After a less than satisfacory experience with a travel agency used on our second trip to Africa, we have booked our own flights for the past 14 years with no problems...until last year, when we had a protracted trip planned which involved visiting four different African countries and 4 different airlines. We contacted TWG and Patrick was able to sort thru the logistical nightmare and arranged everything, and it worked flawlessly. So, we had a couple of trips planned this year which we booked thru TWG and like many of you, our hunts/flights were cancelled. Patrick quickly arranged for the proper refunds/credits and we were pretty happy. We had also purchased a plan from RipCord for these upcoming trips to Namibia and hadn't thought much about it until yesterday when an email arrived from TWG telling us that they had requested a credit on our behalf from RipCord, we hadn't even thought about that. Today my wife rceived an email from RipCord telling her that a full credit had been applied and that the credit was valid in whole or in part for any trip we took, with no time limit. To me, that is great customer service from both TWG and RipCord.

Shows you the benefits of dealing with professionals, who value their services, and have pride in what they do.

Great to hear this.

Four of us were planned on leaving the US for Argentina tomorrow (May 28th). Patrick was great organizing our airfare refund. TWG is an outstanding company.

With TWG available I'm surprised people would go anywhere else for their travel needs.
Cal

Travel With Guns is the best in the business, in my opinion.

Let us not forget Kathy either.

We have had many of our friends booked through her, and she did a fantastic job.

I wish both the best of luck.

Used Patrick at TWG in 2018 as well and had a great experience and will use again. Much preferred TWG over some other agents I’ve used in the past.

Yes, excellent service from TWG. I have a flight booked August 1st from Los Angeles to Harare and back on Emirates with a corresponding policy from Ripcord. I am hoping I still get to go....fingers crossed, but if not I know TWG/Ripcord will make things right. I don't want refunds, just everything delayed one year.

quote:

Originally posted by Saeed:
Let us not forget Kathy either.

We have had many of our friends booked through her, and she did a fantastic job.

I wish both the best of luck.

+1

quote:

Originally posted by GunsCore:
Yes, excellent service from TWG. I have a flight booked August 1st from Los Angeles to Harare and back on Emirates with a corresponding policy from Ripcord. I am hoping I still get to go....fingers crossed, but if not I know TWG/Ripcord will make things right. I don't want refunds, just everything delayed one year.

Information I got from my outfitter via the PH association in Zimbabwe that Emirates will start flying to Harare on August 1.

However, you might have to transit through Chicago as that is the only city in the USA they are flying to at this time.

quote:

Originally posted by tanks:

quote:

Originally posted by GunsCore:
Yes, excellent service from TWG. I have a flight booked August 1st from Los Angeles to Harare and back on Emirates with a corresponding policy from Ripcord. I am hoping I still get to go....fingers crossed, but if not I know TWG/Ripcord will make things right. I don't want refunds, just everything delayed one year.

Information I got from my outfitter via the PH association in Zimbabwe that Emirates will start flying to Harare on August 1.

However, you might have to transit through Chicago as that is the only city in the USA they are flying to at this time.

Thanks for the Tip...that makes getting there and back a bit more difficult and challenging for TWG.