Oh No

"He must go -- go -- go away from here!
On the other side the world he's overdue.
'Send your road is clear before you when the old Spring-fret comes o'er you,
And the Red Gods call for you!"
Rudyard Kipling - 1887 - The Feet Of The Young Men

23 August 2011, 20:04

shakari

Send it back. They have a lifetime guarantee.

I think they ask for a UKP5 postage fee but that's all.

23 August 2011, 20:08

David Hulme

Is there any hope? Surgery? I am sorry, I feel for you, you must be in shock. Have a stiff one and reflect on all the good times you shared...

23 August 2011, 20:24

Molepolole

Funny stuff. I feel for you. I have a Tilley too, but now only wear it when doing yard work. My mainstay when hunting is a Rogue olive green brimmed safari hat. I like your photo, and also the photo within the photo.

David, you have a "stiff one"? Sounds like maybe you popped the wrong pill? Sorry, I couldn't resist.

23 August 2011, 20:42

Use Enough Gun

Lifetime guarantee on Tilley hats, including wearing it out.

23 August 2011, 20:43

500N

I now how you feel when your best hat goes like that and have to "break in" a new one.

.

23 August 2011, 20:57

Dago Red

I was very excited when I heard about tilley hats and wore one on my honeymoon to alaska, it now is only a yard work hat too as I mistakenly ordered it slightly larger as their "meant to be worn a little looser" IIRC. anyways, it's too loose and I could never get used to it, but it is the big brimmed one and helps my fair skin when mowing.

It always great when you have a piece of gear that has gone everywhere with you, it gives such great reminders. you could send it back, I'd ask them only to repair it, in case they are inclined to replace. it would loose it's great character.

Red

My rule of life prescribed as an absolutely sacred rite smoking cigars and also the drinking of alcohol before, after and if need be during all meals and in the intervals between them.
-Winston Churchill

23 August 2011, 21:26

David Hulme

quote:
Originally posted by Molepolole:
Funny stuff. I feel for you. I have a Tilley too, but now only wear it when doing yard work. My mainstay when hunting is a Rogue olive green brimmed safari hat. I like your photo, and also the photo within the photo.

David, you have a "stiff one"? Sounds like maybe you popped the wrong pill? Sorry, I couldn't resist.

One has to be focused at all times eh? Stay completely focused on keyboard even when commiserating with a devastated man...What is the world coming to...

23 August 2011, 22:31

TerryR

Do the words "duct tape" mean anything to you?

23 August 2011, 22:57

fairgame

No way I am hunting with a chap with a buggered Tilley.

By the looks of it you also need a new hat.

23 August 2011, 23:24

retreever

Keep it for posterity. Purchase a new one keep the antique.

Mike

23 August 2011, 23:47

Molepolole

Doyle,

I agree with Mike. If you send it back to Tilley, you may lose your cherished hat forever, because they would most likely replace it, or it may come back with a lame repair job. Seriously, I'd take it to someone you know who is very good at sewing, have them use some canvas backing material, and sew/repair it the best they can. Even watch them while they repair it. That hat has too many memories to risk losing. After the repair job, you could still continue to wear it, or retire it and buy a new one to hunt in. Sorry, but I'm a sucker for memorabelia. I would NOT trade that hat for a new one.

23 August 2011, 23:47

JCS271

Too much character to send it back for a new one. Get someone with a little talent and have them hand sew it. It will close the hole and add many more years of service.

DO NOT GET RID OF IT!

24 August 2011, 01:18

jwm

Tilley will not only replace it, they will (if you request it) mark the hat as non-returnable, and then send the old one back to you with your new one. You get a new hat, plus the wonderful memento of the old one.

They may even scold you for keeping it as long as you did. When I brought my old one in, showing roughly the same kind of tattering as yours, they informed me that I should not have waited so long...they would gladly replace it as soon as the first little hole shows. Wonderful customer satisfaction policy.

John

24 August 2011, 03:34

Wendell Reich

Chicks dig scars.

Sew it up and soldier on.

24 August 2011, 03:44

500N

I agree re keep it. My old hats are hanging up. They look a bit old and ragged.

24 August 2011, 03:48

Nakihunter

I agree. When sending it on also include your photo and the history of the hat. It would be a cool photo to fame and hang on the trophy room wall! A TROPHY HATT!

quote:
Originally posted by jwm:
Tilley will not only replace it, they will (if you request it) mark the hat as non-returnable, and then send the old one back to you with your new one. You get a new hat, plus the wonderful memento of the old one.

They may even scold you for keeping it as long as you did. When I brought my old one in, showing roughly the same kind of tattering as yours, they informed me that I should not have waited so long...they would gladly replace it as soon as the first little hole shows. Wonderful customer satisfaction policy.

John

24 August 2011, 06:09

Doyle Hufstedler

Dear Mr. Hufstedler,

Thank you for your correspondence. We will replace any worn-out Tilley hat under our Lifetime Guarantee Policy. Our Lifetime Guarantee will cover your hat should it rip, fray, tear, mildew or shrink. Please send your well-worn and loved Tilley hat to:

Tilley Endurables

3176 Abbott Rd Bldg A

Orchard Park NY 14127

Be sure to include your name, address, telephone number and size. Please include payment to cover a $7.50 restocking fee. You can pay by check, money order or credit card. Please specify if you want your worn hat returned to you.

Sincerely,
Kathy
usmo@tilley.com

24 August 2011, 09:12

fairgame

quote:
Originally posted by Doyle Hufstedler:
Dear Mr. Hufstedler,

Thank you for your correspondence. We will replace any worn-out Tilley hat under our Lifetime Guarantee Policy. Our Lifetime Guarantee will cover your hat should it rip, fray, tear, mildew or shrink. Please send your well-worn and loved Tilley hat to:

Tilley Endurables

3176 Abbott Rd Bldg A

Orchard Park NY 14127

Be sure to include your name, address, telephone number and size. Please include payment to cover a $7.50 restocking fee. You can pay by check, money order or credit card. Please specify if you want your worn hat returned to you.

Sincerely,
Kathy
usmo@tilley.com

Only in America.

Dear Butch Searcy,

I have a .500 double which has lost some of the blueing and gloss to the stock. Would you please send me another and I would appreciate the return the original.

24 August 2011, 16:37

Scriptus

quote:
Originally posted by fairgame:
mo@tilley.com

Only in America.

Dear Butch Searcy,

I have a .500 double which has lost some of the blueing and gloss to the stock. Would you please send me another and I would appreciate the return the original.[/QUOTE]

You could well wear your knees out whilst praying for that one to work out!

24 August 2011, 16:45

ozhunter

quote:
Originally posted by shakari:
Send it back. They have a lifetime guarantee.

I think they ask for a UKP5 postage fee but that's all.

That is for Sales but they have on two occasions told me that it was not covered under warranty.

My last one died two months ago but lasted about fourteen years of Trout fishing, Mountain climbing and hunting.

A Buff taken half way through the Tilly's life.

I know how you feel.

24 August 2011, 20:19

Larry Sellers

Wow - Tilley will send you a new hat and send the old one back as well. Can't beat that deal. Good service like that is only found in the good ole USA I would bet?

Larry Sellers
SCI Life Member

25 August 2011, 06:34

Doyle Hufstedler

My wife( child bride) reminded me she bought that hat for me. It is a T5 not the more common T3. She just handed me a new one from Long Grass Outfitters She had it put back in case of need.