So I figured on starting to reload for my M1A1 and Remington LTR. Handguns will be done at a later time. I started to do some homework on this site and I am learning everyday.

For a starters kit I decide on the Hornady lock n load classic kit. I figure the 500 free bullets will help offset the startup cost, and Hornady is a product I am comfortable with and believe in.

I found the kit at a sporting goods store for $330 before 20% off. The sales guy on the foor was no help and kinda rude actually when I ask about the manual included in the kit. He would not open the box and generally did not care to help me.

So I decide I was going to get the kit anyway only question was if I needed to buy the Hornady reloading book on the shelf or was it in the kit.

Fast forward - I am at the checkout counter and the girl scans the UPC, it rings up $4.99. I tell her that is not the correct price. She says that is what it scans at do you not like the price. I tell her I like it alot but if your telling me that is the price I need to pay I will.

So I walk out of the store paying $4.99 for the classic kit. Part of me is happy at the savings, part of me feels guilty. What do you think? I ask because I do intend on visiting this site learning, asking, and communicating with the members here so it is important to me.

Bet you wouldn't be too happy if you were the guy who owned the store.

I think it depends on you, myself I would consider that stealing. my.02

Small business owners can't afford to hire managers and they can't stay at the store full time, they need help. Competent help is hard to find these days, the store owner had to hire from what was available. In this case, a dumb jerk clerk and disinterested dodo cashier. They probably won't last long.

You will likely need to continue doing business with the store so why not do the right thing? Find and explain it to the owner, tell him what you've told us and build a trust relationship that keep your hands clean and will probably help you down the road? He had the set at 20% off so he already isn't like most reloading retailers.

Depends on which direction you want to head when St. Pete whips open your on-earth Performance Records.

On the brite side, if you do not get the mess straightened out, I'll be the guy kicking clinton's clinton when you eventually get down there. Feel free to jump in if you like.

I'd think it will be challenging to get those free 500 bullets from Hornady with your receipt.....

Dan

Hope you can use it. If it were me I would feel bad everytime I looked at it. Normally a check out person is paid minimum wage and normally doens't have a clue what prices should be. I just wasn't raised to take advantage of someone's stupidity much less brag about it.

quote:

Fast forward - I am at the checkout counter and the girl scans the UPC, it rings up $4.99. I tell her that is not the correct price. She says that is what it scans at do you not like the price. I tell her I like it alot but if your telling me that is the price I need to pay I will.

In megawatt's defense, it seems he tried to tell them that wasn't the correct price. How far do you have to go? I'm not saying this is right or wrong, but we aren't giving him any credit for trying at all.

Also, was this a small business? His post isn't really clear on that.

LWD

He did tell the blonde at the register that the price was incorrect.

Was the book in the kit?

Personally, I would return to the store and speak with the owner/manager and inform him of the pricing error. Then I would let him know I was not impressed with his less-than helpful counter staff. Bottom line can you live with the error knowing the pricing was in error! If so then I would not turn my back on you with my gun safe open or let you wonder around in my shop unescorted. My .02$

My the way welcome to AR Forums. I don't think you got off on the right foot here. Lots of great people with a tremendous amount of sharing knowlege. I will give you the benefit of the doubt because you asked for advice. I believe you know right from wrong. It does not matter whether the store was a Mega store or a Mom & Pop, right is right and wrong is...........you know!

My wife and I fell like you sould call the store owner or manager. We feel like there are two issues here. The wrong price but also letting him know about how little his employes care about what they are doing.They may be costing the owner a ton of money.If I was the owner I would be very greatful to you. It would still build that level of trust. I hope this goes while for you.

Brian and Sarah

Let's not beat up on the clerk. Like was posted, prob minimum wage, doesn't have a clue about reloading and she only knows how to operate a scanner. Not exactly rocket science.
I think I'd have sorted it out right then. Going back and trying to sort it out may prove to be very ackward. If it's a big box store and you try to work thru the many layers of the "customer service" department, they'll probably tell you to forget it.

O.K. What kind of store is this. ??? One local corp grocery store has a policy... employee owned store!!!-- if the ring up price is not the same as the shelf price, the item is FREE. I have gotten a couple items where they refuse to take money. It is mine FREE.

