I purchased a Timney replacement trigger for my CZ452 at shot show. There is a problem with the trigger and I need to contact someone at Timney Mfg. Have been calling, leaving messages and have sent 3 emails in the past two weeks and no response.

Does anyone have a better contact or is this typical customer service at Timney?

Just keep trying. I bought a trigger for my CZ550 from them...had to call for several days. Finally someone picked up the phone. She was a nice lady who said she just happened to be in the office when I called. She took my info down and I had the trigger in about 2 weeks.
I think they make a great product, but like you, I think their customer service leaves a lot to be desired.

jaw I may have a contact for just give me a buzz in the AM .I can put you in touch.

quote:

Timney Mfg Customer Service???

I think of them as the "Maytag Repairman"....I've been buying Timney triggers for almost 40 years now and have never had to contact the company for any reason.

I've dealt with them once about a M98 trigger that went bad. I was very pleased with the way I was treated. They sent me a new trigger and asked me to return the defective one. I think I got the phone number off their website.

Terry

I traded for a M70 with a Timney that had been worked over by "Bubba" and was junk. I called and talked to a nice young lady named Heather who asked me to send the trigger back. A couple of weeks later I had a new trigger in the mail box, no charge, even though I offered to pay for it. I did have a little trouble getting them on the phone but it was worth the effort IMHO.

Finally got Heather on the phone today. ( Very nice lady ) I am sending it back for repair or exchange.

quote:

Originally posted by jawheeler:
Finally got Heather on the phone today. ( Very nice lady ) I am sending it back for repair or exchange.

So glad to hear that. I've had a Timney on my 270 (2nd barrel) since 1986 and can't imagine a better trigger. I recommend the Timney without reservation, but was getting a little nervous when you started posting about non attention from the maker....happy ending?