25 February 2006, 17:43
jimmyd223Morning "Rant" on customer service

Well for a change this is a "good rant" on customer service. About two weeks ago I called Cooper firearms and asked about the charge for putting a new recoil pad on my Cooper. Keep in mind, I bought this Cooper "used".
They transferred my call to Mr. Rob Behr, I explained that the recoil pad just didn't fit right and wanted a price to replace.
Rob, said to send it, the stock back and he would replace it for
FREE 
, now thats a damn good price. So I ship the stock over and a few days later Rob calls and says he is not happy with the bedding in the stock and asked if I would send the action over so they could re-bed it. At thispoint I feel as if I am surely dreaming as I had just woke from my afternoon nap

In less than a week later my gun arrives at my door in a new Cooper box and not one dime of any charge. The work, test target, and S+Ins all picked up by Cooper Firearm and Mr. Rob Behp
Does it get any better than that?
Thank You Cooper Firearms25 February 2006, 19:51
AZ PeteThanks for sharing the informantion. I have a Cooper that is flawless (imho) but it is nice to know if anything goes wrong that Cooper will respond.
26 February 2006, 18:40
drm-hpThank you for that bit of information. Anouther good reason to own Cooper Firearms. Mine shoots great and looks even better.
Thanks, Doug
26 February 2006, 18:56
vapodog

Positive threads are desperately needed. Seems there's so much complaint threads about gun companys.
Thanks
26 February 2006, 20:49
NortmanI saw last night on rimfirecentral a guy with a Cooper in 6.5x55 shoot a 3shoot group of 0.05!
Now thats a nice rifle!