This is corp policy. O.K. They plan to eat the loss. And the employee owners eat the loss. And the customer comes back to "play the slots" and see if the next item will be freeeee... That is one approach.

Is this a "mom & Pop" operation? For them I would feel more sympathy.

Frankly, I doubt if most managers would take more money from you. It was a business mistake and they have to "live with it" to keep their "honor." At the same time, the manager needs to "adjust" those employees with a size 16, repeatedly...

I would be inclined to "call in" and report the situation and see what the "owner" / "manager" wants to do.

I have reported things like this ... the manager did not say "thank you..." [BUM(s)]

Another situation, the manager was going to lunch, told the sub manager taking over "everything 50% off." So the guy at the cash register charged half for things that were already marked down 50%... I paid, said "thank you" and left. Not my place to run their business.

You have done well for yourself. You did what you could. In law, the court will not look at the price! NOT! The court will look at the "capacity" of the persons in the contract. If you were trying to "take advantage" that would be objectionable. If these morons mark the mans goods at these prices... and "sell" it... that is on the owner/manager's head, not yours.

As for the next life, St. Peter and all, it clearly says in the Book that those in authority are there with the acquisence of the Almighty. (Yes, even Hitler.) And if the leaders, owners, operators "screw up" ...

I would try to call the manager. I tried that once and the fool that "screwed up" (probably recognized my voice) would not put the call thru.

Your time also has value. You are not required (except by Sunday School SUPER FOOLS) to go broke trying to "look out" for boobs.

"Giving your life" is YOUR OPTION. It is NOT required. luck.

how would you feel if that was your store or that was your clerk? that should guide your decision. a perfect case for the golden rule.

I like to think I would have protested a bit more, and made the clerk say "yes, I know you are paying $4.99 for a $300 piece or equipment." see if she still went through with the sale.

you did not commit any crime, but I think you did the wrong thing and I think you know it - otherwise you wouldn't be asking. the good news is, this is a super-easy one to fix.

Am I impressed. We have no horse traders or used car salesmen on this forum. roger

quote:

Originally posted by bartsche:
Am I impressed. We have no horse traders or used car salesmen on this forum. roger

Me too. You guys are A-OK.

Bill

Yea, you guys are real honest

None of you would make a good Realestate agent or Loan morgage "swindler", or even a lawyer

I sure have trouble understanding how what type company it is makes a difference. Big store or small not something I would do or allow my kids to do.

I too am greatly impressed by all the people taking the high road here. We all have out own ethics but after all right is right and wrong is wrong no matter what you say to justify it. I am proud to be a part of this forum.

quote:

Originally posted by LWD:
In megawatt's defense, it seems he tried to tell them that wasn't the correct price. How far do you have to go? I'm not saying this is right or wrong, but we aren't giving him any credit for trying at all.

Also, was this a small business? His post isn't really clear on that.

LWD

Thank everyone for their opinion. Like I said it was important for me to ask so I can get a understanding of the character of this forums members. I am sure some people chose not to reply with their opinion because they would not want to told they would not be trusted around someones unattended open gun safe like aktoklat posted.

Here are some answers and update. The store was Bass Pro Shop (BPS) located in a large casino, certainly not a mom and pop store. Store size should not make a difference but it certainly would to me, and if it were a mom and pop store I would have insisted on waiting for a manager. As it was I waited eight minutes at the cashier waiting for someone to look into it and the clerk insisted we complete the transaction to keep the line moving. A tourist magazine continuously prints up a 20% off one item coupon for BPS so this was not a big sale complete with chaos and price changing.

I even paid with a credit card so they can have my name in case they later need to correct the transaction or contact me. I am in their computer so they have my phone number as I have a member card account with them. If I would have paid with cash there would be no history of me and the purchase. So this was another step I tried to leave them so it can be corrected.

I went back today to give them ANOTHER chance. I was told "that is what the scan came up with we will look into the remaining classic kit and correct it if it is still wrong but you paid what we asked so the product is yours, have a good day and enjoy reloading. Please come back soon."

The kit did have the Hornady seventh edition cartridge reloading hard cover book inside. And not I did not use the 20% off coupon on the item I gave it to someone buying a 250 round brick of .45 ammo that saved him about $15 on his purchase.

