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BernzOMatic
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Needed a tip for my torch. Called them and they will have it in the mail free of charge--no question as to what happened to the other one. Customer Service right there with RCBS and Leupold.
 
Posts: 2980 | Location: san angelo tx | Registered: 18 November 2009Reply With Quote
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Completely unrelated but another company with simply outstanding customer service is Moen. The aerator on our kitchen faucet went out recently. I called Moen. I spoke to a knowledge, English as her first language, service rep. She asked me a series of questions to determine precisely what unit I had. Then said he had the unit and part identified. Said she would ship me an entire new faucet nozzle, not just the little aerator. Shipping and the part were free. Emailed me a set of step by step instructions to replace the nozzle. The aerator broke on Wednesday evening. By noon on Friday I had the new nozzle installed. I was stunned. We have gotten so accustom to crappy customer service when we get good customer service we are speechless.


Mike

"Living dangerously is twice blessed -- it blesses the moment with elation; it blesses the after-day with warm memories." ~Major P.J. Pretorius

"The man who declares that he is not afraid of elephants is either an ignoramus or a liar." ~Baron Bror von Blixen-Finecke

". . . when a man has shot an elephant his life is full." ~John Alfred Jordan

"Danger not only adds zest to all forms of sport, it also tends to sharpen the faculties and to bring into focus all that is to be seen and heard in a forest. Danger, which is understood, and which you are prepared to face, does not in any way distract from pleasure." ~Jim Corbett

". . . he wasn't aware of it then, by the time he left he had been infected by a disease known to many born outside the continent as the call of Africa -- an incurable disease indeed. ~ Peter Stiff

 
Posts: 16797 | Registered: 03 January 2006Reply With Quote
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