One of Us
| BJB
A while ago i need a thread insert to fit my RCBS Big Max thread to accept 1 inche diameter dies , the one supplied with the press took only the standard 7/8 size. I am in the U.K and could find no one here who carried the part, so one evening I rang Huntigtons in the U,.S, they told me to phone RCBS direct and speak to Jay Walkman, i did this but got only to speak to a colleague of his, told him what I wanted and what press it was for, he quoted the poart number to me and asked if i needed anything else whilst on the phoe to them.
I told them that was all i needed and offered to give them a credit card number for payment, they would not hear of it and less than 7 days later the part arrived with a "with compliments slip" that is quicker than i can get mail post items from my own country.
You can't beat service like that, certainly worth giving both makes a call direct |
| Posts: 346 | Location: York / U.K | Registered: 14 April 2005 | 
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| I have had a cutter on my trimmer dull and have required a decapping pin for a die.I called RCBS and they shipped me new parts free of charge and the postage paid. |
| Posts: 3104 | Location: alberta,canada | Registered: 28 January 2002 | 
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one of us
| You will probably never....at least in this life time deal with a better customer service group than the people at RCBS. Parts, problems tech advise....you name. Over the many years I have been into handloading and can't even remember how many times they have 'fixed me up' with free parts and such.....why go else where. |
| Posts: 901 | Location: Denver, CO USA | Registered: 01 February 2001 | 
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| Over the past 40-some years I have required several new parts from RCBS, and there was NEVER a charge for the parts or the shipping. As for things like decapping pins, your local dealer should have them...the jerk up here charges 35 cents each... |
| Posts: 3282 | Location: Saint Marie, Montana | Registered: 22 May 2002 | 
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One of Us
| Alas, Jay Postman passed on a couple of years ago, but the RCBS crew still carries that great customer-friendly attitude. And it's toll-free, too. Cheers from Darkest California, Ross |
| Posts: 117 | Location: Darkest California | Registered: 12 February 2005 | 
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