quote:

Originally posted by Bwana338:
I picked up on the Criminal record for a Larry Shores doing a Search.

There are actually a few Larry Shores out there living and dead. Just thinking that they did not pull up the correct one.

So how did the Government agent that reviewed your Global Entry link you and the other Larry Shores together.

It appears that who ever did your name search probably pulled up Larry Shores and there appears to be some criminal activity linked to the name. The government agent did not do a fine search and just denied you on that general search.

Until you know what information/data was used to determine that your Global Entry should be denied, it will be hard to defend yourself.

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Originally posted by Neil A:

quote:

Having a criminal record or past violation of CBP laws/regulations/policies may render the applicant ineligible for participation in all trusted traveler programs. These programs have strict criteria for participation.

I think is the key question - I assume you don't have a criminal record Larry ...so I wonder what "policy" may have been adopted (in regulatory world it's called a desk drawer rule, not official - but the "way we do things") regarding approval of people who have traveled with firearms? Or involved in the "wrong" organizations like SCI or the NRA for instance. All of course patently illegal but that hasn't stopped the federal government before.

My application, now 6 weeks later, is still "pending review" whereas my wife has already had her in-person interview and been approved for the program. We filed our applications one day apart, so the whole "we process these in the order they come in" reference is clearly not true. Her online approval happened 3 days after she filed. And no, I don't have a criminal record or ever had a past violation (I'm TSA Pre approved), but I likely have violated their "policy" regarding nasty firearm travel...

quote:

Originally posted by larryshores:
Here is the response received form the authorities:

Thank you for your inquiry. Please forgive the delay in our response time – we are currently working a higher-than-usual volume of Global Entry casework and in the interest of fairness we are addressing each case in the order in which it was received.

A review of CBP records indicate Mr. Shores’ membership in Global Entry was revoked on Jan. 28, 2022, because he does not meet the program eligibility requirements. Once any TTP application is denied or any membership revoked, the Office of the CBP Ombudsman assumes complete jurisdiction of the matter.

Therefore, the reconsideration request for the Trusted Traveler Program (TTP), along with related documents (e.g., letter of denial; summary of information to further clarify a record or explain an incident of arrest; court disposition documentation in PDF format for all arrests and convictions - even if expunged - and/or other supporting documentation that the applicant may feel may influence the Ombudsman’s decision to support his reconsideration request) must be reviewed by the Office of the CBP Ombudsman. Applicants requesting reconsideration must log into their account on the TTP website https://ttp.cbp.dhs.gov/ and click on the “Reconsideration Requests” button on the TTP Dashboard, in order to submit the request. Additional information can be located at https://help.cbp.gov/s/article/Article-1150.

Reconsideration Requests and attachments to the Ombudsman should be in English and must include the following details:

• Date of denial and denial reason(s) from this letter.
• Summary of information to further clarify a record or explain an incident or arrest;
• Court disposition documentation in PDF format for all arrests or convictions, even if expunged; and/or
• Other supporting documentation you feel may influence the Ombudsman's decision. Supported formats: PDF, DOCX, DOC, PNG, JPEG, and GIF.
• If the reason for the denial is unknown to the applicant, a statement saying as such, as well as a well-prepared case as for why the applicant should be considered low risk, can be added in place of the above information.

Having a criminal record or past violation of CBP laws/regulations/policies may render the applicant ineligible for participation in all trusted traveler programs. These programs have strict criteria for participation.

CBP records indicate that Mr. Shores’ request for reconsideration was submitted on Jan. 28, 2022. Processing time for program denials escalated to the CBP Ombudsman are taking, on average, 90 days. This is not because it takes this long to complete a review of the request, but rather this reflects the time it takes for a request to travel from the back of the queue to the front.

Once the request for reconsideration has been sent to the Ombudsman, we are unfortunately unable to assist any further, as the Ombudsman is a neutral third party that needs to remain impartial to any influences on a case. Their purpose is to make a decision solely based on the merits of the case. For this reason, we do not have the ability to contact the Ombudsman.

Once the Ombudsman has completed their review of Mr. Shores’ case, they will reach out to him directly with their findings. For this reason, we consider this inquiry addressed and we kindly request that your office refrain from requesting additional updates from OCA so that we may focus our time and resources to addressing new and unasnwered inquiries, and because we will not have any additional information that has not already been presented.

In the event that additional concerns exist, we recommend that your constituents contact the CBP Info Center at (877) 227-5511, who will be able to assist specifically with TTP account issues. In addition, the TTP help desk can be reached at (855) 873-4637. It should be noted that both of these lines experience high volumes of calls, so they may not get through on their first attempt.

