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How to reach Qatar help center from US
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Anyone have any tips on getting through? The number they gave me I can’t ever get to work.


"In the worship of security we fling ourselves beneath the wheels of routine, and before we know it our lives are gone"--Sterling Hayden--

David Tenney
US Operations Manager
Trophy Game Safaris
Southern Africa
Tino and Amanda Erasmus
www.tgsafari.co.za

 
Posts: 870 | Location: Tennessee, USA | Registered: 11 January 2004Reply With Quote
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This is supposed to be their 24 hour number.

8000 4413 519


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Posts: 66933 | Location: Dubai, UAE | Registered: 08 January 1998Reply With Quote
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Thanks Saeed, I’ll give it a try.


"In the worship of security we fling ourselves beneath the wheels of routine, and before we know it our lives are gone"--Sterling Hayden--

David Tenney
US Operations Manager
Trophy Game Safaris
Southern Africa
Tino and Amanda Erasmus
www.tgsafari.co.za

 
Posts: 870 | Location: Tennessee, USA | Registered: 11 January 2004Reply With Quote
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I’ve been trying to get through as well, as I’m traveling with sniper and he beat me to this post. The last call I made they gave me a number that doesn’t even work.
 
Posts: 69 | Location: NE Tennessee  | Registered: 17 May 2018Reply With Quote
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If either of you get in touch w/ QA please let us know how it went. I am trying to reach them as well. Not easy.
 
Posts: 12 | Location: East Texas | Registered: 04 June 2020Reply With Quote
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I finally got it sorted out. It took numerous calls and being on hold to get confirmation to travel with rifles. If you book with a travel agent they can add it to the ticket booking much easier. If like me you do it direct it is a lot of calls and difficult communication.

The number I had the best luck with is 312 392 3679


"In the worship of security we fling ourselves beneath the wheels of routine, and before we know it our lives are gone"--Sterling Hayden--

David Tenney
US Operations Manager
Trophy Game Safaris
Southern Africa
Tino and Amanda Erasmus
www.tgsafari.co.za

 
Posts: 870 | Location: Tennessee, USA | Registered: 11 January 2004Reply With Quote
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David, I’m about to do this (in next day or so). What advice can you offer?
 
Posts: 3855 | Location: California | Registered: 01 January 2009Reply With Quote
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Did you use a travel agent or book your own flight? If you booked your own flight I would contact someone like Gracy Travel and see if they can assist you since you are on a tight schedule.


"In the worship of security we fling ourselves beneath the wheels of routine, and before we know it our lives are gone"--Sterling Hayden--

David Tenney
US Operations Manager
Trophy Game Safaris
Southern Africa
Tino and Amanda Erasmus
www.tgsafari.co.za

 
Posts: 870 | Location: Tennessee, USA | Registered: 11 January 2004Reply With Quote
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You may already know this but Qatar does require a "Declaration of Surrender of Firearms" document in advance as well as an import license from the company that you are hunting with. I've also had rifle serial number issues when checking in with Qatar. I would triple check their gun/ammo paper work to yours at the counter. Qatar has always been very professional when handling issues. I will be flying Qatar to Tanzania next weekend.
 
Posts: 1789 | Location: Sinton, Texas | Registered: 08 November 2006Reply With Quote
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The fee that travel agents like TWG charge is a pittance compared to the total cost of your airline ticket and safari. The help they provide in assisting with traveling with rifles, up to date information on Covid testing requirements, etc. is invaluable. In this day and age, trying to navigate these waters on your own, while doable, is hardly advisable. No matter how much homework I do, I will never understand the process as thoroughly as TWG, have the network of contacts they do to expedite issues or sort out problems and the like. Money well spent in my opinion.


Mike
 
Posts: 21207 | Registered: 03 January 2006Reply With Quote
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Ditto on Gracy Travel who also can assist with e-visas etc.

Mark


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Posts: 12865 | Location: LAS VEGAS, NV USA | Registered: 04 August 2002Reply With Quote
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quote:
Originally posted by MARK H. YOUNG:
Ditto on Gracy Travel who also can assist with e-visas etc.

Mark

I have to agree with both Mark and Mike on this issue. Due to an ignorant Delta employee who took our boarding passes and tore them up, telling us we had to gather our bags and go through customs before we could board our flight back to Atlanta( we were "In Transit" as we were just passing through Joburg) and going as far as having a South Africa customs agent escort us out of the secure area. One call to Gracy's 24 hour number and they had their people in Joburg at the airport 20 min. later and it was all straightened out quickly with apologies from a different Delta agent.
For this kind of service , and much more,they charge $300.00 extra, money well spent in my opinion.
 
Posts: 749 | Location: MI | Registered: 26 November 2009Reply With Quote
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quote:
Originally posted by Gundog 64:
quote:
Originally posted by MARK H. YOUNG:
Ditto on Gracy Travel who also can assist with e-visas etc.

Mark

I have to agree with both Mark and Mike on this issue. Due to an ignorant Delta employee who took our boarding passes and tore them up, telling us we had to gather our bags and go through customs before we could board our flight back to Atlanta( we were "In Transit" as we were just passing through Joburg) and going as far as having a South Africa customs agent escort us out of the secure area. One call to Gracy's 24 hour number and they had their people in Joburg at the airport 20 min. later and it was all straightened out quickly with apologies from a different Delta agent.
For this kind of service , and much more,they charge $300.00 extra, money well spent in my opinion.


Bruce (Joberg) on the ground for Gracy travel, will provide you his telephone number, that you can text or call to let him know that you are still on schedule or if you are experiencing any issues. Money that is well spent for the service that is provided.


>>>>>>>>>>>>>>

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Posts: 1574 | Location: West River at Heart | Registered: 08 April 2012Reply With Quote
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I've heard mainly positive things about flying on qatar airlines. But not having a readily accessible phone line in the US makes me wonder what they were thinking. How could anyone in management allow this to continue?


Tom Z

NRA Life Member
 
Posts: 2292 | Location: Pennsylvania | Registered: 07 January 2005Reply With Quote
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