THE ACCURATERELOADING.COM HANDGUN HUNTING FORUM

Accuratereloading.com    The Accurate Reloading Forums    THE ACCURATE RELOADING.COM FORUMS  Hop To Forum Categories  Hunting  Hop To Forums  Handgun Hunting    Ruger fixed this immediately. Email the CEO is for real

Moderators: MS Hitman
Go
New
Find
Notify
Tools
Reply
  
Ruger fixed this immediately. Email the CEO is for real
 Login/Join
 
One of Us
posted
I had a problem with a customer service rep. Evidently he misunderstood co. repair policy.
When I requested to speak to someone that could "change" policy, he replied "email the CEO."
So I did. Ruger called within 15 minutes of my email to the CEO to schedule my repair, emailed a prepaid UPS packing slip and offered to go above and beyond what I asked for.
Needless to say I AM IMPRESSED with Ruger customer service.
SCOTT
 
Posts: 124 | Location: Boiling Springs | Registered: 16 September 2011Reply With Quote
One of Us
posted Hide Post
WOW!!! Ruger's response 15 minutes? from my email to the CEO.
Phone call from head of Customer Service.
I imagine whoever I talked to at Ruger and told me to email the CEO is gonna have a bad day. At the least he is going to get a refresher on "policy".
After an apology, If I would like to have the conversion (transfer bar) it's a done deal, and offered to go above and beyond that.
Emailed shipping label already here to be printed.
This is without a doubt the quickest most gracious customer service experience I have ever experienced.
Ruger has my gratitude for the response and my continued business.
Evidently the "Email the CEO" is for real.
Scott
 
Posts: 124 | Location: Boiling Springs | Registered: 16 September 2011Reply With Quote
One of Us
Picture of Tembo
posted Hide Post
Good news. Glad it worked out.


______________________
Age and Treachery Will Always Overcome Youth and Skill
 
Posts: 2596 | Location: Missouri | Registered: 04 January 2005Reply With Quote
One of Us
posted Hide Post
I have had nothing but first class service from Ruger whenever I had a problem. I bought a used, tang safety model .458 win mag in almost brand new condition from a friend here at home. Everytime I shot it, the floorplate would drop open and dump the cartridges out of the ground. I called them and explained that I was not the original purchaser and told them what the problem was, they said send it back and they would look it over. When I got it back, it had a new floorplate, stock, they had replaced the safety and adjusted the sear. All at no charge. And I know it wasn't my shining personality that caused them to take care of me. I hate to hear that because they usually have great customer service.
 
Posts: 4214 | Location: Southern Colorado | Registered: 09 October 2011Reply With Quote
one of us
posted Hide Post
Scott you might want change the header
 
Posts: 19731 | Location: wis | Registered: 21 April 2001Reply With Quote
One of Us
posted Hide Post
Good idea, How?
 
Posts: 124 | Location: Boiling Springs | Registered: 16 September 2011Reply With Quote
one of us
posted Hide Post
I see you found out how good job.
 
Posts: 19731 | Location: wis | Registered: 21 April 2001Reply With Quote
one of us
posted Hide Post
I think it is great when people take the time to relate the good news, instead of only the bad.
Nice job.
Peter.


Be without fear in the face of your enemies. Be brave and upright, that God may love thee. Speak the truth always, even if it leads to your death. Safeguard the helpless and do no wrong;
 
Posts: 10515 | Location: Jacksonville, Florida | Registered: 09 January 2004Reply With Quote
one of us
Picture of buckeyeshooter
posted Hide Post
To further comment on Ruger customer service. I had a tang safety 77 in .338 wm that I bought in the early 80's. I finally took it out and started shoooting it getting ready for an Elk hunt in 2006. The stock split behind the tang while sighting in the gun. I called Ruger and asked if I could buy a replacement gun stock. They asked me to send it in. When I did, they called me back and said the stock was 'like new' and the could not charge me for a stock but they would send one free! That is taking care of the customer.
 
Posts: 5723 | Location: Ohio | Registered: 02 April 2003Reply With Quote
one of us
posted Hide Post
I can't speak to their current customer service (current Rugers haven't had problems), but in the past I was very pleased with their service. When I got one of the original P85s, they put out a safety conversion notice to make them MkIIs. When Ruger shipped the pistol back they included an extra magazine. In the 90s they were having problems with ejector rod bushings in the Blackhawks, and in my case they put new barrels on the guns and refinished them, no charge.


sputster
 
Posts: 760 | Location: Kansas | Registered: 18 December 2003Reply With Quote
One of Us
posted Hide Post
That's great.... however, why should you need to email the CEO to get the service you desrved in the first place and should have got from the customer care department? In my opinion there are far too many places where the people at the coal face are either poorly informed, poorly trained, or don't give a darn.

That said, my experiences with US companies have virtually always been great. You struggle to get what's due to you over here...
 
Posts: 691 | Location: JOHANNESBURG, SOUTH AFRICA | Registered: 17 January 2013Reply With Quote
  Powered by Social Strata  
 

Accuratereloading.com    The Accurate Reloading Forums    THE ACCURATE RELOADING.COM FORUMS  Hop To Forum Categories  Hunting  Hop To Forums  Handgun Hunting    Ruger fixed this immediately. Email the CEO is for real

Copyright December 1997-2023 Accuratereloading.com


Visit our on-line store for AR Memorabilia