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Got a big time surprise at Brownells...
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I buy lots of odds and ends stuff from them.

Two weeks ago, I realize my last catalog is a year old.

So, I call and order a new one. They are five bucks with my discount. I order two.

$10 for two catalogs, and a whopping $27.95 for shipping. Screw me upside down and sideways!

I put the box inside the $11.70 Priority Mail Box, and it fit.


30 October, 10 am

Brownells just called me. New person took my order. They took the shipping charge (all of it) off my card and issued an apology.

I should have known better, they ARE good people.

Rich
 
Posts: 23062 | Location: SW Idaho | Registered: 19 December 2005Reply With Quote
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Picture of Grenadier
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It could have gone as Media Mail for half of your Priority box rate.




.
 
Posts: 10900 | Location: North of the Columbia | Registered: 28 April 2008Reply With Quote
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Picture of Grenadier
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Thanks, thirdbite. I stand corrected. Still, the priority box would have saved quite a bit. I wonder if they are using priority boxes to send their other products and what sort of shipping they are charging for those.




.
 
Posts: 10900 | Location: North of the Columbia | Registered: 28 April 2008Reply With Quote
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Picture of NormanConquest
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I'm sorry to hear that Rich.I have had good relations with Brownell's for over 40 years;a shame as they are one of us.


Never mistake motion for action.
 
Posts: 17357 | Location: Austin, Texas | Registered: 11 March 2013Reply With Quote
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Best, or worst part, depending on your point of view: the label says USPS Priority Mail and the box is a standard 13.5x10.5x3" external dimension brown box that will fit inside the medium Priority box ($11.70) sitting here on my desk.

First time I ever felt taken advantage of. This is something more along the lines of Midway...
 
Posts: 23062 | Location: SW Idaho | Registered: 19 December 2005Reply With Quote
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Picture of NormanConquest
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You are right of course,still a shame from a company that we liked to deal with.I would feel jilted if something like this had occured by Dillon. As to Midway,my pet peeve is that every time I order something by phone they are out of stock. Not to mention that when Larry hands over that big check to the NRA he acts like it comes from him,not all of us who do the roundup.


Never mistake motion for action.
 
Posts: 17357 | Location: Austin, Texas | Registered: 11 March 2013Reply With Quote
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They are not the only one Natchezss screwed me big time on shipping also no more business for them from me.

Excessive shipping and handing charges have become a huge profit center for a lot on companies.
 
Posts: 19743 | Location: wis | Registered: 21 April 2001Reply With Quote
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I personally find Midway's shipping charges to be quite reasonable, as are most of the many outdoor product sellers I deal with.

I mean, if you're buying online, the shipping charges are shown before paying. If you think they are excessive, damn, don't buy whatever you're trying to purchase. Seems simple to me.


xxxxxxxxxx
When considering US based operations of guides/outfitters, check and see if they are NRA members. If not, why support someone who doesn't support us? Consider spending your money elsewhere.

NEVER, EVER book a hunt with BLAIR WORLDWIDE HUNTING or JEFF BLAIR.

I have come to understand that in hunting, the goal is not the goal but the process.
 
Posts: 17099 | Location: Texas USA | Registered: 07 May 2001Reply With Quote
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+1!!

quote:
Originally posted by Gatogordo:
I personally find Midway's shipping charges to be quite reasonable, as are most of the many outdoor product sellers I deal with.

I mean, if you're buying online, the shipping charges are shown before paying. If you think they are excessive, damn, don't buy whatever you're trying to purchase. Seems simple to me.
 
Posts: 1464 | Location: Southwestern Idaho, USA!!!! | Registered: 29 March 2012Reply With Quote
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They sent me a survey by email after I made an order.
One of the questions asked about shipping costs.
Told them it was too high and getting unreasonable and I don't order much from them any more due to those costs.

They offer the Edge program where you can pay $50 a year and not have to pay shipping.
It would be good for someone who deals with them a lot.
 
Posts: 389 | Registered: 24 June 2008Reply With Quote
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As an example, yesterday ordered 16 boxes of 9 and 10mm ammo from Midway. Shipping was $13.49. Seemed very reasonable to me.


xxxxxxxxxx
When considering US based operations of guides/outfitters, check and see if they are NRA members. If not, why support someone who doesn't support us? Consider spending your money elsewhere.

NEVER, EVER book a hunt with BLAIR WORLDWIDE HUNTING or JEFF BLAIR.

I have come to understand that in hunting, the goal is not the goal but the process.
 
Posts: 17099 | Location: Texas USA | Registered: 07 May 2001Reply With Quote
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My last order from Brownell's resulted in some pretty high shipping charges.
 
Posts: 10497 | Location: Houston, Texas | Registered: 26 December 2005Reply With Quote
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quote:
Originally posted by Gatogordo:
As an example, yesterday ordered 16 boxes of 9 and 10mm ammo from Midway. Shipping was $13.49. Seemed very reasonable to me.


