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GS Custom: Non delivery of paid for goods:
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Picture of JefferyDenmark
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The XO concurs

Cheers,

Andr�
 
Posts: 2293 | Location: The Kingdom of Denmark | Registered: 13 January 2004Reply With Quote
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RCG thank you for your comments and feedback.
John Murray
HV Concepts Inc.
 
Posts: 76 | Location: Texas | Registered: 10 June 2002Reply With Quote
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Peter

The legal position is that the customer instructs us on who to hand the parcel over to for shipping. On our website, the customer ticks the choice of Air Mail or Surface Mail and often we are asked to hand a shipment over to a courier. Legally once we have done that we have met our obligation.



However, as we have stated many times, we will never allow a customer to be out of pocket as a result of dealing with us. That is why we go the extra mile and do our best to find missing shipments.



The cost of taking legal action in the USA from South Africa is extremely expensive and we couldn't hope to come up ahead. However I firmly believe that the wheel will turn.



We haven't denied that we were not at fault due to circumstances, but we have made good by shipping all paid orders, plus some. The problem now is not with us but with the Canadian Postal Service and USPS.



What you see as "bitching", I see as defending my business when we are being accused of fraud etc. on open forum. I'm not pointing fingers but merely stating facts as they are.



Alf

Please don't be upset. You are not the one to blame and you are out of pocket at this stage.



There was a terrible delay on shipment of your order initially and for that we have apologised and apologised and apologised. How many more times must we apologise?

The problem now is not with us but with the Canadian Postal Service (not pointing fingers, just stating facts) and we are doing our best, everything we can, to sort it out for you. It's no effort.



You ask us to put your bullets on a plane to you. That is what we did and it went wrong. We don't have the bullets on the shelf to send to you, that is why they are on the production list. If we had them we would have sent them.



We know how time can be wasted. We sent you the tracking number in January and only found out months later, on open forum, that your Air Mail parcel was not delivered.



I don't know how you can doubt that we have not shipped your order with the proof we have given you. Alf, I'm sorry, but I don't know what to say anymore.



120mm

I'm sorry that I offended your delicate nature. You are obviously a very sensitive person.

We handle customer complaints the way they come in. If it's privately, it's handled privately. On open forum it will be handled on open forum. Silence would be worse.



Your large amount of money analogy is not applicable to our situation. Consider this: You buy something from me and you send a friend to come and fetch it. We hand your order over to your friend and he steals it. So who's the thief? Me or your friend?

So when we hand the parcel over to the courier (then we have legally fulfilled our obligation), and they lose or steal it, whose to blame? Us or the courier?



You remind me of something my dad told me when I was a little girl: A foul mouth is indicative of an inadequate vocabulary, a bad upbringing, or both.





In general, I think now is the time to point out that, at this stage, we have three parcels that appear to be missing, two that are slightly overdue and two long outstanding orders, brought to our attention recently, that are being completed and will be shipped shortly. Given the fact that we have been dealing with hundreds of small shipments and sending them all over the world, I don't think that's doing too badly.



There is still a response I am waiting for
 
Posts: 52 | Location: Michigan, USA | Registered: 06 December 2002Reply With Quote
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Picture of Zero Drift
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I have one word for anyone needing an accurate, superior performing, big game hunting bullet - Woodleigh . And you can get them overnight!!! Why struggle with anything else???



Alf - I hope you find some eventual satisfaction to this ridiculous situation.





 
Posts: 10780 | Location: Test Tube | Registered: 27 February 2001Reply With Quote
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Quote:


Woodleigh . And you can get them overnight!!! Why struggle with anything else???






Because GS are better.
 
Posts: 18352 | Location: Salt Lake City, Utah USA | Registered: 20 April 2002Reply With Quote
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It's true what they say about first impressions. It's to bad as I have no doubt GS is trying it's best now, but as much as I'd like to try them, there's not enough trust built back to attempt it for me.
 
Posts: 941 | Location: VT | Registered: 17 May 2001Reply With Quote
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Picture of Zero Drift
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Better how exactly???



I can guarantee that they don't kill any quicker in the field and in regards to accuracy, I have plenty of cloverleaf groups in several calibers with Woodleigh. So what is so magical about a bullet that you need to wait two years, get fed one excuse after another, and hafta arm wrestle them away from the manufacturer???



If you are that sold on them all that I can say is you need to try other bullets in the field before falling in love with this train wreck. I am not a masochist when it comes to purchasing bullets - they are too many other suitable choices readily available ...



 
Posts: 10780 | Location: Test Tube | Registered: 27 February 2001Reply With Quote
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ZD,

You just can't keep your mouth shut, can you? (Me neither).

Not that I am against the new and wonderful, but I wonder how John Taylor ever got by?
 