As far as the clerk and floor salesman - the management attitude was like "o well" what can I do about the clerk she rang up the barcode it was not her mistake. Salesman, well it was not his department so he may not of know about the reloading products, so he will not be talked to either.

I am a Army combat vet and a CCW holder. So I do have some honor and I keep out of trouble. Yes I will sleep well at night after this silly purchase. I figure I tried more than a reasonable amount of times to correct their mistake or do their job for them.
1. Told clerk price was wrong
2. Waited 8 minutes for store to do something, and was insisted on completing transaction.
3. Paid with credit card - left my name
4. Went back next day to try again.

eight minutes in line a BSP? ha. you have nothing to complain about. the new one here in so cal is even slower. if there is one teeny tiny glitch in the transaction, the clerks are paralyzed waiting for management guidance. and there are many glitches, especially bar codes not reading.

the management may well have told the clerks "if it rings up cheap let it go." the problems are that bad; I can easily imagine that being a policy to keep (or get) the lines moving.

in any event, that is decent customer relations on their part to let you have your good deal. just buy your next $300 or $400 worth of stuff there to reward them, and all will be good with the world. they have reloading supplies, so it's a natural for this situation.

quote:

Originally posted by megawatt:
I went back today to give them ANOTHER chance. I was told "that is what the scan came up with we will look into the remaining classic kit and correct it if it is still wrong but you paid what we asked so the product is yours, have a good day and enjoy reloading. Please come back soon."

As far as the clerk and floor salesman - the management attitude was like "o well" what can I do about the clerk she rang up the barcode it was not her mistake. Salesman, well it was not his department so he may not of know about the reloading products, so he will not be talked to either.

I am a Army combat vet and a CCW holder. So I do have some honor and I keep out of trouble. Yes I will sleep well at night after this silly purchase. I figure I tried more than a reasonable amount of times to correct their mistake or do their job for them.
1. Told clerk price was wrong
4. Went back next day to try again.

You tried to do the right thing. You even went back to the store and tried again. They gave their response. Reminds me of the old saying, "You can lead a horse to water but you can't make him drink." IMHO, enjoy your new reloading kit!!!

My two cents worth.....
-Bob F.

Long story, but it does my heart good to hear it was Basse Proo. They and the agency that handles their credit card accounts swindled me out of about $110.00 dollars plus And threatened my credit rating if I didn't pay. A really bad scene. enjoy your good fortune. roger

Reminds me of the time when the clerk rang me up $199.90 for a thousand large rifle primers.
It was easy math right... just 10 times $19.99.

quote:

I went back today to give them ANOTHER chance.

Good for you.

On the negative side, now you won't get to see me kickin clinton's clinton.
-----

I had a Bass Pro Shop "Rewards Card" for a very long time. Occasionally a year would pass before I was close enough to go by their store and they would send me a really nice Post Card. It told me how many Points I had and that I needed to come see them(make a purchase) before the year expired to keep the Points active.

I had a whole bunch of Points saved up and they announced they were building a new store close by. It would be complete before I needed to make a yearly purchase, and I planned to hit the Reloading Dept pretty hard.

Got to the new store, and as I walked past the Customer Service Desk, it dawned on me that I needed to see just how many Points I had saved up. She swiped the Card and said, "Not a one!"

We discussed it a bit and come to find out, the fine people running BPS had decided to just Delete any Points not used within a 3-month span. Plus, their Management felt there was no need to let me know of this Change in Policy.

The gal was as nice as she could be and as she looked back through the computer records, I could tell when she spotted how many I'd lost, because it embarrassed her and she blushed.

I believe she put $18 of Reward Points back on the Card(which she didn't have to do), I bought some Bore Cleaner and with TAX it cost $18.24. I told the Check-Out gal to just Trash the Card.

The lack of notification was bad enough, but when I got to the Gun Dept - NO RELOADING SUPPLIES! All gone.

You can count the number of times I've been back on "ZERO" fingers. No telling how many folks they Scammed out of their Points.

I had one that almost embarassed me, but didn't. I stopped on the way home from work, I was tired, to buy soda pop. I had returnable bottles. The clerk was an older man. It was early. He was alone. He took the bottle return/refund off 2 or 3 times. I was standing with the right amount of money in my hand. I told him that this was "not right." He got mad. How dare a young punk like me (I think I was almost 40) question him and his gray hair. !! I was tired and said to myself, "Oh well" and paid what was asked and left...

