quote:

Originally posted by larryshores:
There are definitely things I do not understand nor do they make any sense to me. I have to agree with you. Whoever wrote that e mail would have a serious problem if it were me making the call.

I am not going this year, that is certain . This will be my 25th Safari where I hope to take my 50th buffalo. How many more times will I go even if this had not happened? I cannot answer that question. I will probably slow the number of trips. Sheep hunting at age 61 has suddenly taken more importance to me.

Actually, after all said and done, I will spend $7,000 less on the BVC trip than I would at Sango. That is a bit of a silver lining.

I was livid when this first happened. I have calmed down considerably . I am understanding of parts of the situation but not others. Ranting, raving, yelling & screaming will solve nothing. It certainly will not get us to Sango this year.

I am sure there will be a 26th Safari at some point. A decision will have to be made at that time. How will I think about this matter then? Time will tell.

quote:

Originally posted by larryshores:
There are definitely things I do not understand nor do they make any sense to me. I have to agree with you. Whoever wrote that e mail would have a serious problem if it were me making the call.

I am not going this year, that is certain . This will be my 25th Safari where I hope to take my 50th buffalo. How many more times will I go even if this had not happened? I cannot answer that question. I will probably slow the number of trips. Sheep hunting at age 61 has suddenly taken more importance to me.

Actually, after all said and done, I will spend $7,000 less on the BVC trip than I would at Sango. That is a bit of a silver lining.

I was livid when this first happened. I have calmed down considerably . I am understanding of parts of the situation but not others. Ranting, raving, yelling & screaming will solve nothing. It certainly will not get us to Sango this year.

I am sure there will be a 26th Safari at some point. A decision will have to be made at that time. How will I think about this matter then? Time will tell.

quote:

Originally posted by larryshores:
As I understand it, Sango is going to post a response. I have seen it. They basically say the same thing I have with a little more detail.

Again, I 100% believe the calendar issue. I do not understand the delay in sending wiring instructions. I really can't comprehend the original e mail I received.

quote:

Originally posted by Saeed:

quote:

Originally posted by larryshores:
As I understand it, Sango is going to post a response. I have seen it. They basically say the same thing I have with a little more detail.

Again, I 100% believe the calendar issue. I do not understand the delay in sending wiring instructions. I really can't comprehend the original e mail I received.

Ultimately, it does not matter what they say.

They have screwed up royally, and it has gone public.

Their good past reputations are not going to stop future many clients avoiding dealing with them.

If the reasons were understandable, they would have been posted immediately after you have stated your disappointment with them, and made up to you.

One books well in advance in hunting, due to several reasons.

It helps both the client and the operator to have bookings confirmed well ahead.

Same goes for a client who cancels, and then tries to get his deposit back.

quote:

Originally posted by fairgame:

quote:

Originally posted by Saeed:

quote:

Originally posted by larryshores:
As I understand it, Sango is going to post a response. I have seen it. They basically say the same thing I have with a little more detail.

Again, I 100% believe the calendar issue. I do not understand the delay in sending wiring instructions. I really can't comprehend the original e mail I received.

Ultimately, it does not matter what they say.

They have screwed up royally, and it has gone public.

Their good past reputations are not going to stop future many clients avoiding dealing with them.

If the reasons were understandable, they would have been posted immediately after you have stated your disappointment with them, and made up to you.

One books well in advance in hunting, due to several reasons.

It helps both the client and the operator to have bookings confirmed well ahead.

Same goes for a client who cancels, and then tries to get his deposit back.

Absolutely and Larry's money was good for them when they needed it.

Poor show from Zimbabwe and you will not come across that sort of shit in Zambia.

quote:

Originally posted by dogcat:

quote:

Originally posted by fairgame:

quote:

Originally posted by Saeed:
[QUOTE]Originally posted by larryshores:
As I understand it, Sango is going to post a response. I have seen it. They basically say the same thing I have with a little more detail.


Again, I 100% believe the calendar issue. I do not understand the delay in sending wiring instructions. I really can't comprehend the original e mail I received.[/QUOTE

Ultimately, it does not matter what they say.

They have screwed up royally, and it has gone public.

Their good past reputations are not going to stop future many clients avoiding dealing with them.

If the reasons were understandable, they would have been posted immediately after you have stated your disappointment with them, and made up to you.

One books well in advance in hunting, due to several reasons.

It helps both the client and the operator to have bookings confirmed well ahead.

Same goes for a client who cancels, and then tries to get his deposit back.

