Kahles customer service

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11 March 2009, 00:18

Vemo

Kahles customer service

I have a american hunter 10X50 that I returned to Kahles in October, 2008 because it wouldn't hold zero.
Legacy Sports of Reno was handling the Kahles product repair at the time.
It has been 6 months now and I haven't heard a word from Kahles, and Legacy Sports is having any luck either..
Does anybody have a contact at Kahles. I know they aren't dealing with the North American market.

11 March 2009, 03:22

adrook

Have you tried 866-606-8779? I sent a scope to them in December but haven't heard anything back yet. This is the number that I called and a guy named Hermann from Kahles with a German accent gave me a return number and the address in Cranston, RI to mail it to. He was very nice and easy to deal with.

11 March 2009, 05:30

BobSmith

Cranston is the location of the Swaro repair center. I've had excellent luck w/ them.

B

11 March 2009, 15:21

ghostrider272

I would check with Hermann. The return/repair contacts have changed as Legacy was doing a "bang up" job on the repairs. Hermann is their NA rep. They are no longer repaired at the Swaro center. There is a collection site that then sends them to Austria for repair.

12 March 2009, 04:56

SIKA98K

A.Rosen@Kahles.at or G.Koch@Kahles.at
That will get you who I was dealing with.

12 March 2009, 06:06

Vemo

Thanks Gents,
I sent a set of rings with the scope too. This is the second time I have sent this scope in for repair.

16 March 2009, 06:48

Buliwyf

Kahles is a top of the line manufacturer. I beleive related to Zeiss or Saworski. Where did you buy scope?

24 March 2009, 02:43

Vemo

Hermann called me today and the scope is on the way to my house via Legacy Sports.
I have decided the hassle of dealing with foriegn optics companies ain't worth the trouble. Thanks for the help gents.

24 March 2009, 04:52

PATRIOT76

there is no hassle with zeiss and swarovski

both have excellent service

24 March 2009, 06:01

adrook

quote:
Originally posted by Vemo:
I have decided the hassle of dealing with foriegn optics companies ain't worth the trouble. Thanks for the help gents.

I can certainly understand that. You can just send that scope to me when you get it back.

24 March 2009, 06:10

Vemo

quote:
Originally posted by adrook:
quote:
Originally posted by Vemo:
I have decided the hassle of dealing with foriegn optics companies ain't worth the trouble. Thanks for the help gents.

I can certainly understand that. You can just send that scope to me when you get it back.

$300 it's yours!