A couple of weeks ago I sent in a pair of damaged 10x42 EL's for repair.
Got them back today.
They are as good as new again.
Seems they went through them pretty well.
These binos were damaged, this was not warranty work, and they didn't charge me a single penny!
I'm a happy puppy.

Good for you Bwana! Now take a look at the "Leica Customer Service" thread

quote:

Good for you Bwana! Now take a look at the "Leica Customer Service" thread

I did.
My binos were already sent to Swarovski when he posted his.
Shame he was treated that way.

just what i would expect from swaro

Swaro has treated me very well on some bino issues

I also am happy to report great Swarovski service from a New Zealand perspective. On a 2015 Idaho USA hunt my spotting scope showed some "globules" within the sight picture. I suspect it was water droplets. How this happened I cannot explain but the spotter was in my checked luggage so possibly atmospheric pressure at great height....?? Anyway, when I notified the dealer on return to NZ they had me send the spotter in. They looked and said it needed to go to Swarovski ( I presume in Austria ). So I sent it in and heard nothing for 4 - 5 weeks. Then a phone call to say my spotter was on courier being returned. Result was perfect sight picture, and no mention of a charge at all. Fantastic, and thanks Swarovski. My only small niggle was that I would have appreciated a wee note explaining what the globules were.