I told the customer to keep them, and try to resolve with Hornady. He still has his register receipt and the half box of ammo. I told him if he didn't get satisfaction to come back and see me, and I would try to shake things up from my own end. I have a couple of contacts that I could try to use for his problem, even though it is not their primary area of responsibility.

I try to do the right thing by "my" customers, even though it is not my name on the sign out front (I just work in the hunting department). I don't own the store, but I didn't like what my boss told him, which was basically "too bad, talk to Hornady." I know if it was me, I would have left with a very negative outlook on the store. This guy bought a gun from us, and I think he deserved a little more than that.

I might come back and ask if anyone has some personal contacts up stream in the Hornady food chain if my customer doesn't get things settled.

Thanks.

SloPoke...I sure hope the store owner knows what a great employee he has. I can absolutely guarantee you that customer will have positive feelings about you and the store because of your efforts. He would have had negative feelings otherwise, even though it is basically Hornady's problem.

Again. Congratulations! and thank you for being so concerned.