Bought a Cabelas digital powder scale in 2001. Used it a lot for that year to reload a pile of empty stuff. When I was finished I placed it back in the box and a safe shelf for storage.
I got really busy and wasn't shooting my center fire rifles much so it has stayed there for nearly 8 years with the battery removed.

Got it out the other day, hooked a new battery up and it just barly lit some thing on the display.
Just called customer service and talked to 3 people trying to see if they knew a fix.

They really wanted me to drive 3 hours to the nearest store with it but in the end gave me a return address I could send it to.

So Am wondering what their service is like?

I can not afford a new scale so am really happy I still have my balance beam scale.

Al

My experience with Cabela's over many years has been that they have very good customer service. They have always promptly replaced or credited items that I have returned, no questions asked. In fact, I sent back a digital scale a few years ago after using it for several weeks because I was getting inconsistent readings. I didn't want a replacement, so they credited my Visa account.
That said, I've never sent back anything that was over 8 years old.

I have nothing but the highest reguards for Cabelas and their customer service. Cabelas top line stuff is just that, top line. They are exspensive but you know that going in.

I too have always been very happy with their customer service. There are many other companies that could learn a lot about custoer service from them.
Your owning the scale for 8 years then expecting them to fully back their service policy says a lot for them. Personally, I think you're asking too much from them. Lottsa kudos to Cabela's.
Bear in Fairbanks

Some companies in the shooting sports industry have superb customer service.

Marlin replaced a bulged barrel on a .44 Mag lever gun at no charge

RCBS continully stands behind their products for a life time

Leupold has a lifetime warranty

Hornady stands behind it's products well


For Cabela's to refund a digital electronic scale sold eight years ago is a big

I am was/not expecting them to replace it. I called the customer service number hopeing to be able to talk to a teckie about a trouble tree they might talk me thru to fix the problem.
The first lady I got said they might prorate it on a replacement but put me thryu to the teckie. He led me to believe that model had a flaw in the power system and possiable they might replace it then turned me over to another lady that took my information and told me where to send it.

Al

We actually buy from Cabela's at the plant.

Good service, but for big ticket items they sometimes get slow in the busy season. I suspect they wanted you to drive in as it would be quicker to give you a replacement that way.

Three years ago, Outdoor Life rated Cabela's as the best Customer Service of all sports chain stores. And I have to agree.

quote:

Originally posted by vapodog:
For Cabela's to refund a digital electronic scale sold eight years ago is a big

Thats what I said before I came down this far

Cabela's customer service is great. I had an old Ultra-Light Fish-EagleII fishing rod that I broke the tip on when I left it on the roof of the car and drove away. I went in and asked if they could get a new top section for the rod. The salesman said that they didn't stock replacement rod sections, but he went over and got a similar rod that was a grade above the one that I broke and traded me out. They go the extra mile to keep you happy.

Might as well drop my .02

Cabelas corporate customer service is the best I've ever seen and I have no problems with calling in an order or asking for help.

The Dundee, MI store, however has been lacking the past year or so. When they first opened the staff was first rate, helpful, knowledgeable, if they didn't have an answer, they would get one for you. They were all those things that make me want to drive 2 hours each way to buy reloading supplies, gear, and just look at the mounts.

In the past year I've purchased a couple toys from them and the 1st time, after they called and said that it was in I went down to pick it up only to find out that some employee had taken it off of the hold rack in the office that is behind the gun counter and sold it to someone else. Had to wait until they could get another one in. Everybody gets a mulligan every now and then so I wasn't that upset. A few months later I was trying to find out if they had a waiting list for the latest "gotta have it" toy and was told yes, no, yes, no by 1/2 a dozen different people in a 3 day span. My dad started calling and received the same answers. Finally got it taken care of. Received the call that the toys were in and that they were, from the factory, consecutive serial numbers, which I thought was pretty cool, and that they would hold them for 5 days. I arrive on day 3 and, yes, you guessed it, they sold them to someone else. By nature I'm pretty mild mannered and laid back, not one to cause a scene, etc, but I politely lit into the gun counter manager. They gave me a discount on the next 2 that came in which I appreciated but I did fire off an email to their corporate office indicating that the Dundee store was no better than the, in my opinion, mediocre Bass Pro Shop that was 20 minutes from my house and that if they didn't improve that I would take my business elsewhere. Keep in mind this occurred when gas was 4.25/gallon here in MI. Too much right hand / left hand disconnect. I've also noticed the "it's not my job attitude" from the staff as well.