Posts: 19380 | Location: Ocala Flats | Registered: 22 May 2002Reply With Quote
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Will - This has been a mind numbing saga. I truly feel sorry for those who got caught up in this mess. I am all for supporting bourgeoning businesses, especially in the gun related industries, however, this is too much.

If there are guys out here who like these bullets - I say great. However, I will never understand the fascination with them...

<rant mode off>
 
Posts: 10780 | Location: Test Tube | Registered: 27 February 2001Reply With Quote
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Well I can be cranky and smarty too....

I like the GS bullet better than anything I have ever used and no one else makes a flat nose solid and thats what I want to use, so kiss my grits, I'll use them if I want and its nobodys business but mine..and yes I like Woodleighs also, but again they don't make a FN solid...

Hows that for nasty.....
 
Posts: 42226 | Location: Twin Falls, Idaho | Registered: 04 June 2000Reply With Quote
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Quote:



Better how exactly???



I can guarantee that they don't kill any quicker in the field and in regards to accuracy.






Incorrect!



The flat nose design creates a larger wound channel with more bleeding. And the grooved design allows you to reach a desired velocity at lower pressure. And they are accurate, but that doesn't really matter for hunting.



By the way, how can you make such a 'guarantee' anyway?



Quote:

So what is so magical about a bullet that you need to wait two years, get fed one excuse after another, and hafta arm wrestle them away from the manufacturer???






No one said that was a good thing, so I think you got the wrong impression.



Quote:

If you are that sold on them all that I can say is you need to try other bullets in the field before falling in love with this train wreck.






You should try some GS bullets in the field before condemning them.
 
Posts: 18352 | Location: Salt Lake City, Utah USA | Registered: 20 April 2002Reply With Quote
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Real glad you guys like them so much. Better order now for your 2008 hunt...
 
Posts: 10780 | Location: Test Tube | Registered: 27 February 2001Reply With Quote
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If we have such problem having these delivered, why don't we get a group together and order by FEDEX and have them overnight just like anything else. If we got enough people the shipping costs could be made tolerable. I feel that I have to say something about my dealongs with GSC. I am sorry re anyone that has paid and not had satisfaction. I personally have used air mail on most of my orders and they came through in about 2-4 months. I used surface for my last shipment and it only took 5 weeks. How do you figure. I will have to say as far as customer service is concerned GS e-mailed me after hearing that I had a .419 barrel 404. They volenteered to send me some samples of .418 HV's to try in my rifle to see if they shoot well. No Charge! They even paid the shipping. How is that for customer service. Another thought would be to get up with someone who does business in port Elizabeth on a regular basis and have them be a runner to bring orders personally and then distribute. Any hope of finding a runner? "D"
 
Posts: 1701 | Location: Western NC | Registered: 28 June 2000Reply With Quote
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Hopefully GSC will live long and prosper, and make good on everything they have undertaken, and catch any con men trying to take advantage of them, as they say. But the nuisance factor is too great for me to continue hoping the freight, mail, customs, and security issues will mesh between RSA and USA well enough for the gears of commerce to turn smoothly. DHL shipping would add hundreds of dollars to my orders. I am glad I have a goodly supply of FN's and a few HV's horded for miserly loading in established loads.

The technology that GSC has is readily reproducible on CNC machinery, and all of the basic designs and concepts are public domain, mostly 50 years old or older. CNC adds the hope of keeping supply up to demand at affordable cost.

What GSC does best is offer the largest selection of weights and calibers of any manufacturer, at a reasonable price. And what they do produce is very good stuff. But the Just-In-Time inventory and delivery aspects are such that even better capitalized operations, like Barnes, would never dream of pulling it off, let alone ship internationally. So GSC is to be admired for their offering, but alas not delivery, and that is mostly not their fault.

Saeed and Bridger did different variations on these themes with the Walterhog and Bridger Bullets, neither available to the public. I have handled and measured a couple of Walterhogs, and loaded and shot the Bridger solids and a Bridger version of the 300gr/.375 Walterhog "soft." They are excellent for their proper application.

Groove Bullets are a very limited offering (calibers and weights)of an HV type bullet (please no grooved versus banded discussion here) and I have loaded and shot them. They are excellent.

North Fork looks to be beginning to supply an FN monometal banded solid. We know the North Fork softs are as good as it gets from reports here, and I have gotten some I am loading now.

The Barnes TSX looks to be a variation of the GSC HV, just as the GSC HP/HV/FN was a variation on the Barnes X-Bullet. A circle has been completed.

And lots of old favorites are still out there, for now.

I won't be depending on any international shipments unless there are some big changes over the long haul. I can buy what I need and get it quickly, staying within the borders of the USA, and I like that. If I could pick up GSC's myself, off the shelf, in RSA, I would greedily do so. But that is not going to happen very often for me!

