I've only just started reloading for the .17 Rem, since ammo has become so expensive here (about $45 for a box of 20). Anyway .17 dies have become quite hard to get & I managed to get the last one from a dealer in another State.

The dies were sold to me new but looked like someone had had a go at them. The lock ring on the seater was on so tight it took quite some effort to loosen it but I did. When it came to using them the hex (worm) screw was so worn that I could not get it tight.

I emailed RCBS from their website & explained the problem. They said no problems. I thought they would just send me the little grub screw. But I just recived a package today & they sent me 2 complete lock rings and a replacement decapping rod for the .17. Its only been a week since they replied & I have it in my hands in Sydney, Australia.

Wow, thanks RCBS! Great customer service.

I've said it twice today ( the other about Leupold in "Optics") but you Americans really define what great customer service is. Well done!!!

Regards
JohnT

This is not an abberation; this company provides exceptional customewr service to all customers all the time. I have have had several interactions with them and all have been very positive experiences. This is what engenders customer loyalty.

I bought a RCBS priming tool for 5 bucks that was missing the tray. One call to RCBS, and I was sent one for no charge. Can't beat that.

Well I have always had great things to say about RCBS but I have to mention that I am no longer thrilled with their service. I sent a new sizing die back to them because the neck portion was so over-sized was un-usable. It has been 5 bloody weeks and here I am with no replacement yet.

Yeah, i gotta complain too. i called em up, told em i had a shell holder and would they please send the rest of the rc supreme kit. six weeks and i got nuthin' yet!