The Accurate Reloading Forums
RCBS
04 January 2011, 16:49
philny1RCBS
Busted my primer seating stem.
A phone call to RCBS less than one week ago--a new assembly was in my mail box yesterday--no charge.
Was my fault would of gladly paid for it. Great compamy to do business with.
Phil
NRA Life Member since 1976
philny1@zoominternet.net
877 485-6270
Visa/MC accepted , plus 3%
We have to save the Earth, only planet with beer!!
"Peace is that brief glorious moment in history
when everybody stands around reloading".
Thomas Jefferson
04 January 2011, 17:13
LabmanI've had the exact same experience with RCBS. I guess that's why there is alot of RCBS green on my reloading bench. They're customer service is great.
Tom Z
NRA Life Member
04 January 2011, 17:35
DoublessI bought a 243 sizer die years ago that had no lube vent hole. It was dimpling cases. I called them and explained what I had. The guy asked me if I had a trash can, and when I told him I did, he told me to throw the die n the trash, and then asked me what my address was.
A week later a new die: no charge.
04 January 2011, 18:43
Bob from down underquote:
Originally posted by philny1:
Busted my primer seating stem.
A phone call to RCBS less than one week ago--a new assembly was in my mail box yesterday--no charge.
Was my fault would of gladly paid for it. Great compamy to do business with.
Phil
+1 a feral Berdan primed case took mine out, combined with my lack of concentration with processing a bag of range kill brass from the range. I told the service guys the truth and they sent me a new stem in Australia.
I am real happy with the service from RCBS unlike Howard Leight earmuffs who are the other extreme.
Regards,
Bob.
05 January 2011, 01:56
Jim C. <><quote:
-no charge....Great compamy to do business with.
"Free" parts are nice but they aren't free; you paid for the parts with the high intial price.
05 January 2011, 23:11
Bear in FairbanksI've screwed up several times and RCBS has always come thru. Sometimes I kinda feel guilty that I'm taking advantage of them. Too bad more companies aren't on their level for service & quality.
Bear in Fairbanks
Unless you're the lead dog, the scenery never changes.
I never thought that I'd live to see a President worse than Jimmy Carter. Well, I have.
Gun control means using two hands.
05 January 2011, 23:36
vapodogquote:
Originally posted by philny1:
Busted my primer seating stem.
A phone call to RCBS less than one week ago--a new assembly was in my mail box yesterday--no charge.
Was my fault would of gladly paid for it. Great compamy to do business with.
Phil
To my experience all of the reloading companies will provide the very same service.....except one
Hornady
Their customer service is even better than that.....if you stick a case in a die and mail it to them, they'll remove the stuck case and return it to you free.....so what you ask?.... well they'll do it even if it's a competitor's die!!!!!
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"Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery."
Winston Churchill
06 January 2011, 00:13
philny1quote:
Originally posted by vapodog:
quote:
Originally posted by philny1:
Busted my primer seating stem.
A phone call to RCBS less than one week ago--a new assembly was in my mail box yesterday--no charge.
Was my fault would of gladly paid for it. Great compamy to do business with.
Phil
To my experience all of the reloading companies will provide the very same service.....except one
Hornady
Their customer service is even better than that.....if you stick a case in a die and mail it to them, they'll remove the stuck case and return it to you free.....so what you ask?.... well they'll do it even if it's a competitor's die!!!!!
My experience has been bad with Lyman, with several of their products.
Hornnady has been good. Is it possible that it all boils down to whom you get to speak. Plus positive customer service has always involved die parts.
Lyman was problems with their powder measure (that was sent back several times) and case trimmers.
Phil
NRA Life Member since 1976
philny1@zoominternet.net
877 485-6270
Visa/MC accepted , plus 3%
We have to save the Earth, only planet with beer!!
"Peace is that brief glorious moment in history
when everybody stands around reloading".
Thomas Jefferson
06 January 2011, 01:02
SamRCBS and Redding both have great customer service. They have sent parts I offered to pay for. As for "high prices" you pay for quality, how many "free" parts do you think they ship?
A bad day at the range is better than a good day at work.
06 January 2011, 01:04
vapodogI have probably spent $1,000 with RCBS in my lifetime and received $5.00 is spare parts free...
I have no idea if this is typical.
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"Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery."
Winston Churchill
06 January 2011, 02:37
temmiYep they are a first class outfit...
07 January 2011, 03:43
Samquote:
Originally posted by vapodog:
I have probably spent $1,000 with RCBS in my lifetime and received $5.00 is spare parts free...
I have no idea if this is typical.
It would be interesting to find out. My experience with both RCBS and Redding are about the same. If you use that as an average it's about .5%.
A bad day at the range is better than a good day at work.