one of us

| Bear Claw: It's been about seven years but, as I recall, it had to do with an obviously out-of-spec, undersized reamer. (I don't recall the chambering, it's been quite a few "projects" ago.) Anyway... as best I can recall, I was having a gun built for an upcoming hunt, and had planned out the timeline for everything to include some amount of leeway for screw ups. Well, the reamer I rented was way undersize (and, of course with reamers, only a matter of a few thousandths is enough to be "way" undersize, if you know what I mean). Anyway, I'd contacted the folks at Whiterock about the matter, expressed I was under a deadline, and needed a proper reamer. Having had good dealings with them previously, I wasn't worried about getting this taken care of. However, to make a long story short, it was something like two fucking months before I got the Goddamn reamer (a good one, that is), I had to use a different gun to hunt, no one at Whiterock returned my calls. (I'd call and get some woman, who would take a message and say she'd have the guy -- I don't remember his name -- call me... and he didn't call. And SHE didn't call, to say why HE didn't call. This went on for days, then weeks.) I finally dragged it out of the woman that the reamer was being sent back to Clymer (!!!) for their inspection, before I would be issued a new (correct) reamer. At the time, I still harbored hopes of using "that" gun to use on my hunt, so I contacted someone at Clymer and explained the whole situation to them, and my urgency-of-need requirement for the correct reamer. As I understood it at the time, Whiterock doesn't do shit but buy reamers to rent. They don't sharpen them or have anything else to do with them. Hell, they work out of a barn for all I know. Anyway, it seems like if there is a problem (and there was), you return the reamer to Whiterock, they return it to Clymer, it sits around until someone gets around to looking at it, then "an action" is taken. Clymer doesn't give a shit about time-critical matters. It wasn't THEIR problem, it was WHITEROCK'S problem, so they weren't exactly very motivated. Anyway, that's about the best I can recall the situation. Whiterock wasn't returning calls, I had to write letters (they didn't have E-mail at the time -- if they even do now), then I had to deal with Clymer to try to speed them up (they don't "speed up" for anyone unless it's Jon Sundra, or whomever), and the whole thing went to shit.
Understand, I wanted to go on "that" hunt with "that" gun. It was the whole point of having the gun made. I don't remember which hunt, gun, or chambering it was, but that's basically the situation. Again, it's been about seven years or so and quite a few projects ago. I just remember the important part. I got fucked by Whiterock and Clymer.
Rentals from Shawnie Tool have gone without a hitch, reamers have been in spec, and the reamers I've bought have been flawless -- as you would expect from new reamers. I don't have anything against "Clymer reamers," per se, as long as they're within spec... but their customer support sucks dog peckers. Really, with Dave out on his own, I don't have any reason to deal directly with Clymer anymore.
For anyone renting a reamer for the first time, I would recommend finding out the procedures for returning a "bad" reamer (and getting a "good" replacement), what times you would be looking at, do they do the work or send it out, et cetera.
Russ |