I need some advice & suggestions. Here is the problem.I have a 375 H&H with a 3 x 9 x 40 Trijicon Accupoint Scope with a red triangle.I used it on my plains game hunt in Namibia last year , It was Flawless in its Performance.
I have bokked a Hunt To Zimbabwe in July / Aug this year for leopard & Buff. I wanted to use the 416 rigby for Buffalo, & 375 with Lighter loads for Leopard.
At the Range Today, and for past several Days, when I look through the scope the tip of the Illuminated Triangle Flickers & goes dark, ie the 'Triangle" is no longer Visible,when I Increase the Intensity it starts to Fade Immediately, sometimes there is a faint Red triangle.
When I Bought this scope It was touted to be almost Infallible, better than the ones that need a Battery. My fear is this I had Leupold Scopes on both these guns, which i removed & Replaced the 375 & the 416 have Trijicon Scopes ) I had a Leupold VX 3, 1.7 x 6 x 32 on the 375 & I swapped it for the Trijicon. I have a 300 Wby with a Leupold 3 x 9 50 ( used it several times in Africa for plains game )
Should I Change the two gun battery to 300 wby & 416 rigby. ( Or put the old 1.7 x 6 x 32 with less light gathering capacity back on the 375 ) and take the 375.
the reason why I wanted to take the 375 in the first place was I could use That Or the 416 for buffalo, and each could back up the other.
Your Input & suggestions would be most welcome, and much appreciated, Has anybody else experienced Trijicon Malfunction , I have E-Mailed Trijicon a couple of Times and I have NOT had a response ,I intend to call them this week. The scope is just a year old & used on my Namibia Trip last year .
Thanking you for your input. Mo Das

CAll them every day, send it back and demand a new one. I wouldn't change the gun I wanted to take because of a scope. At worst, switch scopes.

Tim said it...call them,don't email them....my experience has been poor on email response, but they have been very responsive on the phone. Never had your problem, mine was expediting a red dot sight.

After recently dealing with Trijicon on another issue after deciding to buy one at DSC...they are NOT on my list of companies with good customer service.

Besides Leupolds being damn good scopes...they do do have the BEST customer service of any company I have ever delt with.

Mo Stick with the original gun selection. If something happens to the Rigby you could use the H & H as backup. Won't be able to do that with a little 300 Wby If you don't get your scope fixed or replaced in time you can borrow mine. I have the same scope. I even have a phone number for Mr. Binden,he lives near me.If that would help, let me know.

Chris

quote:

Originally posted by ledvm:
After recently dealing with Trijicon on another issue after deciding to buy one at DSC...they are NOT on my list of companies with good customer service.

Besides Leupolds being damn good scopes...they do do have the BEST customer service of any company I have ever delt with.

What ledvm said! . My hunting partner just had a Swarovski come apart on his .458Lott yesterday. I wished him good luck on getting it fixed and back in time for our Ele hunt. He replaced it with a Leupold 1.5-5x.

quote:

Originally posted by LionHunter:

quote:

Originally posted by ledvm:
After recently dealing with Trijicon on another issue after deciding to buy one at DSC...they are NOT on my list of companies with good customer service.

Besides Leupolds being damn good scopes...they do do have the BEST customer service of any company I have ever delt with.

What ledvm said! . My hunting partner just had a Swarofski come apart on his .458Lott yesterday. I wished him good luck on getting it fixed and back in time for our Ele hunt. He replaced it with a Leupold 1.5-5x.

I don't know how long you have until the Ele hunt but did your partner call Swarovski in Rhode Island? They completely replaced a pair of binoculars for me in less than one week totally on their dime including shipping.

I would bet if you actually "talk" with someone at Trijicon they will take care of the problem in short order? My experience was just the opposite of yours, had a Lupy go South just prior to a Namibia hunt and chose the Trijicon instead of going with another Lupy. They did fix the Lupy by the way after I returned from the hunt and it seems to be OK?

Larry Sellers
SCI Life Member

Thank you for your suggestions, Chris thank you , I will take you up on your offer IF I cant resolve This Issue .I could use Mr Binden's Tel Number. Do you know Him?If you Could you PM his Tel # would Appreciate it. Thank you all for your Help, Much appreciated. Mo Das

Sounds to me like the fiber optic line is broken or scratched inside the scope keeping light from reaching the triangle. They should cover that under warranty

I just had a Leopold go bad-reckon they all can, a week later a safety broke on a M 70. Moral of the story seems to be take backup

SSR

quote:

They did fix the Lupy by the way after I returned from the hunt and it seems to be OK?

As they ALWAYS DO with out question and WITH friendly courteous customer service. They ARE #1 there (customer service) with a product 2nd to none!

