Folks, I got a Tilley T3 back in 2001. 6 long hard years of hunting, shooting and crawling through the african bush have taken their toll. My faithful hat tore clear across the brim line just above the sweatband during a gentle wash cycle. Obviously, sweat has rotted the canvas.

It is, plainly put, the best hunting hat I have ever owned.

Inside the hat it says "replaced free if it ever wears out". Would this be seen as unfair abuse or just worn out. I ask because I don't want to be seen as some grasping opportunist.

Has anyone had their hat replaced, no questions asked, under this guarantee?

I love Tilley's guarantee claim but when I approached one of their retailers, he did not waist a second to tell me that the guarantee did not apply if the hat had been dyed or looked like sweat had rotted the material. good luck.
They are good hat but they will need to be replaced.

No worries then, I'll buy a new one in the States next year.

Holy Moly! I hope you are not planning a full mount on that klippie. What's that double - a 425 Westly Richards or a Nitro Express of some persuasion?

Pete, Tilley probably has lots of true-life stories about their hats, but probably not from the deep bush of Africa.

Why don't you contact the company directly? I wouldn't be surprised that they'd be willing to exhange your hat for your story.

Here's their head office:

Tilley Endurables
900 Don Mills Road
Toronto, Ontario
M3C 1V6
Canada
PH: 416-444-4465
Fax: 416-444-6977

I thought I had read their testimonials about replacing hats that dogs ate, etc. I know they had a testimonial about a hat replaced because an elephant ate it. I would be surprised if they did NOT replace your hat. My hat from them has nothing in the warranty that says sweat damage is excluded.

My guess is it's more the retailer not wanting the hassle -- contact them directly. The only thing I know is that they won't cover dying it -- I wanted to dye one blaze orange once, and they suggested putting blaze orange cloth as a hat band instead.

Long Grass is a Tilley retailer and I will be more than happy to handle your exchange for you.

Please PM me and I will handle it for you.

Melody Rutkowski
www.long-grass.com

There you go. The myth is debunked!

GO MELODY!!! Will you be in Dallas as uaual
Doyle

quote:

Originally posted by yukon delta:
I thought I had read their testimonials about replacing hats that dogs ate, etc. I know they had a testimonial about a hat replaced because an elephant ate it. I would be surprised if they did NOT replace your hat. My hat from them has nothing in the warranty that says sweat damage is excluded.

You are correct Yukon delta. I know the guy (he was was an elephant trainer and dated a woman I knew in Ontario Canada -- where I used to live).

It has been many years, but if I recall correctly his hat was eaten 3 or 4 times before it was damaged much.

He did wash it each time it came out of one of his elephants...

John

I forgot about that...you're right it was not the first time! Too funny. Makes you wonder how that happened. The elephant probably kept taking it off of his head. Must be an old tusker.

Lots of hat companies in Dallas and you can get a new hat band sewed in for practically nothing. Even get it cleaned and blocked..I so this on my Resistols and Stetsons, but I bet they would oblidge you..

All sorted. I got Melody's address I must just get the time to post it off.

Thanks all!