If a company does not deliver and live up to the goodwill they have, what is the goodwill then worth to the customer who only gets one bad deal!
This situation is unacceptable from my point of view.
Please remember that they promised to ship the rifle on the 4th when Jens spoke to them! Now they are not only way late with the shipping but also lying!

Cheers,

André

I really just want that 10 bore doublerifle..thats all. I asked in the beginning:
"What is normal reponstime from other gunshops in america, when buying something, until you get it? "
I know something must have went wrong somehow in all this, but I am going after the ball, not the ballplayers....hahaha.
I would not be afraid to deal with champlins again, George IS an authority beyond me concerning doublerifles...but next time I just hope things will be a little faster, as I have been really excited to get my first DR. Hopefully I get the DR before x-mas...in this year ofcouse...hahaha.

quote:

Originally posted by jens poulsen:
I really just want that 10 bore doublerifle..thats all. I asked in the beginning:
"What is normal reponstime from other gunshops in america, when buying something, until you get it? "
I know something must have went wrong somehow in all this, but I am going after the ball, not the ballplayers....hahaha.
I would not be afraid to deal with champlins again, George IS an authority beyond me concerning doublerifles...but next time I just hope things will be a little faster, as I have been really excited to get my first DR. Hopefully I get the DR before x-mas...in this year ofcouse...hahaha.

Jens
The only problem is that you are playing soccer and they are playin American Fotball
In American football you are allowed to go for the player if he has the ball.

I sure hope that you will end up with that rifle.
Hey with next-day delivery you could have the rifle before the end of this week. That is if they ship it

Cheers,

André

quote:

Originally posted by jens poulsen:
I know something must have went wrong somehow in all this,

This all strikes me as so far out of the norm for them that I think that has to be it. We just don't know what it is.
------------------------------------------------
"Serious rifles have two barrels, everything else just burns gunpowder."

quote:

Originally posted by JefferyDenmark:
If a company does not deliver and live up to the goodwill they have, what is the goodwill then worth to the customer who only gets one bad deal!

I see. So, one bad Holland & Holland and every one ever built is junk, eh? What a bizarre view of the world.
-----------------------------------------------
"Serious rifles have two barrels, everything else just burns gunpowder."

quote:

Originally posted by 400 Nitro Express:

quote:

Originally posted by JefferyDenmark:
If a company does not deliver and live up to the goodwill they have, what is the goodwill then worth to the customer who only gets one bad deal!

I see. So, one bad Holland & Holland and every one ever built is junk, eh? What a bizarre view of the world.
-----------------------------------------------
"Serious rifles have two barrels, everything else just burns gunpowder."

come on

400NE i know you to be fair and educated man, with good responses to all regarding dbl rifles.
i know jens side and cant see how he could do things in anyother way, and still be the gentleman he is.
and yes i dont see any buisness that forget to ship a item in almost 6 months as anything other than crab.
this is an antique which means that the shipping is not hard from the us side at all.
even if jens get his money back then he will have a 20% hit because of the US$ slide in the last 6 months, that means roughly 4000$ because of the wait.
any buisness is there to make money and service there costumers, a gun not being sent for 6 months is a disservice to the costumer.
you know george well, please ask him to join the discussion and i will be the first to appoligise if i have spoken out of context. i hope i should.

regards

peter

quote:

Originally posted by 400 Nitro Express:

quote:

Originally posted by JefferyDenmark:
If a company does not deliver and live up to the goodwill they have, what is the goodwill then worth to the customer who only gets one bad deal!

I see. So, one bad Holland & Holland and every one ever built is junk, eh? What a bizarre view of the world.
-----------------------------------------------
"Serious rifles have two barrels, everything else just burns gunpowder."

No not at all H&H make some very nice guns, I did not know that Champlin made guns to?
If you order a gun from H&H I am sure that they would answer you e-mails and return your calls. Maybe even elaborate on why things are not happening.
Fact is that Jens has NOT received his rifle or an explanation. That is just so unacceptable and the worst customer service I have ever heard off.
I am sure that someone at Champlin or someone that speaks to then has read or heard of this thread, and it puzzles me that they have not told Jens sorry and explained to him why he has not gotten his rifle.
If I was then I would ship the rifle TODAY and end all this. but I do not think that they will ship it today or tomorrow for that fact.
If you have known them for as long as you say, why don't you cal George and ask him? You could then fill us in and prove me wrong.

