quote:

Originally posted by Jim Kobe:
Anyone know why they don't answer the phone? I need a barrel and have tried for two days, phone just keeps ringing

quote:

Originally posted by dpcd:
I talk to them all the time; several times last week and got 3 barrels in yesterday. Two 40s and a 223.
They must be off for Thanksgiving. Or deer season. They make up for it by being the most responsive company on earth.
Be patient.
304 776-1341.

quote:

Originally posted by Jim Kobe:

quote:

Originally posted by dpcd:
I talk to them all the time; several times last week and got 3 barrels in yesterday. Two 40s and a 223.
They must be off for Thanksgiving. Or deer season. They make up for it by being the most responsive company on earth.
Be patient.
304 776-1341.

If they are so responsive why in hell don't they at least have an answering machine and turn it on. They just lost my sale. They don't even answer their email

quote:

Originally posted by Toomany Tools:
I agree wholeheartedly with Tom. Douglas Barrels, Stan and Kay are wonderful folks and my primary source for barrels for over 15-years. Not once have they ever disappointed me. Keep in mind that when you call the, you’re not calling a company like Ruger or Smith & Wesson. They keep things simple and if they close for deer season so he it. Maybe the West Virginia governor decided they’re a “non-essential” business and forced them to close, like Queen Michelle has here in NM to thousands of businesses? Would not surprise me a bit.

quote:

Originally posted by Firearmdoc:
I can attest to the fact that Douglas is quick about getting barrels to their customers. I sent an action to DPCD to be barreled for me. He notified me when the action was received and again when he received the barrel. Total length of time, less than 30 days. That’s fast in my opinion.

That also speaks highly of the communication between Tom and his customers. I never expected nor asked for progress updates, yet he took the time out of his day to update me!

Thank you Tom!

quote:

Originally posted by gwahir:
Hell, they might have caller ID.

quote:

Originally posted by gwahir:
Hell, they might have caller ID.

quote:

Originally posted by Toomany Tools:

quote:

Originally posted by gwahir:
Hell, they might have caller ID.

quote:

Originally posted by gwahir:
Hell, they might have caller ID.

quote:

Originally posted by dpcd:
Duane, in fact, it means a lot; all my barrels are custom contoured to my patterns; I order nothing off he rack. I do not use standard contours; anyone can do that. I routinely get my barrels in a week or so.
And they keep very little in stock anyway; they keep about 1000 rifled bars on the shelves and turn them to customer orders. If they kept every possible variation in inventory, that would mean having a massive inventory of barrels on hand; not an efficient way to do it.
39 calibers, times 4 twists, times two steels, times airguaged or standard, times 30 contours, equals 18,700 barrels. And I forgot two polishing options so double that. You can't inventory 37, 000 barrels.
Yes other people make barrels; I have used most of them; some are ok; NONE of them are as nice to work with as Douglas. If you think so you don't use many barrels, custom made to your patterns.
Give them a break; they took Thanksgiving week off.

quote:

Originally posted by dpcd:
Duane, in fact, it means a lot; all my barrels are custom contoured to my patterns; I order nothing off he rack. I do not use standard contours; anyone can do that. I routinely get my barrels in a week or so.
And they keep very little in stock anyway; they keep about 1000 rifled bars on the shelves and turn them to customer orders. If they kept every possible variation in inventory, that would mean having a massive inventory of barrels on hand; not an efficient way to do it.
39 calibers, times 4 twists, times two steels, times airguaged or standard, times 30 contours, equals 18,700 barrels. And I forgot two polishing options so double that. You can't inventory 37, 000 barrels.
Yes other people make barrels; I have used most of them; some are ok; NONE of them are as nice to work with as Douglas. If you think so you don't use many barrels, custom made to your patterns.
Give them a break; they took Thanksgiving week off.

quote:

Originally posted by MNR:
Tom, Just curious if you heard if they are closed down for Covid? I figured last week could have been the holiday but I haven't gotten through today either.
No knock on Douglas. Great barrels that I'll continue to use.

quote:

Originally posted by dpcd:
Duane, in fact, it means a lot; all my barrels are custom contoured to my patterns; I order nothing off he rack. I do not use standard contours; anyone can do that. I routinely get my barrels in a week or so.
And they keep very little in stock anyway; they keep about 1000 rifled bars on the shelves and turn them to customer orders. If they kept every possible variation in inventory, that would mean having a massive inventory of barrels on hand; not an efficient way to do it.
39 calibers, times 4 twists, times two steels, times airguaged or standard, times 30 contours, equals 18,700 barrels. And I forgot two polishing options so double that. You can't inventory 37, 000 barrels.
Yes other people make barrels; I have used most of them; some are ok; NONE of them are as nice to work with as Douglas. If you think so you don't use many barrels, custom made to your patterns.
Give them a break; they took Thanksgiving week off.