I wanted to give Swarovski service a show of appreciation for stepping up and getting me out of a bind.

I was shooting this weekend and my Swaro spotting scope fell over in the back of the truck, no big deal, that is until I picked up the tripod and the spotting scope foot was still in the tripod bracket and the spotting scope was no longer attached

The aluminum foot had broken out of the ring that attaches it to the scope. If you have one of these scopes it is where the small locking knob is to allow you to rotate the scope in a circular direction.

I have an antelope permit in New Mexico this weekend and I am leaving Thursday!! I called Swaro this morning and after giving them a tracking # showing that my scope has been sent to them and a credid card for protection, they said they would send me a loaner today, second day air so that I will have it for this weekend!!

They said my scope will have to go to Austria to be repaired. This will take 8-10 weeks. She told me that I can keep the loaner scope until mine returns from Austria.

I will buy Swarovski again, great sevice.

precisely why i switch to swaro from leica

Yeah, my hunting partner and myself have both had issues with Leica service as well.

Neat, I didn't know that. I was considering a pair of Leica binos, but I guess I will unconsider it!

One of the eyecups on my 10X32 swarovski binoculars broke.
I called them Monday wanting to send it in for repairs. They said they would send me a new eyecup and that installation was simple.
Thursday, I received two eye cups in the mail, with installation directions. It took a minute to do the install.
I could not ask for better service.

quote:

Originally posted by butchloc:
precisely why i switch to swaro from leica

Well I can't complain about service for Leica USA.

I imported a pair of Leica 10x42 BRFs for the US, and managed to (stoopidly) lose the focusing eyepiece housing one on one side.
They sent me a repl't immediately at no cost, with no proof of purchase required.

Chris-NZ

quote:

Originally posted by Chris-NZ:

quote:

Originally posted by butchloc:
precisely why i switch to swaro from leica

Well I can't complain about service for Leica USA.

I imported a pair of Leica 10x42 BRFs for the US, and managed to (stoopidly) lose the focusing eyepiece housing one on one side.
They sent me a repl't immediately at no cost, with no proof of purchase required.

Chris-NZ

Wait until something goes wrong with the laser system.....

I've dealt with Swarovski customer service twice. Once when a part broke, they sent me out a new one that day, and a second time when they rebuilt my 8x30 SLCs at no charge. They are a pleasure to deal with and stand completely behind they're products.

I have also dealt with their sister company Kahles's customer service department and received the same outstanding service. I'm a big fan of Swarovski/Kahles.