I'd like to take a moment to tell forum members, and any lurkers who care to read this, that I'm thoroughly happy with the customer service of RCBS.

Three or four years ago, I purchased one of their Pro 2000 presses, and I've loaded many thousands of rounds with it (.380 Kurz, 9mm Parabellum, .38 Spl., .357 Mag, .45 ACP). And soon, I'll be loading .223. (I love this press, and my Rock Chucker, too.)

But I've had three blips with the Pro2000: first, I broke a hex-bolt (the one holding the shell holder to the press); second, during routine cleaning, I lost the little spring that holds the indexing ball-bearing; third, I lost an acorn nut that is essential to make the powder dispenser linkage work. This over the life (so far) of the press.

In each instance, a simple email to their support team resulted in a replacement part, sent within (I suspect) 24 business hours of when I made my request, at no charge.

I don't work for these guys. I have no connection with them whatsoever, and own reloading components from other companies.

Though I own tools (dies, mainly) made by other companies, I love RCBS and any new components I buy will buy RCBS.

Why? Because I trust them to keep me up and running, and to do so with a minimum of hassle.

There may be other companies who serve their customers well too, but I want to go on record as telling the world about my experiences with RCBS.

I am in total support of the aforementioned. I have the RCBS rockchucker and broke the priming arm off the press. I tried every dealer here in SA to come up with a replacement part but to no avail. I sent RCBS an email explaining my problem and received a reply the next day. They will immediatly post me the parts required at no cost! True to their word I received the parts albeit 2 months later, but RCBS is not to blame for postal delays from the US to south africa. What a company !!! Kudus to them.

Bent a decapper pin on a die. Probably through abuse/misuse, I honestly do not remember. I do remember they sent me more than several replacements after I contacted them.

Great company to do business with.

I have had very good luck with RCBS and with Lees customer service.

I'm thoroughly satisfied with both RCBS and Leupold's service. In the past I've buggered up several RCBS items (including broken de-priming pins) and they've sent the need parts without question and for free. The latest that I know of was this past Oct. when my brother-in-law broke a de-priming pin on his .17 cal die. He's new at reloading and was a bit concerned about replacing it. Made a call to Huntington's & they sent several pins for free immediately. Can't get better service than that.
Bear in Fairbanks

Some reloading companies make it a way of life. Some would find a reason not to honour the warranty and others would try to extend the warranty to more than the small script. Excellent for RCBS. Had similar good service from Redding. Quick replies on emails and solutions worked.

My experience with RCBS customer service has been impressive and outstanding even when I told them that I had lost a part of a chronograph the guy on the phone said not to worry and sent me immediately the part.

What in reality was a small dollar item to them, the timeliness of the response has convinced me to spend hundreds more with them...Smart guys.

Like every post I have ever seen on RCBS customer service, my experience is exactly the same-superior! Now, think about it from a business model standpoint-you cannot buy enough advertising to come close to the goodwill generated by all of us who will sing their praises.
Yes, there are things that I prefer to purchase from other makers but whatever I have gotten from RCBS is well made and I KNOW it will be serviced and backed up by them for years and years to come.
That type of advertising is priceless.

Gary

Green is good.

Customer Service can make or break a company. I for one will pay more for a product (in necessary) if support is top notch. Ultimately, it will pay off. just my 2 cents worth