Absolutely and Larry's money was good for them when they needed it.

Poor show from Zimbabwe and you will not come across that sort of shit in Zambia.

Really? Rashid Rancine is a well known problem. He made a mess of a trip I made there. Don't know if you have dealings with him, but I avoid him like the plague.

quote:

Originally posted by Bwana Bunduki:
I am still waiting on Sango's response.

The blowback from this thread alone will never offset the business lost from their little money grab.

Jeff

quote:

Originally posted by Bwana Bunduki:
I am still waiting on Sango's response.

The blowback from this thread alone will never offset the business lost from their little money grab.

Jeff

quote:

Originally posted by Jan Dumon:
Its not hard to pass up the group. You do the right thing. Period. Regardless who the client is. If you don't , then what you're saying is " I'm for sale , my word is no good "

quote:

Originally posted by apole:
Dear All

I am posting this on behalf Sango and ourselves (Zambezi Hunters) with regard to Larry Shores booking at Sango. Apologies for the delay in getting a response out but as this booking was not done by the normal channels through Zambezi Hunters it took some time to get the details and the owner of Sango, Willy Pabst, wanted to talk with Larry and make sure he understood what had happened.

Alistair

Reference is made to recent statements made on line by Larry Shores regarding booking a hunting safari on Sango, Zimbabwe.

Sango is a 60,000ha property within the Savé Valley Conservancy. Separately it offers both photographic and hunting safaris, the latter being operated exclusively by Zambezi Hunters.

In March of 2016 Mr Shores approached Sango directly through an agent and his chosen Professional Hunter in order to book a hunting safari. Respecting their agreement with Zambezi Hunters, Sango sought blessing from Zambezi Hunters which, given Mr Shores’ status with the company was granted to facilitate his safari. Mr Shores chose to pursue his booking discussions with Sango through his agent and professional hunter.

Regrettably Mr Shores’ booking did not reflect in the combined tourism and hunting calendar being managed by an appointed tourism manager. At that time a different booking and unrelated booking was made on the same dates requested by Mr Shores’ PH. The manager of the tourism calendar under which Mr Shores was supposed to be booked is no longer working for the business. This same calendar synchronization failure also resulted in the owner of Sango, Mr W Pabst, losing his annual family vacation booked side by side with Mr Shores’ intended hunt.

Making matters worse, Sango’s HQ suffered no less than three computer crashes during May & June of 2016 resulting in loss of email communications. Having lost these inbound records resulted in Sango's management not providing banking details timeously to Mr Shores’ agent in order to receive payment of the deposit. Had Sango sent the banking details for Mr Shores' safari it would have automatically migrated to the hunting calendar and avoided the double booking which denied Mr Shores and Mr Pabst their intended stay at Sango.

The intentions of Sango’s general manager David Goosen (and Zambezi Hunters) were at all times honourable in their endeavor to accommodate and provide Mr Shores with the hunting safari he sought. The circumstances that prevailed are highly regrettable and measures to eliminate a repeat have been put in place.

Mr Pabst personally took it upon himself to communicate with Mr Shores by telephone and in writing to ensure that everything possible is done to limit the fall out from these most regrettable circumstances as far as that was possible and specifically to ensure that no financial damage was sustained.

On a more positive note it should be noted that Sango’s revenue generated from hunting is a fundamental part of the long term conservation strategy of Sango for which they and the Save Valley Conservancy last week received the prestigious CIC Markhor Award for outstanding success in wildlife conservation at the occasion of the 13th UN Conference of the Parties to the Convention on Biological Diversity (CBD) in Cancun, Mexico.

Both Sango and Zambezi Hunters are extremely proud of the very high quality hunting experience we can offer on the property and hope we have the opportunity to host Mr Shores again in the future. We look forward to continue proving the great value of hunting and the role of hunters in conservation at large.

quote:

We are headed to the BVC in July. I guess there could be a lot worse back up plans. Will I ever go back to Sango? When this first happened, I would have said no. Today, I have more of a time will tell attitude.

quote:

Originally posted by larryshores:
As I have said before, I 100% believe the calendar issue.

I do not understand the failure to send wiring instructions for a period of months. But giving Dave the benefit of the doubt on the issue of the delay in sending wiring instructions, I cannot comprehend either the nature or tone of his initial e mail to me.

We are not going to Sango this year much to the disappointment of my wife. We are going to the BVC instead. Not bad for a backup plan.

