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Vortex Customer Service (short story it is awesome).

This topic can be found at:
https://forums.accuratereloading.com/eve/forums/a/tpc/f/1421043/m/6921091552

12 November 2019, 05:30
Big Wonderful Wyoming
Vortex Customer Service (short story it is awesome).
In 2016 I bought a pair of 8x42 Vortex Talon HDs. They are great glass, and if you can find a pair really work well for eye glass wearers.

I noticed that the strap hanger bar on the right side was broken and I sent them to Vortex to repair.

They sent me a new pair of 8x42 Viper HDs.

Really nice glass, but for someone with 20x450 in both eyes, I can't get them close enough to my face to look through.

No glasses and they are sharp, but then I am looking through handicapped eye balls.

So I called them to discuss the issue with the replacements, and they told me they would rebuild a pair of Talons from stock talon parts and send them me.

They discontinued Talons about 3 years ago because Swarovski owns the patent on the dual hinge design similar to the EL Swarovski. So they got tired of paying Swarovski for the privlidge of dual hinges.

I really feel as though this is above and beyond the call of what is necessary.

I found two pairs of Talons of ebay and bought both of them (one was new in the box). And am going to shift the Viper HDs for the price I paid for the Talons in 2016.