Mohan
As pointed out here, every scope, even Leupold can, and does sometimes malfunction as your new Trijicon did. The good news is that the guys at Trijicon are good guys that stand behind their product. As they are sponsors of our TV series, I will be happy to point you in the right direction so that you can get your scope fixed in time for your safari. Please call me at my office 214-360-9599 on Monday and I will do my best to get your problem solved. Trijicon makes a fine scope, but as we have seen above, problems do happen with all optics, and good companies such as Trijicon will stand behind their products. I look forward to visiting with you on Monday.
Cheers
Dave Fulson

Thank you Dave , I will call you Monday, Appreciate your Help.

My one experience with Trijicon customer service over a set of new Glock night sights was not that good. Kinda sucks when you have 3K+ of their stuff in your safe.

I hope they take care of you quickly.

Enjoy your hunt.

Leupold is guaranteed for life.

For a while...I have been thinking about putting a Trijicon on a .300 H&H for a leopard.

While at DSC...I stopped by the booth, looked, and decided it was what I wanted. I asked what they cost...they told me: "at the the show...you get the special discount show price never to be seen again of $X!" So I told them to go ahead and send me one since it was such a good deal special price.

The next week...I go to Cabela's and see that I can buy one significantly cheaper than the "Show extra-special-low-price".

So...I call Trijicon and tell them that Cabelas is beating there extra-low show special significantly as their everyday price. They say: "Well Uh...we'll get back to you on that one." In a week...I get an e-mail saying that they will send me a cap but that their extra-special low price had a bulit increase to allow or the expected raw-materials increase and that Cabelas was selling older scopes.

Another vote for Leupold. Ive had two repaired with no questions asked promptly and the damage was caused by me falling.

quote:

Originally posted by Dave Fulson:
Mohan
As pointed out here, every scope, even Leupold can, and does sometimes malfunction as your new Trijicon did. The good news is that the guys at Trijicon are good guys that stand behind their product. As they are sponsors of our TV series, I will be happy to point you in the right direction so that you can get your scope fixed in time for your safari. Please call me at my office 214-360-9599 on Monday and I will do my best to get your problem solved. Trijicon makes a fine scope, but as we have seen above, problems do happen with all optics, and good companies such as Trijicon will stand behind their products. I look forward to visiting with you on Monday.
Cheers
Dave Fulson

I would agree with Dave and others; all scopes can go bad, but in my experience, if they are going to fail, they do so on hard kicking rifles.

I visited the Trijicon web site last night. Their return policy was not user friendly. The statement that as a individual customer you are their third priorty in service. I have only the highest praise for Leupold and Swarvoski service has been outstanding.

Just curious, what were their listed #1 and #2 priorities? Get on the phone and talk to "real" people folks and forget what's on the web when you have a problem. I may be old fashioned, but it works everytime for me.

Larry Sellers
SCI Life Member

quote:

Originally posted by JIm Yackley:
I visited the Trijicon web site last night. Their return policy was not user friendly. The statement that as a individual customer you are their third priorty in service. I have only the highest praise for Leupold and Swarvoski service has been outstanding.

Larry
Good point indeed. Nothing gets the ball rolling like one on one. And that goes for any business. I will look forward to checking out that website about 3rd priority as that sounds odd to me, especially from a bunch of pretty smart guys in their marketing dept. But I will take a look for sure.

As a lot of us, have used/owned all varieties of optics and there is absolutely no substitute for the after sales service to the consumer.
There are scopes on the market that are more sophisticated than Leupold, but in the end, no one compares to the overall quality and service offered by Leupold. Leupold delivers while the rest of them talk about it.

quote:

Just curious, what were their listed #1 and #2 priorities? Get on the phone and talk to "real" people folks and forget what's on the web when you have a problem. I may be old fashioned, but it works everytime for me.

#1 military #2 law enforcement

BTW...I talked to them in person 3 times 1st time they lied. 2nd time they admitted they did. 3rd time they said tough shit...but we'll send you a cap.

You know what I did? Exactly what I told them I would...and told them that "I" was a man of my word...unlike they!

Most of these companies just want to sell scopes. When one calls with a problem they start trying to find a way to blame it on the customer and avoid dealing with the problem. I've had this treatment from Zeiss.

Zeiss won't have to deal with me again as long as leupold keeps putting that little gold ring on things. Why deal with these other people when leupold will repair a scope found damaged alongside the highway.

I screwed up a Leupold late one Sunday afternoon preparing for hunt in Zim. I was to leave the following Sunday. This left 5 business days to correct the problem. I call Leupold on Monday, they told that if I would overnght the scope to them that day they would have it back in my hands by Wednesday noon.

While I ended up ordering a new one and had it overnighted and back on my rifle by noon on Tuesdy, I did appreciate their willingness to quickly repair the scope and return it too me.

Ne

quote:

Originally posted by JIm Yackley:
I have only the highest praise for Leupold, and Swarvoski service has been outstanding.

+1 for Swarovski