ATTABOY for RCBS customer service

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29 June 2009, 23:55

the jigger

ATTABOY for RCBS customer service

I picked up a Rock Chucker at a swap meet and the male/female threaded bushing was missing. I just called RCBS customer service to get a replacement. A very nice young man took my information and said he would get it out to me
NO CHARGE!!! I explained again that I had just bought it used at a swap meet and he said OK I'll send it to you. Needless to say RCBS will continue to be very high on my list.
GOOD LUCK and GOOD SHOOTING!!!

30 June 2009, 23:11

Bear in Fairbanks

Jig:
Yup!!!! I accidentally screwed up the "donut" shaped springs in my case trimmer. A call to RCBS explaining the situation resulted in new ones immediately sent out @ no charge. Also, a number of years ago I "bubbaed" up one of the vertical supports on my Ammo Master press. Again, new ones sent out at no charge even tho I explained it was my fault.
RCBS FOREVER!!!! Bear in Fairbanks

Unless you're the lead dog, the scenery never changes.

I never thought that I'd live to see a President worse than Jimmy Carter. Well, I have.

Gun control means using two hands.

31 July 2009, 15:32

gohip2000

I had a case tumbler that seized up after about 20 times of use. the warranty had run out on on it as it had been a few years. I emailed them and explained that the warranty was up, but I had experienced better quality from them in the past. They had me send it in and shipped me out a new one without any hassle. There customer service is awesome. Even after the warranty was expired, they replaced it.

31 July 2009, 20:51

DIXIEDOG

RCBS has some of the best customer service in the industry, you add that to the quality of their products and I've gotta admit "I love green" I wish they had made a decent progressive press when I bought mine it would have been green too.

31 July 2009, 22:36

onefunzr2

You can't argue with FREE, but it makes me wonder who's actually paying for all these missing and customer wrecked parts?

I guess that would be ME and all the others who have bought from big green and have not managed to mangle anything in 35 years.

So, if you would like to thank me, You're Welcome!

31 July 2009, 22:45

Bear in Fairbanks

onefunzr2:
You are very welcome. Your efforts are entirely appreciated. Keep it up.

Bear in Fairbanks

Unless you're the lead dog, the scenery never changes.

I never thought that I'd live to see a President worse than Jimmy Carter. Well, I have.

Gun control means using two hands.

01 August 2009, 00:55

onefunzr2

You must know what I mean? Dillon Precision hands out free parts and refurbishes at will also. Maybe that's why their presses are so expensive? RCBS could cut their prices if they only replaced defective products.

01 August 2009, 06:08

bartsche

quote:
Originally posted by Bear in Fairbanks:
onefunzr2:
You are very welcome. Your efforts are entirely appreciated. Keep it up.

Bear in Fairbanks

roger

Old age is a high price to pay for maturity!!! Some never pay and some pay and never reap the reward. Wisdom comes with age! Sometimes age comes alone..

01 August 2009, 19:54

DIXIEDOG

quote:
Originally posted by Bear in Fairbanks:
onefunzr2:
You are very welcome. Your efforts are entirely appreciated. Keep it up.

Bear in Fairbanks

Thank you for buying my warranty parts for me I greatly appreciate your sacrifice as well.