I sent a 30x60 older model spotting scope in for repairs 2 weeks ago. It had been kicked over at the BR Nationals at St. Louis last year and the mounting point was broken off. I sent it in for repairs and asked for a rear lense cap as I had lost the original. It came back repaired, new lense cap, and a new objective lense. I new the objective lense was nasty because of yours truly. We bitch and moan about Leupold and I have also, but my bill was $0.
Thanks Leupold.
Butch

I've had a similar positive experience with Leupold.

THey have a customer for life in me. Not only excellent products but they fixed my scope that got broke in half rolling down a hill last fall. Completely my fault and only cost me $86 bucks shipped to my door.

I've had similar experiences with Leupolds customer service. Can't say enough good about it. Maybe I've sent a half dozen scopes back for reticle changes, parallax changes, and one for repair. All were back to me in two weeks.
If you guys want to look through what I say is the very best scope made in the US to date, get one of the new Leupold VX-7's. I just received a 1.5-6x VX-7, and the glass is amazing. The image is stellar, and I did compare the image to other Leupy's I have, including VX-III's and a 6x42, with the VX-7 far ahead of the rest as far as image clarity, resolution, and brilliance is concerned.
Leupold got this one right.

Don

quote:

If you guys want to look through what I say is the very best scope made in the US to date, get one of the new Leupold VX-7's

I'm glad you said Made in the US. Their product service while excellent is matched and exceeded at this point in time by any number of other companies.

quote:

Originally posted by SempreElk:
Their product service while excellent is matched and exceeded at this point in time by any number of other companies.

No kidding??!! I would not dispute that for a moment, as I simply don't know. BUT, I AM surprised to hear it. After 60+ years as a shooter, and over 50 years in the gun business, I have never dealt with ANY other firm which even approached Leupold in terms of customer service.

One of the reasons I have a lot of Leupold scopes is because I buy "almost junkers" used at gun shows. Then I send them off to Leupold for repair. Always have them back within a week or 10 days, working as good as new, and never a bill yet unless I ordered something additional to the original, like maybe a different style of reticule.

I don't like some aspects of Leupold internal design for target competiton use, but for hunting scopes they are hard to beat and I have always found their service to be without equal.

Am overjoyed to hear that maybe some of the other scope sellers are starting to catch on......