Like I said, book says Satan is lord of the world. You are to TRY to be in the world but not "of the world." If the world refuses to cooperate... ... ... Some times you just get lucky. At the same time, next time, it may go against you... "that's life..."

I had the same thing happen to me at a major outdoor supplier. I went in and was looking at the powder scales. They had a RCBS 10-10 30% off. Well it rang up at $12.89. I told the man at the register it wasnt right. He said not to worry about it. I went back and bought another for the same price and gave it to a friend for Christmas. I dont think its stealing when you're dealing with freakin idiots anyway.

quote:

Originally posted by megawatt:
I went back today to give them ANOTHER chance. I was told "that is what the scan came up with. We will look into the remaining classic kit and correct it if it is still wrong...."

Mega, You DA! You could have gone back and gotten the second kit for $4.99 and given it to ME for Christmas!

Should have mentioned previously: if you don't have one, the drain insert accessory for your powder measure is extremely handy.

I applaude your honesty..... The only problem with them not fixing their mistake, is that we all pay for your good fortune in higher prices....or for those that like to fill their little pockets...either way...glad to have you aboard...and good luck with your reloading adventures

quote:

Originally posted by Winchester 69:
Mega, You DA! You could have gone back and gotten the second kit for $4.99 and given it to ME for Christmas!

Ha ha ha, too funny.

Nice score
Reminds me of the time a few years ago when I ordered a new suspension kit for one of my 4x4 trucks through a large national retailer. The kit was on backorder for almost two months until it finally arrived, and the next day a second identical kit arrived. Since I had ordered only one I called the company but their records showed only one had been shipped and because of the shipping costs for returning it they just wrote it off. Its worth $400 and just sits in the garage at home. I should try to sell it since I have no use for it.

quote:

Originally posted by megawatt:
Ha ha ha, too funny.

Glad you liked it.

So many high and mighty replies, it was almost a religious experience reading them.

I kinda think american business gets what it pays for, fortune 500 company or ma and pa. They pay low wages, hire rude and stupid employees, that must be what they want.

Some of you think we should subsidies their low cost labor pool by doing the thinking for them.

A guy I know bought a 15 HP boat motor from Monkey Wards when they were still in business.
He paid with a credit card at the store and drove around back to the loading dock to pick it up. He loaded it into his truck and went home. A couple of months went by and his card never got charged. Finally he went down to the store and asked them about it. They told him they had no record of it and to forget about it.

If you didn't alter the price tag in any way (if there was one) or the bar code you did all that you could. Your responsibility as a customer is to pay the amount that you are charged in cash, or honor the arrangement that you entered into with your credit card company. You told the girl once that the price was not correct, then went back the next day to correct a "problem" that was not yours. YOU DID NOTHING WRONG AND STOLE NOTHING.

I went to a local gas station to buy fuel. I first went to their diesel pumps in a separate area to buy off road diesel for my front end loader. I had to fiddle for 10 minutes with the pump with the attendant watching me all the time from the gas island before he "remembered" that the off road diesel pumps have to be turned on each time to be used. Ha-ha.

I get $50 worth of off road diesel. I put the containers in the back of my truck and drive to the gas island. There I remove a 5 gallon gas can ask the guy to fill it up with regular gas and fill up my truck with regular gas, and that I would pay cash for the whole transaction.

I get $60 worth of gas total. The attendant looks in the back of the pickup at the 3 cans of diesel and says "diesel too." I say yes, $50 dollars in diesel, and $60 in gas makes $110.

I take three twenties out of my pocket and one ten and hand it to the attendant. I start to take another two twenties out of my wallet to make up the rest of the cost when the attendant starts yelling in who knows what language that I have given him too much money. He sticks two twenties back into my hand and says "good."

I tell him that he is wrong, and do the addition for him again. He tell me I am wrong. I ask him if he is sure, and he is. I tell him he is wrong and he starts yelling in some unknown language again. I take the money and put it into my pocket and leave slowly. $110 dollars worth of fuel for $30. Who am I to argue. Like you, I tried to correct the problem.

Well done! I certainly would have tried to set her straight but I am not going to argue w/ the reg. person about it. Bring it to their attention once, maybe twice, then shake your head, pay the asked price & move on.