Very reasonable.

Was checking prices on some shotshells from RST today. Shipping for one box , $20.30, one case, $34.10
 
Posts: 8169 | Location: humboldt | Registered: 10 April 2002Reply With Quote
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quote:
Originally posted by Idaho Sharpshooter:
I buy lots of odds and ends stuff from them.

Two weeks ago, I realize my last catalog is a year old.

So, I call and order a new one. They are five bucks with my discount. I order two.

$10 for two catalogs, and a whopping $27.95 for shipping. Screw me upside down and sideways!

I put the box inside the $11.70 Priority Mail Box, and it fit.

Sumsabitches...


Have you called them and pitched a bitch ? I know I would.
 
Posts: 8169 | Location: humboldt | Registered: 10 April 2002Reply With Quote
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I suspect the companies pick one shipping method and company. They don't shop for the best price because it would take too much time.

Dave
 
Posts: 2086 | Location: Seattle Washington, USA | Registered: 19 January 2004Reply With Quote
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Quote: "little pitchers have big years...".

I got a call from them. Seems there was a new person, and they mistakenly charged me.

Card charge removed, and an apology.

They caught the oops and fixed it.

Good to go again.

Rich
 
Posts: 23062 | Location: SW Idaho | Registered: 19 December 2005Reply With Quote
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Cheaper than Dirt is certainly not cheaper than dirt when it comes to shipping. I ordered some reloading dies that no one else had, and I wanted them as I had no idea when someone else would have them in stock. So I ordered the dies, and just about soiled my britches when I saw the cost of shipping. But I ordered anyway...

They simply dropped the reloading die box in a padded envelope and charged me MORE than the cost of the dies for shipping and handling....

I expected at least a box and some bubble wrap. I'll never do business with them again....
 
Posts: 816 | Location: Whitlock, TN | Registered: 23 March 2009Reply With Quote
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Picture of NormanConquest
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When I was doing gun repairs + building rifles in the 80's the company that had the worst shipping charges was Jack First Dist.They usually had the part you wanted but a .50 cent spring or pin would cost +$20.00 in S+H. I had to wait to get a large order just to justify the order;you can't pass that much on to the customer.


Never mistake motion for action.
 
Posts: 17357 | Location: Austin, Texas | Registered: 11 March 2013Reply With Quote
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I stopped at Brownell"s new showroom and distribution center in Grinnell last week. A very nice set up. Lots of handguns and black rifles. A decent selection of mid range shotguns and rifles too. There were a number of computer terminals where you could order out of the catalog and they would bring the items out to you in a few minutes. Overall, a very nice setup right on interstate 80.
 
Posts: 1132 | Location: Land of Lincoln | Registered: 15 June 2004Reply With Quote
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Check on amazon if they carry it. They have a lot of gun and hunting stuff - no ammo or guns.

Mike
 
Posts: 13145 | Location: Cocoa Beach, Florida | Registered: 22 July 2010Reply With Quote
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Picture of NormanConquest
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I'm glad that they are selling guns as well as the parts stock.It will help the bottom line. However I remember that Bob would not offer any gunsmithing services as he considered it a conflict of interests concerning his gunsmith customers. I totally agree.When I moved into the full sheet metal shop line I quit doing any HVAC jobs for the same reason.Just ethics.


Never mistake motion for action.
 
Posts: 17357 | Location: Austin, Texas | Registered: 11 March 2013Reply With Quote
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I'm trying to figure out why you use catalogs since everything can be seen online with a click of the mouse.


Frank



"I don't know what there is about buffalo that frightens me so.....He looks like he hates you personally. He looks like you owe him money."
- Robert Ruark, Horn of the Hunter, 1953

NRA Life, SAF Life, CRPA Life, DRSS lite

 
Posts: 12767 | Location: Kentucky, USA | Registered: 30 December 2002Reply With Quote
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I order from Brownells twice a month; I paid the $50 and I no longer pay any shipping charges.
 
Posts: 17396 | Location: USA | Registered: 02 August 2009Reply With Quote
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I dont think I have ever paid for a Brownells catalog, they usually just sent them with other stuff Ive bought. But I havent bought anything from them for quite a while.



AK-47
The only Communist Idea that Liberals don't like.
 
Posts: 10189 | Location: Tooele, Ut | Registered: 27 September 2001Reply With Quote
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Fjold,

because it's hard to sit in my recliner, watch baseball/basketball, and see the monitor.
 
Posts: 23062 | Location: SW Idaho | Registered: 19 December 2005Reply With Quote
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Generally, their prices tend to be too high, their "dealer" discounts minuscule to nonexistent. And they used to send out a free catalog every August. Big changes from a few years ago. It almost looks like some junior jerk-off with an MBA has been "squeezing" their business model for every nickel. Seems like everything is getting that way these days.


