I picked up an old rusty 1968 Rock Chucker, cleaned it up and refinished it and called RCBS for a replacement handle as it didnt come with one.

They sent me the whole thing including the knob and a spent primer tray, wouldnt take a credit card #. Told me it is free today..

What other company in existence today would do such a thing for a product that was sold over 40 years ago with no questions asked?

I will continue to use their products..

Yup! One time in the past, I "bubba'd" up some things on my Ammo Master press. Called 'em & fessed up as to the error of my ways. Didn't matter to them, they sent the parts free anyway.
Too bad more companies don't operate that way.
Bear in Fairbanks

That is why it pay to pay a little bit more for the better brand. RCBS is long been excellent quality!

quote:

Originally posted by Reloader270:
That is why it pays to pay a little bit more for the better brand. RCBS is long been excellent quality!

Absolutely. Only companies which make decent money can afford decent (or better) customer service.

I load for about a dozen cartridges and the majority of my dies are green.. Ive tried Lee, Hornady, Forster but keep coming back to the RCBS dies. I've got a decent pair of pacific/Hornady scales, but Ive been kicking around the idea of trying an RCBS for comparison. Maybe a 5/10 or a 10/10..

Great service and I have a 10/10 ohas rcbs scale that is nearly 35years old still works as new.

last year i was resizeing 30 06 cases for a friend on my little lee reloader press when a dry case got hard to push and pushed the whole top off the thing...... i looked at the parts list and sent for a new press body from LEE..... they sent a brand new press body and my uncashed check back....... was back in business in about 4 days...... i've always good service from lee precision..................................

PRAY FOR OBAMA... PSALMS 109:9

I had a Lyman bullet sizer/luber for years and found a good buy on an RCBS. I didn't like the toggle lube feed on the new style RCBS. I much prefer the ratchet wrench feed. Called RCBS and told them I wanted the parts to be converted--nothing wrong with the unit, just my preference. They sent all needed parts--FREE. I buy green.

I own 2 Lee Load Master presses, got a case stuck in a full length resizing die (dry case, ended up busting the shell plate pin during my attempt to retrieve the case, Lee informed me they can hydraulically remove stuck cases any time I need, and they sent me enough parts to rebuild my press! They charged me $4 for a bottle of oil, free parts. That's more then fair to me.

I have the old type Lube A Matic and rounded off the main screw (ratchet didn’t fit well) got a new one no charge. Thanks RCBS.

I had a problem with my Chargemaster 1500 that broke down just after the warranty expired, I e-mailed RCBS and asked them to repair it for me.....they offered me a NEW one for free and I only had to pay for the delivery ! RCBS has excellent costumer service. Thanks RCBS.

quote:

What other company in existence today would do such a thing for a product that was sold over 40 years ago with no questions asked?

Actually most companies selling reloading tools do this.....

Vapodog--"Most companies selling reloading tools will do this" (replace 40 year old equipment free). I know RCBS will. Don't know about all the rest. Lyman wont and they are amongst the oldest. I had a Lyman bullet mold that had fair wear and tear type damage. They charged a pretty steep price for repairs. Not reloading equipment, Weaver scopes charged me for repairs and the damage was caused by their lens protector. It broke the cheap plastic ring when the protector was removed. It was sent back with the protector so they could see their own product caused the damage.

And I quit buying both Hornady and Redding dies when both refused to replace incorrect die parts they sent me in new sets I bought from them...both arrived about two years apart with seating die components of the wrong dimensions for the bullets commonly used in those respective calibers (.45 Colt from Hornady, and .348 Winchester from Redding).

RCBS has NEVER failed me in more than 60 years of buying tools from them...over 100 sets of dies (including many custom and British-African big bore sets), half a dozen presses, a dozen or two bullet moulds, two lead pots, bullet pullers, primer crimp removers (large and small) and more odds and ends.

I did once return a hand primer-seater because I didn't like it (wasn't a good "feel" in my huge hand), but they didn't complain at all and sent me a check by return mail.