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One of Us |
I had a problem with a customer service rep. Evidently he misunderstood co. repair policy. When I requested to speak to someone that could "change" policy, he replied "email the CEO." So I did. Ruger called within 15 minutes of my email to the CEO to schedule my repair, emailed a prepaid UPS packing slip and offered to go above and beyond what I asked for. Needless to say I AM IMPRESSED with Ruger customer service. SCOTT | ||
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One of Us |
WOW!!! Ruger's response 15 minutes? from my email to the CEO. Phone call from head of Customer Service. I imagine whoever I talked to at Ruger and told me to email the CEO is gonna have a bad day. At the least he is going to get a refresher on "policy". After an apology, If I would like to have the conversion (transfer bar) it's a done deal, and offered to go above and beyond that. Emailed shipping label already here to be printed. This is without a doubt the quickest most gracious customer service experience I have ever experienced. Ruger has my gratitude for the response and my continued business. Evidently the "Email the CEO" is for real. Scott | |||
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Good news. Glad it worked out. ______________________ Age and Treachery Will Always Overcome Youth and Skill | |||
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One of Us |
I have had nothing but first class service from Ruger whenever I had a problem. I bought a used, tang safety model .458 win mag in almost brand new condition from a friend here at home. Everytime I shot it, the floorplate would drop open and dump the cartridges out of the ground. I called them and explained that I was not the original purchaser and told them what the problem was, they said send it back and they would look it over. When I got it back, it had a new floorplate, stock, they had replaced the safety and adjusted the sear. All at no charge. And I know it wasn't my shining personality that caused them to take care of me. I hate to hear that because they usually have great customer service. | |||
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one of us |
Scott you might want change the header | |||
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One of Us |
Good idea, How? | |||
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one of us |
I see you found out how good job. | |||
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one of us |
I think it is great when people take the time to relate the good news, instead of only the bad. Nice job. Peter. Be without fear in the face of your enemies. Be brave and upright, that God may love thee. Speak the truth always, even if it leads to your death. Safeguard the helpless and do no wrong; | |||
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one of us |
To further comment on Ruger customer service. I had a tang safety 77 in .338 wm that I bought in the early 80's. I finally took it out and started shoooting it getting ready for an Elk hunt in 2006. The stock split behind the tang while sighting in the gun. I called Ruger and asked if I could buy a replacement gun stock. They asked me to send it in. When I did, they called me back and said the stock was 'like new' and the could not charge me for a stock but they would send one free! That is taking care of the customer. | |||
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one of us |
I can't speak to their current customer service (current Rugers haven't had problems), but in the past I was very pleased with their service. When I got one of the original P85s, they put out a safety conversion notice to make them MkIIs. When Ruger shipped the pistol back they included an extra magazine. In the 90s they were having problems with ejector rod bushings in the Blackhawks, and in my case they put new barrels on the guns and refinished them, no charge. sputster | |||
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One of Us |
That's great.... however, why should you need to email the CEO to get the service you desrved in the first place and should have got from the customer care department? In my opinion there are far too many places where the people at the coal face are either poorly informed, poorly trained, or don't give a darn. That said, my experiences with US companies have virtually always been great. You struggle to get what's due to you over here... | |||
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