There is not much else I can say.

quote:

Originally posted by larryshores:
Saeed:

I am not saying it is right. All I am saying is that I believe the story.

quote:

Originally posted by larryshores:
No. I am not going this year.

Willi tried to be the diplomat. It was the nature and the tone of the e mail to me that I will not get over. Had Dave apologized, all would have been fine. He did not.

I am not going back, ever in all likelihood.

quote:

Originally posted by Bwana Bunduki:
Now that this weak ass excuse is now public let me say simply this. If you are so stupid that you don't back up your computer daily that your business is run on then well...

Try Amazon they have some lovely storage capability for around $100USD.

As to the whole story.

Bollocks...

Jeff

quote:

Originally posted by larryshores:
No. I am not going this year.

Willi tried to be the diplomat. It was the nature and the tone of the e mail to me that I will not get over. Had Dave apologized, all would have been fine. He did not.

I am not going back, ever in all likelihood.

quote:

Originally posted by Saeed:

quote:

Originally posted by apole:
Dear All

I am posting this on behalf Sango and ourselves (Zambezi Hunters) with regard to Larry Shores booking at Sango. Apologies for the delay in getting a response out but as this booking was not done by the normal channels through Zambezi Hunters it took some time to get the details and the owner of Sango, Willy Pabst, wanted to talk with Larry and make sure he understood what had happened.

Alistair

Reference is made to recent statements made on line by Larry Shores regarding booking a hunting safari on Sango, Zimbabwe.

Sango is a 60,000ha property within the Savé Valley Conservancy. Separately it offers both photographic and hunting safaris, the latter being operated exclusively by Zambezi Hunters.

In March of 2016 Mr Shores approached Sango directly through an agent and his chosen Professional Hunter in order to book a hunting safari. Respecting their agreement with Zambezi Hunters, Sango sought blessing from Zambezi Hunters which, given Mr Shores’ status with the company was granted to facilitate his safari. Mr Shores chose to pursue his booking discussions with Sango through his agent and professional hunter.

Regrettably Mr Shores’ booking did not reflect in the combined tourism and hunting calendar being managed by an appointed tourism manager. At that time a different booking and unrelated booking was made on the same dates requested by Mr Shores’ PH. The manager of the tourism calendar under which Mr Shores was supposed to be booked is no longer working for the business. This same calendar synchronization failure also resulted in the owner of Sango, Mr W Pabst, losing his annual family vacation booked side by side with Mr Shores’ intended hunt.

Making matters worse, Sango’s HQ suffered no less than three computer crashes during May & June of 2016 resulting in loss of email communications. Having lost these inbound records resulted in Sango's management not providing banking details timeously to Mr Shores’ agent in order to receive payment of the deposit. Had Sango sent the banking details for Mr Shores' safari it would have automatically migrated to the hunting calendar and avoided the double booking which denied Mr Shores and Mr Pabst their intended stay at Sango.

The intentions of Sango’s general manager David Goosen (and Zambezi Hunters) were at all times honourable in their endeavor to accommodate and provide Mr Shores with the hunting safari he sought. The circumstances that prevailed are highly regrettable and measures to eliminate a repeat have been put in place.

Mr Pabst personally took it upon himself to communicate with Mr Shores by telephone and in writing to ensure that everything possible is done to limit the fall out from these most regrettable circumstances as far as that was possible and specifically to ensure that no financial damage was sustained.

On a more positive note it should be noted that Sango’s revenue generated from hunting is a fundamental part of the long term conservation strategy of Sango for which they and the Save Valley Conservancy last week received the prestigious CIC Markhor Award for outstanding success in wildlife conservation at the occasion of the 13th UN Conference of the Parties to the Convention on Biological Diversity (CBD) in Cancun, Mexico.

Both Sango and Zambezi Hunters are extremely proud of the very high quality hunting experience we can offer on the property and hope we have the opportunity to host Mr Shores again in the future. We look forward to continue proving the great value of hunting and the role of hunters in conservation at large.

Bloody hell, I wish someone would translate the above for me!

First they screw up the hunt of a client, then they send someone here who seem to find it very hard writing simple English, and the excuses are almost as bad as their action!

Talk about a business digging their own grave!

No thanks, I sure hope I never do business with people like these!

Far too many great, honest and reliable outfits out there!

quote:

Originally posted by larryshores:
This trip had a specific purpose which they wrecked.

I have been on many safaris. I am getting old (61). I see my attention going to mountain species before I get old to try them. Safaris are , relatively speaking, physically easy. I can do them any time.

You are right. I see Zambia & Cameroun in my future.