Dear Gerard,

Since you refuse to respond to email for months at a time (except email placing orders), I have resorted to an open letter to you in hope that you can resolve my grievance.

On 12/4/2001, I ordered more than US$500 in bullets from you, to be shipped via airmail which I paid a premium for. The bullets did not arrive in the promised two weeks, so I began to inquire. After three months you told me that a replacement shipment of bullets had been sent. Your excuse for the first shipment going missing was dishonest people in the RSA post office.

The second shipment of bullets did not arrive either. After ignoring several months of emails from me, via telephone you said that you would have your daughter look into it.

In the late summer of 2002, your daughter told me that the bullets were never sent at all; neither the original shipment nor the replacement was sent. The excuse was that an incompetent employee had logged orders as shipped when they were not.

But at the time, your equipment was broken and you could not make bullets. Then when the equipment was fixed, I was told that you ran out of copper and could not make bullets. Then when you had copper I was told that you ran out of boxes and could not ship bullets. Finally, your daughter told me that half of my order had shipped and I received them in late 2002. Thank you.

As for the second half of the order, on March 26, 2003 you wrote the following to me:

quote:

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Dear Dan,
We have finally got this confusion sorted out. Your bullets are on the way (Thursday past) and we have added extra for you by way of an apology. We are all pretty stressed out and this will continue for the next couple of months till the new factory is running. By mid year, backlogs should be a bad memory. Let us know when they arrive and how you do with them. Some pics of the rifle you use the 640gr FNs in would be nice for our gallery pages!
Regards from an apologetic
Gerard and Gina

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I waited patiently for more than a month for the bullets to arrive via air mail, but they never came. Then I started emailing both you and Gina to try to get you to run a trace on the bullets but to date neither of you have responded to any of my many emails.

Now I am wondering if the March shipment of the second half of my order was a real shipment, or a phantom shipment. Maybe the bullets were not shipped at all.

I would just like to receive the bullets that I paid you for. Please respond, and if the bullets were not actually shipped, then please ship them. If the bullets were shipped, please track them and put in an insurance claim and ship new ones.

Hoping for some customer service....

Dan