E-Mail to BSABought a scope (Huntsman 6-24x40ADJ OBJ(N) when I mounted it I found that the power adjutment did not work. The adjusting ring turns fine the powe,however , does not change. I want to return it under warranty at no cost to me. Are there any special instructions? I tried calling three times and got put on hold forever. I have a number of BSA scopes and this is the first one I've had any real problem with. I hope it is just a quirk and not a generallity.
Roger J. Bartsche
E-Mail replie
We are sorry to hear that this has happened to you. It definitely sounds as if the optic may be broken. If this is a resent purchase within the last 30 days you may want to try to take the item back to the store you purchased it from for a quick exchange or credit as turn-a-round time with us is 2-6weeks.Unfortunately, there is nothing you are going to be able to do from home as the internal lenses are compressed with nitrogen. However to get your scope repaired or replaced under warranty, please review the warranty information and shipping address below so that we can repair the item for you in a timely manner. What you will need to send in with your scope is a copy of your purchase receipt and a check or money order for $10.00 to cover the cost of the return shipping. Also, send with a brief letter describing the problem you are having, please include your return and contact information as well. The rest is as follows; if you have any additional questions please do not hesitate to reciprocate by phone or via e-mail response.
Warranty Repairs and Non-Warranty Repairs:

All BSA products carry a limited lifetime warranty; with the exception of lasers, red dot sights, scopes with electronic reticles or lasers, and pistol scopes, all of which carry a one (1) year limited warranty.
Warranty includes parts and repair of any factory defect of material or workmanship. A copy of your original sales receipt is required unless your warranty information has been registered.
A check or money order in the amount of $10.00 to BSA Optics, Inc., for return shipping and handling on all items.
Include with your product a detailed letter explaining the nature of the problem. Be sure to indicate your name, address, and telephone number. Allow six (6) weeks for repairs.
In the event of a non-warranty repair, you will receive an estimate prior to any work being done. It is the customers’ responsibility to ensure the safe return of any goods. We recommend you use a method of shipping that provides you with a tracking number and insurance options. BSA OPTICS, INC. IS NOT LIABLE FOR ANY DAMAGED, LOST OR STOLEN MERCHANDISE DURING SHIPPING.
Charges for Non-Warranty Repairs*
Services
Fees
General Labor
$ 12.00 per hr minimum

Maintenance Service for all scopes and optics

(Charge without receipts)
$ 19.95
To return a BSA Optics, Inc. product for repair, replacement, or refund, ship to:
BSA Optics , Inc. Service Center
1475 S. Sam Houston Blvd.
Houston , MO 65483

*Cost of basic parts and labor, contingent upon inspection further charges may apply. Any non-warranty repairs will be quoted to the owner prior to servicing. Scope or Optics will be test fired for accuracy prior to returning to the owner. Standard $10.00 Shipping and Handling Fee still apply to all.

Thank You,
BSA Optics Customer Service
Tel:954-581-2144
Fax:954-581-3165

The original instruction was " Do not return it to the store
A letter, shipping papers (receipt) and the scope were sent to BSA with a copy of the letter to Natchez explaining that as far as I was concerned the repair or replacement of the scope was the resposibilty of BSA and that I would not pay their $10.00 exstortion fee and expected them to refund to me the cost of shipping the scope to them.I told them I wouldn't charge them any handeling fees.


So far the letter has not been answered by BSA or Natchez

Intend to post replies, if any, whither positive or negative.

Ran into the same treatment with BARSKA a while back.

It really is gauling how people can sell defective equipment and than exspect the buyer to incurr the costs associated with the repair or replacement. roger

BSA stands for two things:
Barely
See
Anything

Been
Screwed
Again

I am glad to have never thrown any scope money their way.

Dang fellow, if you'd been working a job during all the time you've spent telling us that BSA is a cheap scope, (surprise surprise) you could have bought a good scope.
BSA is what it is: A crap shoot. If you're gonna buy one, you treat it like a no deposit, no return beer bottle.

I buy a fair number of scopes ,rifles and various loading components each year.I guess I just like to test and play with things. If I were putting together a serios huning rifle or bench rifle a BSA scope would not be used.

This BSA was bought just to try out on a Savage 22rf with accutrigger.That's not very tough duty. I have a couple of their pistol scopes on scout mounts that I designed and they are doing OK along with a high powered scope on a varmint rifle.

All this stuff is just my toys and not heavy duty field service equipment.

The defective scope in question sold for $44.00 so I really had no great expectations, but when it arrived unserviceable and it was going to cost 1/3 of the sell price to get it repaired it rubbed me the wrong way. I'm sure it will cost me the purchase price plus two way shipping already but I'll not be extorted into yielding to unfair terms and if possible I'll let the world know about it .roger

Roger,
I've read a few of your posts and have come to believe your word is good.....

I posted a bullshit memo about Charles Daly a few years ago....failure to live up to their warranty....they sold me an over/under 410 and the chrome came out of one of the barrels....and they refused to repair/replace it because they said I bought it used.....even though I had a receipt for it and then they said I reamed it out.....

