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Kimber - Incredible customer service

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27 January 2006, 02:00
M1Tanker
Kimber - Incredible customer service
Last fall while deer hunting I rolled a 4-wheeler and broke the stock (and my leg) of my then brand new Kimber 84 in .308. The stock broke completely in half right at the rear action screw.

I finally got around to sending the rifle into Kimber along with a letter explaining what had happened. I was fully expecting to have to pay a substantial amount to get the rifle re-stocked and repair any other damage that it had suffered. (I also destroyed my Leupold VX-3 2.5x8 at the same time and Leupold replaced it for nothing) The rifle ended up needing the barrel replaced and refinished. Kimber performed all the required work and even upgraded the wood for me all for a very minute cost that was FAR FAR less than I had expected to pay. And they had it back to me in less than 3 weeks from the day I shipped it.

I also have to say that the individuals I talked to on the phone were polite and truly cared about me as a customer. In todays hurry up world it is a rare occasion to deal with a company that truly puts the customer first. Before this incident I was just a fan of Kimber rifles and pistols, now I am a loyal customer who is looking forward to another Kimber in my future.

Below I have attached some pics of the new stock. I apologise for the poor quality. They do not due justice to the stock.










William Berger

True courage is being scared to death but saddling up anyway. - John Wayne

The courageous may not live forever, but the timid do not live at all.
27 January 2006, 02:36
Charles_Helm
You might need to send that to someone who can keep it in one piece! rotflmo

By the way, your friend Mr. Jay Fisher sent me another knife today -- good stuff.
27 January 2006, 02:45
jimmyd223
Hell, I've seen plenty of stocks, how bout a picture of the repaired leg Big Grin

Good for you Bill, glad they took good care of you or should I say your stock.
27 January 2006, 02:47
TC1
That's great to hear! It's also kinda funny. I remember you asking about a stock replacment and not wanting to say what happened to the rifle clap

I'm glad it all worked out for you. The stock is beautiful.

Terry


--------------------------------------------

Well, other than that Mrs. Lincoln, how was the play?
27 January 2006, 02:49
M1Tanker
quote:
Originally posted by jimmyd223:
Hell, I've seen plenty of stocks, how bout a picture of the repaired leg Big Grin


Jimmy,
Just for you here is a pic of me in the ER getting said leg repaired. ForrestB took the pic with CustomStox watching on (and both laughing I might add) with the intent of using it for future blackmail purposes.




William Berger

True courage is being scared to death but saddling up anyway. - John Wayne

The courageous may not live forever, but the timid do not live at all.
27 January 2006, 02:52
M1Tanker
quote:
Originally posted by Charles_Helm:
You might need to send that to someone who can keep it in one piece! rotflmo

By the way, your friend Mr. Jay Fisher sent me another knife today -- good stuff.


No need to worry about me keeping it one piece this time. I have sworn off 4 wheelers for a good while.

I would love to see a pic of your Jay Fisher knife. I have been wanting another one of his knives but I dont have the guts to ask my wife for another toy just yet.


William Berger

True courage is being scared to death but saddling up anyway. - John Wayne

The courageous may not live forever, but the timid do not live at all.
27 January 2006, 02:58
Charles_Helm
quote:
Originally posted by M1Tanker:
No need to worry about me keeping it one piece this time. I have sworn off 4 wheelers for a good while.

I would love to see a pic of your Jay Fisher knife. I have been wanting another one of his knives but I dont have the guts to ask my wife for another toy just yet.


You know Jay is protective of his copyrights so here is the link to his picture on his site. If I get some pictures of my own I'll post them on the Knife forum. It's just a little skinner but should be just right. He runs a professional operation which is not true of all craftsmen.
27 January 2006, 03:06
Charles_Helm
I forgot to say that the repaired rifle looks great. I can only hope that the doctors did half as good a job on your leg!

You still coming down to Ft. Hood in the future, or is that all off?
27 January 2006, 04:40
djpaintles
Man the things people will do to get a nice piece of wood.......... Smiler Smiler.........DJ


....Remember that this is all supposed to be for fun!..................
27 January 2006, 07:42
Davaa
Hello Bill,
It is good to hear that everything is solved with the rifle and scope. I hope for the fast recovery of your injury.
Regards,
Davaa
27 January 2006, 18:30
MHC_TX
That is the best advertising a company can have - a Happy Customer!!! Sometimes I think companies forget that once they get your money. I know Leupold stands behind their product and I'm glad Kimber is doing the same.

Sorry about your leg. Glad everything worked out for you!
27 January 2006, 19:02
mb
quote:
I rolled a 4-wheeler and broke the stock (and my leg) of my then brand new Kimber 84 in .308. The stock broke completely in half right at the rear action screw.
(I also destroyed my Leupold VX-3 2.5x8 at the same time and Leupold replaced it for nothing) The rifle ended up needing the barrel replaced and refinished.
Wow, imagine how busted up your Kimber would have been if you hadn't protected it with your leg! Hope you are well on the way to a complete recovery. Good hunting!
27 January 2006, 19:14
54JNoll
That looks to be a real nice piece of wood. I am glad things worked out so well.

Hope the leg is healing fine.
27 January 2006, 20:49
M1Tanker
quote:
Originally posted by Charles_Helm:
You still coming down to Ft. Hood in the future, or is that all off?


When I broke the leg and went on convalescant leave the Army reassigned me to Ft Carson, CO. The place is great with deer and elk right on base. But it looks like there wont be any elk hunting for me this fall since I am deploying to the Sand Box in April.

The leg is healing great and the limp is all but gone. It will still be a while before I am running any marathons, but at least I am rid of the crutches.


William Berger

True courage is being scared to death but saddling up anyway. - John Wayne

The courageous may not live forever, but the timid do not live at all.
27 January 2006, 21:33
Charles_Helm
quote:
Originally posted by M1Tanker:
It will still be a while before I am running any marathons, but at least I am rid of the crutches.


I can't run any marathons either, and I didn't break my leg!

It sounds like a good place to be stationed if you can't be in Texas. Good luck when you go overseas -- keep your head down.
27 January 2006, 22:46
323
Trust me Ol M1 won't be running anytime soon even when his leg is fully healed. One time in Tombstone we were crossing the road and cars were coming I told Bill hurry up and run he wouldn't he stopped and pulled his profile out his wallet and said he couldn't run because his profile said so. By then I already sprinted across the road and I was coaxing him across the road. But then again Bill has a damn good reason not to run. The reason why I can't say because it is not place to put out Bill's buiseness but all we can say thank you U.S Army for your screw up on Bill
Hey Bill I'm really thinking about getting that Kimber if my wife will let me Frowner


Handmade paracord rifle slings: paracordcraftsbypatricia@gmail.com
27 January 2006, 23:02
Charles_Helm
quote:
Originally posted by 323:
The reason why I can't say because it is not place to put out Bill's buiseness but all we can say thank you U.S Army for your screw up on Bill


All I have to say to that is thanks to both of your for your service!
27 January 2006, 23:18
mete
You should have asked them to make a wooden leg for you ! A nice piece of walnut would look classy !.....My friend got a new rifle from Kimber after they couldn't figure out why his occasionally misfired !