All I have to do is forget about a .404 Jeffery sheep bullet for now ... that won't be hard to do.
 
Posts: 28032 | Location: KY | Registered: 09 December 2001Reply With Quote
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Seem's too me that there is a little bit of leakage here. Somebody been stealing packages enroute. It happens nothing much you can really do about it other than for the shippers to tighten up a bit. I know that for me to buy Woodleights it go to Huntingtons, I think what is needed here is for GS to have a distributor in the States or Canada and Europe too. Do what Woodleigh dose. Then you deal only with one on a business level, rather than having to worry about little boxes, You US distributor buys in quanity so the box is not a couple of pounds, but a couple of hundred or a ton or two at a time. You would have a lot less leakage few head aches, and your business can do but one thing grow. I'm just a dumb helicopter pilot, I know that the mails are at best suspect, that is why Federal Express is as big as they are. Its hard when you are on the West Coast of Canada, and you are dealing with a lady from South Africa and we all know the conditions in that country these days, not like it was in the 1980's but that is a whole different issue. You can always go to South Africa and fetch what you want direct, and haul the load home. If these bullets are that good. Ray maybe you can come up with a four day bullet trip. You are a travel agent, this should be a piece of cake for you, I'm surprised you have not thought of it.
 
Posts: 1070 | Location: East Haddam, CT | Registered: 16 July 2000Reply With Quote
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George & others, There is a distributor for GSC in the USA. It is John Murray at HV Concepts in Texas. He can be reached at hvconceptsinc@yahoo.com He is also a member on AR ie."Benchrest" I recently purchased 2 boxes of GSFN bullets from him and am very pleased with his service and follow up.

Those interested in the bullets but concerned about shipping from RSA should give John a try.

RCG
 
Posts: 1132 | Location: Land of Lincoln | Registered: 15 June 2004Reply With Quote
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Hello D Hunter: The GS Custom bullet company seems to have made some customers extremely unhappy with their lack of delivery on paid-for goods. I would be too. But I am stunned at the loyalty of many knowledgable folks that have used the GSC bullets. I look forward to trying these bullets.

Robert
 
Posts: 669 | Location: Alaska, USA | Registered: 26 February 2004Reply With Quote
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Picture of Gatehouse
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My opinion means very little...I've never been to Africa, although I want to go sometime hopefully sooner than later

I am sure GS bullets are excellent.

But I have watched all sorts of NA game fall down when hit with somethign other than a GS, and I have seen a number of videos form Africa, and all those animals fell down, too.

But as far as I know, none of the animals fell down after being hit with a GS bullet.

We've all seen Saeed drop many buffalo, and an elepahnt or 2, with bullets other than GS.

GS bullets are great, I am sure, but the good ol' NP, the X, the ___ bullet have all killed game, and killed them well.

Spend your money any way you choose. I only know one thing- I can't shoot anything with a bullet that I never receive.

I've used Canada Post to ship thinsg for YEARS, with no problem. Canada post has deleivered me stuff from the all over Canada, the USA, Europe, and Australia, no problems. In fact, i've had problems with most couriers, but no CP!
 
Posts: 3082 | Location: Pemberton BC Canada | Registered: 08 March 2001Reply With Quote
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"But as far as I know, none of the animals fell down after being hit with a GS bullet."

I am happy to help you update your knowledge.

Pictures of animals that have fallen down after being hit with GS bullets.

Some people you may have heard of, talking about GS bullets.
 
Posts: 2848 | Registered: 12 August 2002Reply With Quote
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Posts: 3485 | Location: Houston, Texas | Registered: 22 February 2001Reply With Quote
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BFaucett

Cheers,

Andr�
 
Posts: 2293 | Location: The Kingdom of Denmark | Registered: 13 January 2004Reply With Quote
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Cannon
How can you say the parcel is untrackable? By e-mail and at this link we gave you the full information to track the parcel in the USA.
Once again, this is how we find out that people have received their parcels if they claim they have not. This time I will number the steps so it's easier to follow:
1) Customer claims he has not received the parcel.
2) We fill in a form, like the one at this link and hand it in at our post office.
3) We wait.
4) In the case of a USA enquiry, often USPS never replies.
5) If there is no reply, after 4 weeks SA Post will repeat the enquiry.
6) If after a further 4 weeks their is no reply, SA Post re-imburses us and claims from the foreign postal service.
7) We ship a new parcel to replace the lost one.
8) In the event of a reply with proof of delivery, we know when customers are ripping us off.
9) It works exactly the same with parcels from overseas to South Africa.





