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Morning "Rant" on customer service
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Big Grin Well for a change this is a "good rant" on customer service. About two weeks ago I called Cooper firearms and asked about the charge for putting a new recoil pad on my Cooper. Keep in mind, I bought this Cooper "used".
They transferred my call to Mr. Rob Behr, I explained that the recoil pad just didn't fit right and wanted a price to replace.
Rob, said to send it, the stock back and he would replace it for FREE clap, now thats a damn good price. So I ship the stock over and a few days later Rob calls and says he is not happy with the bedding in the stock and asked if I would send the action over so they could re-bed it. At thispoint I feel as if I am surely dreaming as I had just woke from my afternoon nap Big Grin Confused
In less than a week later my gun arrives at my door in a new Cooper box and not one dime of any charge. The work, test target, and S+Ins all picked up by Cooper Firearm and Mr. Rob Behp
Does it get any better than that?
Thank You Cooper Firearms
 
Posts: 1605 | Location: Wa. State | Registered: 19 November 2001Reply With Quote
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Thanks for sharing the informantion. I have a Cooper that is flawless (imho) but it is nice to know if anything goes wrong that Cooper will respond.


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Posts: 310 | Location: Arizona | Registered: 24 January 2005Reply With Quote
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Now that is service!
 
Posts: 392 | Location: Atlanta, Georgia | Registered: 05 January 2005Reply With Quote
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Thank you for that bit of information. Anouther good reason to own Cooper Firearms. Mine shoots great and looks even better.
Thanks, Doug
 
Posts: 478 | Location: Central Indiana | Registered: 22 February 2005Reply With Quote
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Positive threads are desperately needed. Seems there's so much complaint threads about gun companys.

Thanks


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Posts: 28849 | Location: western Nebraska | Registered: 27 May 2003Reply With Quote
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I saw last night on rimfirecentral a guy with a Cooper in 6.5x55 shoot a 3shoot group of 0.05!

Now thats a nice rifle!
 
Posts: 615 | Location: a cold place | Registered: 22 June 2005Reply With Quote
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