I installed a z5 3.5x18x44 with ballistic turrets on a rifle. I went too pull the coupling on the elevation turret off and broke a piece of it. I called swarovski told them what happened and that I needed too order a new part. They took my information 2 days later I had a brand new complete turret set up at no charge. It shows that there are still companies that stand behind there products and appreciate the customer.

I have never had anything but top tier service from Swarovski. I personally believe they set the standard for customer care. It might be the best not only in the optics industry, but across all industries. I never hesitate to buy Swarovski, they will take care of you

same happened to me on a 5x25 fixed no questions asked