Gina,

You emailed me the tracking information and said, "I can't do more from here." When I gave that information to USPS I was told there was nothing they could do with it. Hence my use of the term "un-trackable.

Where, exactly, in that list does my order currently stand? In 2 and a half years, steps 2 through 7 could have been repeated quite a few times.

Just for the record, I have received exactly one package from you, in April 2002, and it contained the wrong bullets. I emailed Gerard immediately, and was told to keep them.

Cannon
 
Posts: 269 | Location: Missouri, USA | Registered: 11 March 2001Reply With Quote
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Picture of Longbob
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Cannon,

If you still have those bullets.... which ones are they? And, do you want to sell them? Thanks!
 
Posts: 3512 | Location: Denton, TX | Registered: 01 June 2001Reply With Quote
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Picture of Russell E. Taylor
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When my bullets were shipped, they could only be tracked from Gina's end to the States. Once in the States, they embarked under new tracking information. What I had to do was be very persistent at the post office, "encouraging" them to use the tracking information Gina supplied, then finding out the new tracking information. Once the post office people got their heads out of their derrieres, they found my bullets IMMEDIATELY. They had been sitting there in the building.

You have to force the post office to make use of the tracking information Gina provides. They have to find out where it entered the U.S. postal system. They will, if you stay on them. As Gina said, there is nothing she can do from her side of the pond.

All I can tell you is that the bullets are worth the hassle. I waited a very long, long time for mine, too.

Russ
 
Posts: 2982 | Location: Silvis, IL | Registered: 12 May 2001Reply With Quote
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Longbob,

I have 2 boxes (50 bullets total) of the .458" 450 grain HV's. GSC's current US price is $54.09 per box including surface shipping charges plus a $13 "customs clearing charge". That adds up to considerably less than the current price of the bullets I ordered, but probably somewhat more than I paid in 2001.

You can have them for $100 shipped -- to be paid after you have the bullets in hand. If you don't want them, same offer goes for any other AR member. That way I get most of my money back and some lucky AR member gets GS bullets at a nearly 20% discount with immediate delivery and no financial risk. Sounds like a win-win situation to me.

Cannon
 
Posts: 269 | Location: Missouri, USA | Registered: 11 March 2001Reply With Quote
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Picture of Longbob
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Cannon,

I'll take them. Anyone that is willing to send them without payment is plenty trustworth from my viewpoint. I'll PM you my info and give me yours so I can send the money straight away.
 
Posts: 3512 | Location: Denton, TX | Registered: 01 June 2001Reply With Quote
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I placed my order two months ago and Gina emailed me this morning that my order is ready to ship.
 
Posts: 915 | Location: Breckenridge, TX, USA | Registered: 24 November 2001Reply With Quote
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Picture of collani
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@all

In the early 2003 I asked Gerard Schultz about a GS Custom bullet .413 for my 450/400 2 3/8 Inches (aka 10.3x60R). The bullet I was asking for was the 412300HP.042. Long time no answer�

Now I specified my own bullets and I produced on CNC machinery some very nice 271 grainers for my European hunting purpose. My bullets are working great, they have an incredible accuracy. Some of the 5 shot groups at 100 meters (109 yards) are within 0.75 inches. Here the link to the target: Target

The measured muzzle velocity is about 2520 fps and the muzzle energy is about 3840 ft.lbs.

I don�t need other bullets then mines. They are working great.

Good shooting and good hunting
Collani


Here a link to a picture of a reloaded cartridge 450/400 2 3/8� (10.3x60R) and a bullet: Cartridge and bullet
 
Posts: 118 | Location: Switzerland | Registered: 06 January 2004Reply With Quote
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Picture of Russell E. Taylor
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My God! Almost NO bearing surface!

How is terminal performance? What game have you shot with them and at what distances?

Russ
 
Posts: 2982 | Location: Silvis, IL | Registered: 12 May 2001Reply With Quote
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@Russell

From May onwards a big field testing is ongoing. But before I shot more than 200 bullets in different situations. On targets at 109 yards, at 165 yards, some terminal performance tests in wet phone books. The penetration of 30cm (12 inches) was done at 109 yards!

Then I took the opportunity to do an official (RUAG Swiss Ammotech Inc., Bern) terminal performance test at 109 yards. I could shot one bullet into a block of soap. The soap block had a dimension of approx. 80cm (31 inches). The bullet penetrated the whole block! It mushroomed perfectly, like the Barnes �X�.

Some of our Wildlife managers are now using my bullets for field testing. In September I will use this bullets for roe deer, mountain chamois, red stags, and even European Ibex! The next field tests would be in Poland (wild boar hunting).

Good shooting and good hunting

Collani
 
Posts: 118 | Location: Switzerland | Registered: 06 January 2004Reply With Quote
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