Cheers,

André

this mail have just been sendt:

dear sirs

there is a discussion on accuratereloading.com that involves your company and the service you provide or dont provide.
i would like to invite you to participate so we can get both sides of the story and shead som light on this.

the tread:

https://forums.accuratereloading.com/eve/forums/a/tpc/f/760101804/m/853102567

im looking forward to hear from you there.

regards

Peter als Nerving
Denmark

....@yahoo.com
www.axelved.com

lets see what will happen.

peter

quote:

Originally posted by peterdk:
and yes i dont see any buisness that forget to ship a item in almost 6 months as anything other than crab.

Because this is so far out of the ordinary for them, I think there's something more to it than that that we don't know about.

quote:

even if jens get his money back then he will have a 20% hit because of the US$ slide in the last 6 months, that means roughly 4000$ because of the wait.

You assume that he won't get his rifle. I don't.

And no, I'm not going to ask them to disclose something that is confidential by it's nature.
---------------------------------------------
"Serious rifles have two barrels, everything else just burns gunpowder."

quote:

Originally posted by JefferyDenmark:
Fact is that Jens has NOT received his rifle or an explanation. That is just so unacceptable and the worst customer service I have ever heard off.

The quality of customer service isn't based on one transaction, but you've made it clear that you think it is. Something highly unusual happened here, and you, with no previous dealings with them whatsoever, assume that this instance is normal. You don't know what you're talking about.

quote:

I am sure that someone at Champlin or someone that speaks to then has read or heard of this thread,

That's an asinine assumption.

quote:

If I was then I would ship the rifle TODAY and end all this. but I do not think that they will ship it today or tomorrow for that fact.

You don't want Jens to get his gun, that much is crystal clear, so don't bullshit me with your maudlin concern. You just want a lynching.
------------------------------------------------
"Serious rifles have two barrels, everything else just burns gunpowder."

It would never happend on this side of the Pond!

Maybe Champlins wasn't avare of the US governmental bureaucracy in exporting firearms, and are trying to pull out of the deal?

Maybe they are waitning for Santa Claus to bring the rifle with him in his sleigh on Christmas day?

Yes, that must be the case!

Unless I am mistaken, because this rifle is over .50 caliber, its export falls within the licensing jurisdiction of the State Department under AECA and ITAR, notwithstanding that it is an antique.

That could very well be the problem here.

At the very least, however, Champlins needs to be more responsive and provide an explanation to their customer, instead of just repeating empty promises.

quote:

Originally posted by 400 Nitro Express:

quote:

Originally posted by JefferyDenmark:
Fact is that Jens has NOT received his rifle or an explanation. That is just so unacceptable and the worst customer service I have ever heard off.

The quality of customer service isn't based on one transaction, but you've made it clear that you think it is. Something highly unusual happened here, and you, with no previous dealings with them whatsoever, assume that this instance is normal. You don't know what you're talking about.

quote:

I am sure that someone at Champlin or someone that speaks to then has read or heard of this thread,

That's an asinine assumption.

quote:

If I was then I would ship the rifle TODAY and end all this. but I do not think that they will ship it today or tomorrow for that fact.

You don't want Jens to get his gun, that much is crystal clear, so don't bullshit me with your maudlin concern. You just want a lynching.
------------------------------------------------
"Serious rifles have two barrels, everything else just burns gunpowder."

400
You are so wrong!
I want Jens to get his rifle so that I can try it! Jens lives 25K from my house!
I want this thread to show that Champlin are treating Jens in the worst way just because he is very fare away from their place of business.

If it was me I would get local legal representation and have a lawyer drive down and represent me and ask the questions that needs to be asked:

"What is the problem?"

"Why have you not shipped this rifle even when you told my client that you would?"

Oh yeah I would also have the lawyer see the rifle, so that I knew for a fact that it was not sold to someone else.

Fact is that only Champlin knows why they did not ship the rifle! I think that Jens has the right to know why to.

Cheers,

André

Jens,
Any news from Champlins about delivery with Santa Claus?

Or...

quote:

Originally posted by husky:
Jens,
Any news from Champlins about delivery with Santa Claus?

Or...

I recieved an e-mail from them yesteday..It will be send within the first 14 days here in the new year.

Merry x-mas and happy new year.

good for you jens

god jul

peter

quote:

Originally posted by jens poulsen:


I recieved an e-mail from them yesteday..It will be send within the first 14 days here in the new year.

