Recently I shipped a progressive reloding press back to Hornady. It had never worked right since I got it (it's at least 20 years old and I bought it second-handed........which I told them at Hornady). I asked them to see if it was worth reconditioning/rebuilding.

I heard nothing of it for around 3 weeks. Then the UPS truck shows up with it earlier this week. All refurbished and shipped back to me with a list of all replaced parts......... FREE OF CHARGE !!!!! No bill, even for the freight on a 30 lb. press sent from Nebraska to Pennsylvania. Nada. Zip. Nothing.

I called them to see if there wasn't a bill coming?? Nope. Have a nice day.

Major kudos to Hornady for unreal customer service !!!!!!

Good word of mouth goes a long way! And that's not unusual for Nebraskans!

Glad to know they take care of folks.

friar