Kudos for RCBS

11 April 2009, 03:09

SR4759

Kudos for RCBS

I have a bench top priming tool that is so old it has the original RCBS green wrinkle paint on it.
It was missing the large primer seating punch. I discovered the current RCBS ram prime and bench top primer (with primer feed) uses similar looking punches. A quick phone call and a new priming punch was on it's way.

The first time I needed help from RCBS was 1975.
Every time including 5 or 6 more time between now and then RCBS has always responded with new parts and no charge. They set a high standard for everyone in the industry.

11 April 2009, 03:53

Doc224/375

Yes they do and one of the reasons I've stuck with them since 65 !.

Top Notch People always have a following regardless of pricing !!!

13 April 2009, 07:13

Pancho

I've had nothing but good experience with RCBS customer service. Lots of others out there that could take a lesson. Lee is another Company that responds to their customers.

Pancho
LTC, USA, RET

"Participating in a gun buy-back program because you think that criminals have too many guns is like having yourself castrated because you think your neighbors have too many kids." Clint Eastwood

Give me Liberty or give me Corona.

13 April 2009, 07:32

Ratltrap

Isn't it great to do business with a company that takes 'Customer Service' seriously. Funny how most of those type companies have products that rarely need service.

13 April 2009, 16:45

DMB

I've had good luck with RCBS Customer Service also.
I have found that they stock brass when most of the other suppliers are out of it. So if you are looking for brass and having trouble finding it, you might check with RCBS.

13 April 2009, 17:51

Hot Core

quote:
Originally posted by SR4759:
They set a high standard for everyone in the industry.

They sure do. Thanks from me to RCBS - great products, great rarely needed service.

13 April 2009, 19:25

onefunzr2

quote:
Originally posted by DMB:
I've had good luck with RCBS Customer Service also.
I have found that they stock brass when most of the other suppliers are out of it. So if you are looking for brass and having trouble finding it, you might check with RCBS.

RCBS products website page

Perhaps because it's Monday morning, but could you please direct us to where RCBS actually sells cartridge brass. I can't seem to find any. Thanks, DMB.

13 April 2009, 19:37

RCG

Onefunzr2:

I am wondering if "DMB" is referring to www.huntingtons.com as the source of brass instead of the actual RCBS site.

RCG

13 April 2009, 19:57

onefunzr2

quote:
Originally posted by RCG:
Onefunzr2:

I am wondering if "DMB" is referring to www.huntingtons.com as the source of brass instead of the actual RCBS site.

RCG

I've never dealt with Huntingtons. How do they give RCBS customer service?

And I suppose DMB COULD have been referring to Sinclair or Graf's or Midway which also sell RCBS products and cartridge brass. Does one also get RCBS customer service from them?

13 April 2009, 20:12

vapodog

quote:
Originally posted by Hot Core:
quote:
Originally posted by SR4759:
They set a high standard for everyone in the industry.
They sure do. Thanks from me to RCBS - great products, great rarely needed service.

IMO most companies in the firearms arena are good in customer service. Hornady is excellent as well and Marlin is superb!

I must say however that RCBS sets the "gold" standard!

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13 April 2009, 20:37

RCG

Onefunzr2:

Fred Huntington was the founder of RCBS before he sold it to Omark. He was then created Huntington's with his sons, IIRC.

Thay are probably the largest RCBS distributor as well as a number of other products and lines.

I don't believe they are directly responsible or involved with RCBS product warranty or customer service other than what is associated with their sales.

Very good service and they stock a lot of the special order dies and parts as well.

Check out their website.

RCG

13 April 2009, 22:42

Blacktailer

Also Huntingtons is next door to RCBS. If they don't have something in stock, they can walk over to RCBS and pick it up. Again, great people giving great customer service.

Have gun- Will travel
The value of a trophy is computed directly in terms of personal investment in its acquisition. Robert Ruark

13 April 2009, 23:13

onefunzr2

quote:
Originally posted by RCG:
Onefunzr2:
Check out their website.

I did. I now have them bookmarked. But I don't usually order from left coast companies unless I'm in dire need. Coast to coast shipping fees usually kill any other price savings.