Anyone dealt with Leica for a scope repair

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11 November 2020, 04:47

Beretta682E

Anyone dealt with Leica for a scope repair

Need to spend a ER5 back to Leica.

The variable magnification dial is malfunctioning.

Anyone have a good or experience with Leica?

I tried calling them but no luck. Left a voicemail.

Thanks,

Mike

11 November 2020, 17:27

sharpsguy

Leica warranty flat out sucked for me on a rangefinder. My hunting buddy had the same experience with their warranty on his Geovids.

11 November 2020, 17:49

gr8fuldoug

Up until 3 or 4 years ago Leica customer service was quite lacking, however, they totally revamped it about 3 years ago and now it is as high quality and responsive as Swarovski. No issues any more with Leica's CS.

Please feel free to give us a call (whether you bought from us or somewhere else) and we will assist.
Doug
516-217-1000

11 November 2020, 19:19

Jason P

quote:
Originally posted by gr8fuldoug:
Up until 3 or 4 years ago Leica customer service was quite lacking, however, they totally revamped it about 3 years ago and now it is as high quality and responsive as Swarovski. No issues any more with Leica's CS.

Please feel free to give us a call (whether you bought from us or somewhere else) and we will assist.
Doug
516-217-1000

That is great news to hear and good on you Doug for offering to help!

11 November 2020, 21:22

mboga biga bwana

I had no Problems when I had to repair my Leica Rangefinder. The dealing with Leica Portugal was very Good and Fair.

12 November 2020, 08:01

BaxterB

I was going to recommend you call Doug - he beat me to it.

12 November 2020, 08:43

Beretta682E

quote:
Originally posted by gr8fuldoug:
Up until 3 or 4 years ago Leica customer service was quite lacking, however, they totally revamped it about 3 years ago and now it is as high quality and responsive as Swarovski. No issues any more with Leica's CS.

Please feel free to give us a call (whether you bought from us or somewhere else) and we will assist.
Doug
516-217-1000

Doug

I got a call back from Leica but it was at 9:30 am when markets open and I didn’t answer the call on my cell.

I left a voicemail.

If I cannot get thru to them - I will reach out to you.

I will be calling you regardless in next few weeks for some Swarovski Z5 scopes.

Thanks,

Mike

11 January 2021, 21:27

Atkinson

Doug,
who would you recommend as to just cleaning a pair of Leicas, would prefer locally or within the USA.
Ray

12 January 2021, 00:07

gr8fuldoug

quote:
Originally posted by Atkinson:
Doug,
who would you recommend as to just cleaning a pair of Leicas, would prefer locally or within the USA.
Ray

Leica in NJ

1-800-222-0118

20 January 2021, 20:31

Atkinson

Thanks Doug.

29 January 2021, 14:25

Johnny reb

[QUOTE]Originally posted by Atkinson:
Doug,
who would you recommend as to just cleaning a pair of Leicas, would prefer locally or within the USA.
Ray[/QUOTE

Have you contacted them yet? How old are they?