Merry x-mas and happy new year.

Jens,

What was the reason for the latest delay?

-Steve

quote:

Originally posted by Steve:

quote:

Originally posted by jens poulsen:


I recieved an e-mail from them yesteday..It will be send within the first 14 days here in the new year.

Merry x-mas and happy new year.

Jens,

What was the reason for the latest delay?

-Steve

It seems like they are having a great diffeculty in finding an airline company to transport the cannon....Lufthansa would be the answer now.

400 NE:
You are correct. I just concluded my fourth transaction (all successful) with George and I mentioned the thread in passing. He responded that he doesn't have time to read blogs or threads but to concentrate on business, i.e. getting ready for the Dallas and Reno shows. I have no doubt that Jens will receive his rifle as I know George is conscientious when it comes to his customers. He calls me after the sale to see that everything is as promised.

I have a business that requires shipping overseas and it is not as it was pre-9/11. The redtape is onerous. I can't even get the US mail to carry my products as they did pre-9/11.

Dutch

When there's lead in the air there is hope in the heart.

Luftwaffe(LuftHansa) called me here yesterday....the gun willl arrive this sunday, for me to pickup in the airport sunday aswell...

Glad to hear it. Please post lots of pictures!

Pictures Man, Pictures!!!

quote:

He responded that he doesn't have time to read blogs or threads but to concentrate on business, i.e. getting ready for the Dallas and Reno shows.

So, once you have received an order, as well as the money, it is no longer "business"? I would have thought that an explanation as well as apologies might be in order. George might well be part of the "second coming", but reputations are built one step at a time and lost rather more quickly.
Peter.

I think you are comparing apples to oranges. If there were to be an apology then it is between the parties. He doesn't owe me or you any apology and his business isn't conducted here on this webcite. Do you feel somehow slighted that there was a delay in Jens getting his rifle? What dog did you have in this fight anyway? Do you have some knowledge about this transaction that the rest of us don't. I think we just had Jens side to it.


Dutch

Dutch

Have dealt with a lot of gunmakers and firearms vendors. Champlin Arms is on my A list, and it's a pretty short one.

George sold me the most expensive firearm I'll ever buy, and that experience was absolutely satisfactory. He has it back at this time for new firing pins. I'll see him at DSC and ask how it's going. He'll be sure to get it to me on time, I have no doubt.

Sounds like something fell through the cracks with his outfit this time. This is not the way he has done business in the past.

Dutch, you are correct, we do only have Jens side. I have no dog in this fight. I do not approve of dog fighting. However, what I will do is to seriously consider this thread in any future dealings that I have with Champlins.
Peter.

Peter:
And that's how one should approach a matter such as this when there has been a question. However, I've been on the short end as a result of third party problems in shipping as well. George has always followed up with me on guns shipped to me. I think you would be well served in doing business with him and I know he would welcome any questions you would have.

Dutch

I believe this transaction to be an aberration!

It's the first bad thing I've ever read about Champlins.

I may have this all wrong, but as I understand it Champlins was waiting on some custom brass for the rifle so that they could ship that too?

Apparently the rifle was shipped sans brass?

Is that true?

quote:

Originally posted by Rusty:
I may have this all wrong, but as I understand it Champlins was waiting on some custom brass for the rifle so that they could ship that too?

Apparently the rifle was shipped sans brass?

Is that true?

Half truth!

I asked/requested(june) champlins to make up a chambercast + slug the bore, which service natually I would pay for. But that never happened..so after to much waiting,I requested them to ship the gun in sept!.
I asked them for for a chambercast because RMC would make the brass using the chambercast champlin should have made.

Copy of e-mail..!

--- Jens Poulsen <rigbymauser@yahoo.dk> skrev:

> Hey George!
>
> Could you all help me out with the 10 gauge
> double?
>
> I have contacted Rocky mountain Cartridge for
> making
> up the 10 bore 3.25" brass. To make sure I am doing
> things right I would need a chambercast of the
> doublerifle, and have it mailed to David Casey at
> Rocky mountain Cartridge.
> I would also need to know the boredia(maybe
> .775cal?) if you could slug the barrel and find out
> the twistratio. I will natually pay for this
> service..
> i will wire you the rest of the money here at the
> end
> of the month.
> Please let me know if you can help ..?
>
> Sincerely jens
>

Thanks!