I posted it here and on other forums.....since then they have been bought out by another company and no longer import the Zastava line and are no longer known at all... essentially they went down the tubes.....

I'm not going to say that I did that by posting as I did.....but it didn't help them at all and any company that charges to cover the warranty as you have described deserves the swift pain of the "pen".....stick it to em.....I think you're handling the situation exactly as you should.....warn others of the facts in the case...and if they don't like it they can learn on their own.

Sorry to hear that bartsche. It's why I never buy low end glass for a rifle. If I wanted a cheap scope for a 22lr, it would be a Bushnell, other than that, all my rifles wear Leup.VXIII.

Well, I don't think you were giving anyone any new info when you told them BSAs were cheap scopes. And when you made looong post in at least three different rooms, it sounded like you were really expecting BSA to send you back your money or a new scope or something. You know, Like you had some serious money involved.
I've only owned one. A 36X that I put on a varmint rig. What it did, it did well but I learnt that a fixed 36x wasn't what I needed on a varmint rifle. A friend put together a bench rifle and when he was done, he was out of money when it came time to put a scope on his rig so he put a BSA 36X on it. His only beef was the cross hairs were too course. But he could still compete while he was saving his pennies toward getting a good scope.

[QUOTE]Originally posted by stillbeeman:
Well, I don't think you were giving anyone any new info when you told them BSAs were cheap scopes. And when you made looong post in at least three different rooms, it sounded like you were really expecting BSA to send you back your money or a new scope or something. You know, Like you had some serious money involved.
QUOTE]

Actually it just pissed me off to a large degree and I intend to reveal what action they do or do not take. You can harbor whatever thoughts of me you have because I choose to publish this case but it will not change my intent. (tilting at wind mills?)

I seriously doubt what I do will get any money back, but I hate being taken advantage of. If what is being done doesn't promote them to do business in an honest professional manner it will cost them more than the original $44.00 and the $10.00 plus shipping rip off.

By FAR the length of the first postings are as long as they are because of their lawyer type letter they sent which was posted. Let's hope the pen is mightier than the sword and something good happens. roger

A scope for 44 bucks

BSA after sales service over here is great.

quote:

Originally posted by The Specialist:
BSA after sales service over here is great.

Are they the same outfit? Birmingham Small Arms in UK has always been a quality house. Are these cheap scopes manufactured by them? I hope not. roger

quote:

Originally posted by bartsche:

quote:

Originally posted by The Specialist:
BSA after sales service over here is great.

Are they the same outfit?(as Birmingham Small Arms) roger

In a few words, NO! They are NOT! No F'ing similarity or relationship.

I have a 4 x 16 with mil dot reticle from them that has great optics surprisingly... however the turrents have come loose and I got the same BS...

I have was pissed and tossed it...

BSA scopes are the same as the old Archie Bunker statement about Beer... " you never really own it, you only rent it briefly..."

quote:

Originally posted by filmit:
BSA stands for two things:
Barely
See
Anything

Been
Screwed
Again

Bull
Sh...
Assembly

quote:

Originally posted by filmit:
BSA stands for two things:
Barely
See
Anything

Been
Screwed
Again

quote:

From: Clark Magnuson <cmagnu...@home.com>
Newsgroups: rec.guns
Subject: Re: What's ? up with this BSA Company,
25 Feb 2001

I have heard that the Platinum line is made in Japan, and is not as bad.

I looked through another BSA today at a gun show.
I took a dim view.

I thought I'd read recently(last 2-3 months) about someone making a scope that has a rather unique Warranty. The ad said if you had a problem with it during the first year of use that you could take it back to any of their Dealers and they had all been authorized to swap it out for a new one. Finally found it, anyone ever heard of a "Nitrex" scope? I'd guess you need to retain the Proof-of-Purchase, but it didn't mention that.

There is also a Gun Shop in Wendell, NC who will do the same thing with a Simmons scope "if" you bought it from them. He has had a good many recent problems with Leupold trying to Charge Back his customers for what used to be considered normal Warranty Work. He told Leuplod they needed to get their act together or he would just quit selling Leupolds. Since he sells a whole bunch of them, three Leupold Reps showed up within 2-days to discuss the problems. As far as I know he is still selling them.

Spotted a Warranty on the very inexpensive "Optronics" Scopes which says they will Repair or Replace the scope - even if you run over it with your truck. I've yet to see anyone else make that claim. Do a google on Optronics and check their Warranty - amazing!

Other than the Nitrex Scopes and the Wendell Gun Shop honoring Simmons Warranties, it looks like to me that all the Scope Manufacturers require that the Owner pays for returning a defective scope though.

Darn shame about the BSA scope being defective right out of the box. One of the guys at Kiesler's in Jeffersonville, IN has a BSA on a 444Mar and one of his buddies has one on a 50BMG Big Mac - no problemos. Also have a buddy in Fl with one on a 22Rimfire, but that isn't much of a stress test.