It should be noted however, being denied from participating in any of the Trusted Traveler Programs does not prohibit anyone from being able to travel, although they are not permitted to use TTP-dedicated lanes.

Please note CBP offers additional tools for use by air travelers to help cut some time off a return to the US. Additional information can be found by visit https://www.cbp.gov/travel/us-citizens/apc for information on CBP’s Automated Passport Control kiosks, and https://www.cbp.gov/travel/us-...ile-passport-control for more information on CBP’s Mobile Passport Control app, both of which are time-saving tools implemented by CBP to help passengers process Customs quicker and easier. (Please note use of either or both of these measures may not automatically preclude any traveler from additional/secondary screening).

We apologize for any inconvenience and that we are not able to provide additional information.

NOTE: Should your office at any point in the future have a constituent seek to file an inquiry regarding Global Entry, SENTRI, NEXUS or FAST denial/revocation without first having requested reconsideration with and subsequently receiving a response from the Ombudsman, please instruct them to follow the steps provided above and/or in their denial/revocation notice. Once they receive a response from the Ombudsman, then submit the inquiry to CBP, but not before a response is received. As stated above, requesting reconsideration with the Ombudsman is the only course of action following a denial or revocation, and OCA does not have the ability or authority to act once a request has been submitted.

I hope this resolves the matter in question.

V/R,

Jay Bishop
Office of Congressional Affairs | U.S. Customs and Border Protection
1300 Pennsylvania Ave N.W. | Washington, D.C. 20229

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Originally posted by crbutler:
So Larry, did the congressman get as annoyed at CBP’s “don’t bother us” attitude as most of us would be?

It seems odd that they get a congressional inquiry and pass it off that “now” it’s out of our hands, even though we took it upon ourselves to remove the clearance.

I would think that they could well tell congress WHY they revoked you.

Seems they are trying to hide just what their policy is, even though it is something congress does have oversight of.

If nothing has changed regarding your life, then how did the bureaucrats find an excuse to ding you?

I’d be very suspicious that they are now covering up for a screw up on their part- like an anti employee pulling you for personal anti hunting reasons, and they don’t want to have to double check that removals actually have basis…

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Originally posted by Use Enough Gun:
In regards to my denial issue, as addressed in page one of this post, I appealed through the ombudsman and it took six months for the issue to finally be resolved in my favor. I had filed an appeal, with documents, all about 4 inches thick, with every email, letter and correspondence/communications that I had been involved in, between the customs broker, myself, the CBP and anyone else that had any involvement in the issue. And then, one fine day, approximately six months later, I was notified that my appeal had been successful and I had once again been approved. By the way, I was originally told what the initial denial was for. Hope for the best for you Larry, my friend!

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Originally posted by Wesheltonj:
Let me expand on the name problem. When an NCIC is run with your name and birthdate. It will find every Larry Shores with a birthdate +/- 3 years.

Glad to hear you received PreCheck.

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Originally posted by Neil A:
Just an update - my application is still "pending review"...two months and counting. A friend of mine, with a name that must be the same as literally thousands of others, was just approved in two days. He's never travelled with guns...

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Originally posted by Neil A:
Just an update - my application is still "pending review"...two months and counting.

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Originally posted by Beretta682E:
I think we have a completely screwed up firearms import and export system.

Guns are not registered in the US and the US govt is worried about freely available guns moving overseas.

I just think their IT systems are terrible. I am sure customs is trying to track people taking guns out of us and if they are coming back.

Mike

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Originally posted by larryshores:
I am returning from Mexico. I purchased the mobile passport app. I was hopeful this would be a big help. It wasn’t.

Immediately at reaching passport control, I knew there was a problem . I was questioned about guns. I had none . I was put through a series of inspections. I was able to find out that my revocation was done in Orlando.

I am sure guns are the issue. My friends at the NRA will be notified next week.

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Originally posted by larryshores:
The appeal I filed was denied. No reason given.

I have yet to speak to the lawyers.

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The appeal I filed was denied. No reason given.

I have yet to speak to the lawyers.

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Originally posted by larryshores:
I just got some info from my lawyers. They filed a Freedom of Information Act request. CBP came back and said they had nothing on this matter.

This made me even more suspicious of what has happened.

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Originally posted by bobby7321:
When I first got global entry, it saved my butt multiple times. The GE lines were noticeably shorter and moved very quickly. Lately, it seems that either global entry is slower or the other lines are being run by the masterminds at Chick-Fil-A and moving just as fast. Maybe just a coincidence