The Accurate Reloading Forums THE ACCURATE RELOADING.COM FORUMS Guns, Politics, Gunsmithing & Reloading Reloading RCBS not always so greatGo | New | Find | Notify | Tools | Reply | |
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| One of Us |
In the past, I've had good experiences with RCBS customer service. However, my last experience with them was a disappointment. The carbide bit on my primer pocket uniformer cracked. I was met with skepticism when I called and was told that brass couldn't crack hardened carbide. Their customer service didn't want to accept the fact that sometimes the best products sometimes have quality defects. RCBS wouldn't send out a replacement until they inspected my broken bit. RCBS also wanted me to cover postage cost. I expect that response from other companies, but not RCBS. In the end, I got a replacement part. Instead of the A+ service I normally expect from RCBS, I'd rate my most recent experience as a C. | ||
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One of Us |
After 50 years of reloading I have seen a drop off of customer service from most of the companies. Some are far worse than others. Lyman stinks on ice. Expect no service to correct any problems with their die sets. LEE is starting to go down that road as well. You used to be able to send back broken parts or devices and they would replace it,no questions asked. Now it is "do you have the receipt?" How OLD is the thing?. Anything after a year is trash nowadays. It will only get worse as folks who care retire and the followers in their foot steps could care less. Gulf of Tonkin Yacht Club NRA Endowment Member President NM MILSURPS | |||
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| One of Us |
well, i'd have to agree with rcbs. how the hell did you break it??? | |||
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| One of Us |
I was cleaning out the pockets of some brass. There was nothing unusual about the brass. The bit just cracked and fell off. It was only a couple years old and hadn't seen any hard use. It probably was just some sort of a defect within the bit or maybe with the hardening process. Even the best made products have some lemons. Their attitude was that I must have done something wrong or was trying to scam them because their product was infallible. I'm not a metallurgist, but somehow it was brittle or weak. I often bought RCBS because I expected a different response. I'll probably still buy RCBS products, but I just won't put as much of a premium on their customer service reputation. | |||
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| One of Us |
Metal can have voids or impurities in it.When it does it can fail. | |||
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| One of Us |
Carbide is so hard and brittle it is easy to crack it by dropping the tool or dropping another tool on the cutting edge. I have broken thousands of carbide lathe inserts and end mills. They do break easily so treat them gently.
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+1 Rusty We Band of Brothers! DRSS, NRA & SCI Life Member "I am rejoiced at my fate. Do not be uneasy about me, for I am with my friends." ----- David Crockett in his last letter (to his children), January 9th, 1836 "I will never forsake Texas and her cause. I am her son." ----- Jose Antonio Navarro, from Mexican Prison in 1841 "for I have sworn upon the altar of god eternal hostility against every form of tyranny over the mind of man." Thomas Jefferson Declaration of Arbroath April 6, 1320-“. . .It is not for glory, nor riches, nor honours that we are fighting, but for freedom - for that alone, which no honest man gives up but with life itself.” | |||
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| One of Us |
Many years ago I sent a lee loader back. It was rough inside and cases stuck. As a follow up I phoned them. I spoke with "Mr Lee". He took nasty SOB to new heights. He said the die was fine and I didn't know squat. They did send a new one that was smooth and worked fine. | |||
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| one of us |
Carbide is so much harder than brass I don't think such a thing can happen unless someone droped it and cracked it and then you happen to use it and it fell in half...Got any kids around or inquisative friends, they can usually break an anvil with a powder puff, then again so can some reloaders!  Ray Atkinson Atkinson Hunting Adventures 10 Ward Lane, Filer, Idaho, 83328 208-731-4120 rayatkinsonhunting@gmail.com | |||
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+1 muck | |||
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Sorry to hear about your problems with RCBS. My contacts with them on replacement warranty items has been 100% with some of those items being over 30 years old. I had them replace the canister on a powder measure just a couple of months ago and that powder measure was at least 35 years old. | |||
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| Administrator |
OK, for you guys who think it cannot happen. I have broken my teeth twice. Once on an apple, and once on a Mars bar! My dentist never believed me! | |||
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| One of Us |
Most of you know that RCBS has been bought out numerous times over the past 30 years and with each transition in management, etc. there seems to be a decrease in customer service and most important the quality of their machined product line is not what it use to be. I've been a huge fan of RCBS for 40+ years when it was still under Huntington's ownership. Now, I have switched to Redding dies,etc if I have to buy new or I look for older RCBS stuff. "An individual with experience is never at the mercies of an individual with an argument" | |||
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| One of Us |
You really need to look at your Redding stuff a little closer. Remove the preservative grease and see how rough the threads are.
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