said the primer was intact and the firing pin was likely underpowered. In a very friendly conversation he suggested I have the firing pin spring replaced. He was also kind enough to give me some other sound recommendations to make the rifle a better hunting tool. I've since used the CZ, after they replaced the firing pin spring, to fire 20 or so handloads and they've all fired properly.
- On 23 Oct, I called A-Square and left a message reminding them to send the promised ammo and left my phone number.
- On 31 Oct, I called A-Square, left my phone number, reminded them again of the promised ammo, and asked for a return phone call.
- On 1 Nov, I called and spoke with Mr X and he said while he was gone "it didn't get done" but that "it's being done now."
- On 14 Nov, I called and spoke with Mr X and said I would like the ammo in time for a Thanksgiving Day shoot. He said "you'll have it."
- It is now the evening before Thanksgiving and, unless Mr X is driving the ammo here personally, it won't make it here by tomorrow morning.

There are simply too many companies out there who understand customer service for me to use one who does not.

23 November 2006, 05:51

jeffeosso

sorry to hear that.. and yeah, sounds like a2 still sucks... you meant mr Aa, no?

j

23 November 2006, 06:04

boom stick

superior ammo and conley precision...

http://www.cpcartridge.com/

http://www.superiorammo.com/

23 November 2006, 06:09

fredj338

For the price of A-sq ammo, they should drive it to your home.

Another good reason to start feeding that .416 some handloads.

23 November 2006, 06:29

Idaho Sharpshooter

Hornady's 416 Rigby ammunition is now on dealer shelves at under $75 retail. Next question?

Rich

23 November 2006, 06:34

GeorgeS

I have one word for you: handload!

George

23 November 2006, 06:50

Badger Matt

Around mid-October the clue bird landed on my shoulder. I've already reloaded 40 rounds (bought all but the primers, powder, and press froman AR member) but, hell, I could still use that extra 10 pieces of .416 Rigby brass

24 November 2006, 00:14

fredj338

quote:
Originally posted by Idaho Sharpshooter:
Hornady's 416 Rigby ammunition is now on dealer shelves at under $75 retail. Next question?

Rich

At least Hornady & Federal get you 20rds for the outragious retail they charge.

24 November 2006, 03:24

Robgunbuilder

You just have to handload DGR cartridges. Don't ever depend on anyone else. Its like packing your own parachute. Me I handload and pack my own chutes. I'll repat the mantra. A2 and Art Alpin SUCK. What a jerk and what a jerks company! Buy their crap at your own peril.
I reject everything Art has ever said except when he said his Depends were suddenly full!-Rob

24 November 2006, 21:52

Big Cabin

Hey Rich,
Where did you find the Hornady 416 Rigby ammo?

24 November 2006, 22:06

foxfire

Big Cabin,
Midway is showing it online at $69.99 a box. It says coming soon: expected delivery date is 11/30/06

26 November 2006, 09:12

Idaho Sharpshooter

Big Cabin aka Dana,

I am the guy in Nampa that you got the 458 Whitworth from!! Yes! That Rich! Natchez Shooters Supply has it for $64 a box. When are you coming to the Big City again? I need to see the VA Dr about my knee MOnday at 9...make it to B&B and let us do lunch!

Rich

PS: I have two CZ 550's in 416, both shoot the solids and softpoints under 2" at 100yds with a Tasco Pro Point, and the groups are in a 3" round cluster.

27 November 2006, 13:19

lawndart

Rich, 'er Stumpy,

You're going to see old "Buzz Saw Bones" at the VA? You do have more courage than sense!

Good luck,
LD

27 November 2006, 15:22

Saeed

quote:
Originally posted by Badger Matt:
This may be a bit long winded, but I want to be sure I present all the facts accurately and completely.

- I bought a new CZ 550 in .416 Rigby and ordered a 10 round wallet of A-Square ammo.
- On or about 15 Sept, I called A-Square and spoke with Mr X. I explained to him that after successfully firing two rounds, the third one did not fire as the primer did not detonate (it was dented, to my eyes, smilarly to the others that did detonate). The next one or two subsequent rounds fired fine. He asked that I send him the entire 10 round wallet. He would determine the cause of the failure to fire and send me back a new 10 round wallet of ammunition.
- On 18 Sept, I sent the 10 round wallet back to A-Square as requested.
- Approx 7-10 days later Mr X called and said the primer was intact and the firing pin was likely underpowered. In a very friendly conversation he suggested I have the firing pin spring replaced. He was also kind enough to give me some other sound recommendations to make the rifle a better hunting tool. I've since used the CZ, after they replaced the firing pin spring, to fire 20 or so handloads and they've all fired properly.
- On 23 Oct, I called A-Square and left a message reminding them to send the promised ammo and left my phone number.
- On 31 Oct, I called A-Square, left my phone number, reminded them again of the promised ammo, and asked for a return phone call.
- On 1 Nov, I called and spoke with Mr X and he said while he was gone "it didn't get done" but that "it's being done now."
- On 14 Nov, I called and spoke with Mr X and said I would like the ammo in time for a Thanksgiving Day shoot. He said "you'll have it."
- It is now the evening before Thanksgiving and, unless Mr X is driving the ammo here personally, it won't make it here by tomorrow morning.

There are simply too many companies out there who understand customer service for me to use one who does not.

Not sure about the current A-Square ammo.

But, when Art Alpin was in charge, he "donated" some ammo to the PH orgenization of an African country.

Lots of that ammo turned out to be dud!

27 November 2006, 18:43

Rusty

As Jeffe said, It's really nice to know that A2 is still A1 in the customer service department.

Gee, I wonder if they are still taking orders and people's money and not delivering products?

The Legacy Lives!

Rusty
We Band of Brothers!
DRSS, NRA & SCI Life Member
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