This might be of use to some of you.


South African Airways
Customer Service
1 Jones Road
Isando
1627

Private Bag X13
O R Tambo International Airport
Tel: 27 11 978-2888
Email:SAACustomerService@flysaa.com




15 April 2019



Dear Valued Customer,

Our records show that we have received correspondence from you in the past that was not attended to. We sincerely apologize for the lack of response.

Should you still wish to contact us, please take note of the various channels that you can use for a timely resolution:

OUR VOYAGER MEMBERS FOR ALL YOUR PRE-TRAVEL REQUIREMENTS SUCH AS:
• Enrolment, Pin reset, Change member details, Add flights, Awards, Statements and Card requests |Email - Voyager@flysaa.com, Call (+27) 11 - 978 1234.
• Create booking, Change booking, Cancel booking and General Voyager Queries| Email - VoyagerServiceRecovery@flysaa.com.
• Online booking errors |Email – Help@flysaa.com, Call (+27) 11 - 978 1111.

FOR ALL YOUR RESERVATIONS REQUIRMENTS AND GENERAL INQUIRIES |Email – ReservationsJNB@flysaa.com, Call (+27) 11 – 978 1111.

FOR ALL YOUR POST-TRAVEL REQUIREMENTS SUCH AS:
• Lost bag, delayed bag, pilfered bag |Email - BaggageServices@flysaa.com , Call (+27) 11 - 978 3733.
• Any refund related queries |Email Onlinerefunds@flysaa.com, Call (+27) 11- 978 1786.
• Customer Experience complaints after you have completed your journey |Email - SAACustomerService@flysaa.com.

We are determined to improve our level of service efficiency. Thank you for your patience and support.

Warm regards,
Customer Service Team

By the way, about 5 minutes after receiving the e-mail message pasted above, I got a "recall" notice from SAA Customer Service. Maybe they were hacked?