All that being said, they are starting to get a little better but the staff is still lacking from what they were in the past. Thank god for Midway.

Off soapbox.

I've never bought an actual gun from Cabela's, but other than that I have probably a literal ton or more of their stuff around here. I've done business with them for over 25 years. As far as I am concerned, their customer service is better than Midway's, better than Hornady's, better then Redding's, Hell, better than my wife's! I've never called them with a problem that they didn't solve in my favour.

I also am not a fan of the cabelas store in dundee michigan. I was on my way home from Ohio with my new Visula pup and stopped in there to buy a scope and scople mounts for a remington 700 ML My wife had got me for christmas that year. I got the scope then got the back and forth thru the store for the mounts which I said for get it and bought them at Williams gun sight company. I got the powder measure that day too.

Last thing I bought from cabelas was in Rogers Minnesota when I was visiting my daughter. I asked the fellow behind the counter where to find the product, he took me right to it and explained in detail how I should set it up.

For reloading supplies scopes and mounts I go to Williams gun sight company. Really nice people and know it is our dollars that keep them open. If I need gun work done I go to dick williams.

Al

Email service requests can be dubious.

Vapodog, have to disagree with you slightly. RCBS has always stood behind what they sell until recently. I had been using a RCBS 5-0-5 for years and it suddenly would not zero when I tested it as I always do before starting to reload. After a few hours of fiddling with it, I called RCBS to get permission to return it for their evaluation. They said that they do not guarantee or work on the RCBS scales, that they are made by Ohaus in NJ and I would have to send it to Ohaus. I called Ohaus and they said to send it to them for evaluation and that they would let me know how much it would cost to fix it, plus shipping both ways. Needless to say, I deep-sixed the 5-0-5 and bought a non-RCBS electronic scale. I also had previously gotten rid of all my RCBS die sets (I load for 14 calibers) and replaced them with Bonanza BR sets (pre-Forester sets only) plus a couple of Redding sets. It just seems to me that RCBS products have gotten rather much over-priced, such as asking over $300 for their scale-dispenser combo with a dime's worth of electronics when compared to a new Dell desktop computer at $379.00.

Just my .02 worth

Cabelas makes so much money off selling me hunting clothes made in China, that they could afford to open a Cabelas office in my house.

Customer service?
With that much profit they should not just replace the cheap garment when the zipper fails, they should send a girl to make sure I'm satisfied.

Cabela's has changed a lot since they went public. Now they must watch pennies to maximize profit to the shareholders instead of focusing on satisfying customers. At some point this lessening of customer support will hurt the shareholders big time.

quote:

Originally posted by Oday450:
Cabela's has changed a lot since they went public. Now they must watch pennies to maximize profit for the shareholders stock analysts instead of focusing on satisfying customers. At some point this lessening of customer support will hurt the shareholders big time.

The stockbrokers won't push the stock unless management follows its dictates, which management is happy to do when allowed massive salaries, bonuses, parachutes....

They don't gotta' be good. They just gotta' do as they're told (paid?) to do.

I strongly encourage that if you have a problem that you should stop by your store and ask to speak with the General Manager. Be very specific about your complaint and ask that the manager call or mail a response so that you will know how the matter was resolved. I have done this twice and both times the issues were resolved positively and I received a written explanation as to how improvements would be implemented.

They can't fix a problem if they don't know about it. And, if you had the problem there are probably more folks that had the same experience.

Talk to them face to face. I believe that they will make an effort to improve.

Good Luck!