E-Mail to BSABought a scope (Huntsman 6-24x40ADJ OBJ(N) when I mounted it I found that the power adjutment did not work. The adjusting ring turns fine the powe,however , does not change. I want to return it under warranty at no cost to me. Are there any special instructions? I tried calling three times and got put on hold forever. I have a number of BSA scopes and this is the first one I've had any real problem with. I hope it is just a quirk and not a generallity.
Roger J. Bartsche
E-Mail replie
We are sorry to hear that this has happened to you. It definitely sounds as if the optic may be broken. If this is a resent purchase within the last 30 days you may want to try to take the item back to the store you purchased it from for a quick exchange or credit as turn-a-round time with us is 2-6weeks.Unfortunately, there is nothing you are going to be able to do from home as the internal lenses are compressed with nitrogen. However to get your scope repaired or replaced under warranty, please review the warranty information and shipping address below so that we can repair the item for you in a timely manner. What you will need to send in with your scope is a copy of your purchase receipt and a check or money order for $10.00 to cover the cost of the return shipping. Also, send with a brief letter describing the problem you are having, please include your return and contact information as well. The rest is as follows; if you have any additional questions please do not hesitate to reciprocate by phone or via e-mail response.
Warranty Repairs and Non-Warranty Repairs:

All BSA products carry a limited lifetime warranty; with the exception of lasers, red dot sights, scopes with electronic reticles or lasers, and pistol scopes, all of which carry a one (1) year limited warranty.
Warranty includes parts and repair of any factory defect of material or workmanship. A copy of your original sales receipt is required unless your warranty information has been registered.
A check or money order in the amount of $10.00 to BSA Optics, Inc., for return shipping and handling on all items.
Include with your product a detailed letter explaining the nature of the problem. Be sure to indicate your name, address, and telephone number. Allow six (6) weeks for repairs.
In the event of a non-warranty repair, you will receive an estimate prior to any work being done. It is the customers’ responsibility to ensure the safe return of any goods. We recommend you use a method of shipping that provides you with a tracking number and insurance options. BSA OPTICS, INC. IS NOT LIABLE FOR ANY DAMAGED, LOST OR STOLEN MERCHANDISE DURING SHIPPING.
Charges for Non-Warranty Repairs*
Services
Fees
General Labor
$ 12.00 per hr minimum

Maintenance Service for all scopes and optics

(Charge without receipts)
$ 19.95
To return a BSA Optics, Inc. product for repair, replacement, or refund, ship to:
BSA Optics , Inc. Service Center
1475 S. Sam Houston Blvd.
Houston , MO 65483

*Cost of basic parts and labor, contingent upon inspection further charges may apply. Any non-warranty repairs will be quoted to the owner prior to servicing. Scope or Optics will be test fired for accuracy prior to returning to the owner. Standard $10.00 Shipping and Handling Fee still apply to all.

Thank You,
BSA Optics Customer Service
Tel:954-581-2144
Fax:954-581-3165

The original instruction was " Do not return it to the store
A letter, shipping papers (receipt) and the scope were sent to BSA with a copy of the letter to Natchez explaining that as far as I was concerned the repair or replacement of the scope was the resposibilty of BSA and that I would not pay their $10.00 exstortion fee and expected them to refund to me the cost of shipping the scope to them.I told them I wouldn't charge them any handeling fees.


So far the letter has not been answered by BSA or Natchez

Intend to post replies, if any, whither positive or negative.

Ran into the same treatment with BARSKA a while back.

It really is gauling how people can sell defective equipment and than exspect the buyer to incurr the costs associated with the repair or replacement. roger

Thanks for posting this.....it just plain sucks and you can be sure that not a dime of my account will wind up with BSA....or Barska for that matter!

quote:

It really is gauling how people can sell defective equipment and than exspect the buyer to incurr the costs associated with the repair or replacement. roger

Bushnell and many other are doing the same thing. I have had to send two 3200 scopes back to the factory for repair. I had to send a check for $10 both times.