A good job is sometimes just a series of expertly fixed fark-ups.
Let's see.... is it 20 years experience or is it 1 years experience 20 times?
And I will have you know that I am not an old fart. I am a curmudgeon. A curmudgeon is an old fart with an extensive vocabulary and a really bad attitude.
 
Posts: 324 | Location: Too far north and 50 years too late | Registered: 02 February 2015Reply With Quote
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quote:
Originally posted by Fjold:
I'm trying to figure out why you use catalogs since everything can be seen online with a click of the mouse.

Because my catalog shows me the dealer pricing as well as retail and for some reason the website won't show me my dealer pricing.
 
Posts: 2329 | Location: uSA | Registered: 02 February 2009Reply With Quote
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I feel kind of sad. They said this catalog (#69) would be the swimsuit issue...
 
Posts: 23062 | Location: SW Idaho | Registered: 19 December 2005Reply With Quote
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ISS
Does Trump's election ease your pain?

Dave
 
Posts: 2086 | Location: Seattle Washington, USA | Registered: 19 January 2004Reply With Quote
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yesssssssssssssssssssssssssssss!!
 
Posts: 23062 | Location: SW Idaho | Registered: 19 December 2005Reply With Quote
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Picture of Mark
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quote:
Originally posted by Fjold:
I'm trying to figure out why you use catalogs since everything can be seen online with a click of the mouse.


But what if your wifi does not work that well in the bathroom? Smiler


for every hour in front of the computer you should have 3 hours outside
 
Posts: 7777 | Location: Between 2 rivers, Middle USA | Registered: 19 August 2000Reply With Quote
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Picture of NormanConquest
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Rich I have saved all my old Snap-On calendars in the attic since the 70's.Found a collectors catalouge the other day that claims they are worth quite a bit.Well,whatever the market will bear.


Never mistake motion for action.
 
Posts: 17357 | Location: Austin, Texas | Registered: 11 March 2013Reply With Quote
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My fondest memories were of the "Norton Girls" ads in the motorcycle magazines...
 
Posts: 23062 | Location: SW Idaho | Registered: 19 December 2005Reply With Quote
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I always liked the Rigid tool calendars as well. Very provocative. I remember one month when this bikini clad bade was straddling a pipe reamer.


Never mistake motion for action.
 
Posts: 17357 | Location: Austin, Texas | Registered: 11 March 2013Reply With Quote
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I can relate...
 
Posts: 23062 | Location: SW Idaho | Registered: 19 December 2005Reply With Quote
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Used to order a lot off Brownells,
shipping was quite reasonable even though I linve in New Zealand. Until about 3 years ago then everything changed to flate rate boxes and I found myself paying US$50 for 10 buck worth of bits. All got too hard. Shipping is a killer but its not just Brownells
 
Posts: 39 | Location: New Zealand | Registered: 28 February 2014Reply With Quote
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Shipping charges are exactly why I will not buy Redding dies. I bought a set of 308 Norma Mag dies years ago in a secondary market, and the de-capping assembly was bent. I called Redding, told them what I needed, and paid for it with a credit card. What they sent was too short, maybe for a 35 Remington or such. I sent it back. When they finally got it right, I was charged for not only the stem, but for shipping charges for the second stem. Seems to me shipping was $11.70 for something they shipped in a yellow manila envelope you could put in a shirt pocket.

No thank you. Last time I will deal with them. Period.
 
Posts: 4748 | Location: TX | Registered: 01 April 2005Reply With Quote
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Picture of NormanConquest
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Yep,word of mouth is powerful.I appreciate the customer service policy at Dillon. They have been great to me + everyone I know;besides they make a great product.If I had the space in the loading room I would buy another 650 just to save on changing out large or small primers.


Never mistake motion for action.
 
Posts: 17357 | Location: Austin, Texas | Registered: 11 March 2013Reply With Quote
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Just did a complaint over shipping with them!!

My last order could have been sent in a padded envelope for around three dollars.

UPS shipped to USPS who sat on it for a week!!

Their response was, well for $16 you could have had it sent and had it in 3 days! Tracking showed in arriving in two days, UPS handed it over to USPS who didn't deliver until seven days later. Three days after UPS tracking said, possible delivery.

Thrown in a USPS priority box just over seven dollars and guaranteed 3 day! NO need to go the $16 dollar route!

Brownells needs to wake up!
 
Posts: 17552 | Location: Eastern Washington | Registered: 23 October 2009Reply With Quote
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Ive been doing business with them for 40 plus years. Never had to pay for a catalog and get a new one every year without even asking.


Ray Atkinson
Atkinson Hunting Adventures
10 Ward Lane,
Filer, Idaho, 83328
208-731-4120

rayatkinsonhunting@gmail.com
 
Posts: 42230 | Location: Twin Falls, Idaho | Registered: 04 June 2000Reply With Quote
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