I have used RCBS dies for some calibers and have always found there products great.
About a 1 1/2 year ago, I bought a vibratory case cleaner and it stopped working just after the year warranty was expired. I emailed RCBS and told them that the cleaner had stopped working, but it's been about a year and a half. I told them I know the warranty was for a year and asked if they could fix it. Even though the warranty was up, they still said to send it in and they would fix it free of charge. I just got the unit back and opened the packaging to find that they sent me a brand new cleaner. I have to say, I'm impressed. They wanted to make me happy and make sure that the money I spent was well spent.
Has anyone else had similar experiences with RCBS

I have bought used dies at a gunshow and found the size die all scratched up. I sent it back and recieve a brand new die in return.
Lyle

i chrushed my expander ball for one of my dies and asked for 2 of them so i could have a spare. they sent me 2 at no charge good service

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Originally posted by plainsman456:
i chrushed my expander ball for one of my dies and asked for 2 of them so i could have a spare. they sent me 2 at no charge good service

how did you crush the expander ball?

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Great customer service by RCBS

I fully concurr....but this is typical of the reloading companies.....did you know that if you stick a case in a sizine die that Hornady will remove it free.....and it' makes no difference whose die it's in!

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Originally posted by plainsman456:
i chrushed my expander ball for one of my dies and asked for 2 of them so i could have a spare. they sent me 2 at no charge good service

Wow, crushing one of your balls, that must have hurt.


RCBS has treated me very well in the past. Everything from reloading data and advice to fixing something when I was stupid.