I have to send my Sightron SII 2.5-10x32 back for repair this weekend. I will of course have to pay for shipping to Sightron, but not return shipping.

It does seem unfair but it's been explained to me as a measure to encourage people not to be negligent with the item under warrantee. Seems that if anything is "free", some people will take advantage of the maker, if you can imagine that!

So, while I kind of resent it too, I do understand where they are coming from. I think I know a couple of those overly ham-fisted dudes!

Hope you can get a BSA to last more than a couple of years, a lot don't.

quote:

Originally posted by Jim C. <><:

So, while I kind of resent it too, I do understand where they are coming from.

When you buy something, anything, with the understanding that it is functionaland it turns out to be defective the resposible party should make good by it on his nickel.

In this case the two way handling and return postage is more than 1/3 of the sales price of the scope. Having owned a business I can tell you, Jim, that a practice of trying to force the consumer to pay for your quality problems is unethical. roger

quote:

Originally posted by bartsche:

quote:

Originally posted by Jim C. <><:

So, while I kind of resent it too, I do understand where they are coming from.

When you buy something, anything, with the understanding that it is functionaland it turns out to be defective the resposible party should make good by it on his nickel.

In this case the two way handling and return postage is more than 1/3 of the sales price of the scope. Having owned a business I can tell you, Jim, that a practice of trying to force the consumer to pay for your quality problems is unethical. roger

Absolutely correct. Unfortunately, the words "ethics" and "American corporate business" should not be used in the same sentence together. Before everyone flames me, did you ever hear of John D. Rockefeller? How about Leland Stanford or William Randolph Hurst? Why do you folks think they are historically called Robber Barons? More recently, how about the whole upper level of Enron? The banking industry? The oil companies? It may be well past the time for resumption of Committees of Vigilance, or perhaps even too late for such a modest approach to problem solution in the marketplace.

Anyway Roger, I support you and your approach 100% on this one.

AC

Leupold will stand behind every scope they make. No reciept required. Sounds like it is time to upgrade. Good luck.

Well, I'm just an ornory old bastard anyway (won't tell you what I wrote to them SOB's trying to sell Osama coins over the internet). If I were in your shoes, I'd probably write the nastiest letter my sick mind could come up with, including telling them to stick their scope where the sun don't shine and the fact that I was going out & buy a QUALITY scope from a company that backs their merchandise (read Leupold). Then, I'd box up both the letter and the scope & just mail it back to them. No money sent.
It'd cost me more & I'd be out the BSA but so what? It doesn't work anyway and I'd sure as hell get the satisfaction.
That's me tho. I really wish you the best of luck & hope it works out. Seems as if too many things we purchase these days are crap from the get-go.
Bear in Fairbanks

When you pay peanuts, you get monkeys.
I'm always amazed when people spend good, hard earned money on a rifle and put "dime store" optics on it. Then want to bitch when the system goes down.

No question about it, BSA scopes are not known for their quality and apparently the Company is not any better. As a suggestion, I visit quite a few gun shows during a year and always on the look out for a "used" Leupold for they definitely stand behind their product in all respects. Have I had any faulty Leupolds over the years? Yes, have had a couple go bad, but never any discussion as to repair or replacement. You will hear it often said, "no such thing as a used Leupold..." for regardless of how many have owned it in the past, Leupold will take care of it in a fair manner. You pay more for the Leupolds, but you get great value.

BSA= Better Stay Away

quote:

I can tell you, Jim, that a practice of trying to force the consumer to pay for your quality problems is unethical.

Note that I didn't say I agree with it, just that I understand why they require shipping. And, so far as it goes, you are right.

I too owned a business and learned that evil people would take things out, get rough with it and bring it back to me wanting their money back because it "failed." If the failure was the fault of what I sold, they would get it. If it had obviously been mishandled, they didn't.

Didn't figger it mattered much when they shouted they would "tell everyone they knew how unethical I was", suspected everyone they knew would know what sorry cheats they were.

Hope you get a good scope you can depend on.