Just a short note to let the group know about some great customer service that I encountered recently.

I had a scope - purchased about 8 years ago - with a parallax adjustment that stopped working. I contacted SWFA via email and asked if someone there would help me. I received an email back within a couple of hours indicating that I could send in the defective scope for a replacement at no charge. In fact, they paid to have the broken scope returned to them.

I was asked if I wanted a different reticle since there was but one type available when I made the original purchase. I gladly made the change.

Probably the most surprising element of all this was that my replacement scope was being sent to me simultaneously with the return of the damaged one. My past experience has been a replacement is sent AFTER they receive the product that's defective.

I appreciated very much how all of this was handled. I shipped the defective scope on Monday, November 23rd ... and received the replacement yesterday, Monday, November 30th ... with the Thanksgiving Holiday in between.

It's easy to say how things SHOULD be handled as a customer ... but when you're treated that way without asking it makes doing business a pleasure.

Good news. They probably wanted to get you a scope out asap since many folks are still hunting. They've always been on top of things for me.